The big green egg is a fabulous bbq and grill. I have particularly liked the results from the new rotisserie device. I still need more practice in some of the modes and in controlling 'low and slow' b... Voir plus
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Lisez les avis des autres
It's how customer service should be! Was a pleasure dealing with the team at BGE, had a query about shipping dates that was dealt with swiftly. Also I had a warranty issue and they made sure a replac... Voir plus
If only every interaction with a company could be like this. Sal and Alex visited me today to service my Egg. They kept me updated on arrival time from the outset and were extremely professional, comp... Voir plus
I brought a brisket slicer for my husbands birthday costing £40. Delivery was £10 but free for spending over £50, so I added some hot sauce to my order. Delivery was quick and items were packaged well... Voir plus
À propos de l'entreprise
À propos de Big Green Egg UK
Écrit par l'entreprise
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Coordonnées de contact
4,7
Excellent
2 k avis
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Fabulous BBQ and Grill
The big green egg is a fabulous bbq and grill. I have particularly liked the results from the new rotisserie device. I still need more practice in some of the modes and in controlling 'low and slow' but I'm sure it will come.
10 avril 2026
Quick and accurate
10 avril 2026
Absolutely loving using my EGG
Absolutely loving using my EGG. And a great company. Service is fantastic
7 avril 2026
It's how customer service should be!
It's how customer service should be!
Was a pleasure dealing with the team at BGE, had a query about shipping dates that was dealt with swiftly. Also I had a warranty issue and they made sure a replacement part was shipped at the same time as my order. Absolutely flawless, well done!
6 avril 2026
Fantastic service and very happy with…
Fantastic service and very happy with the ordering, the delivery and the packaging. Would highly recommended the entire experience.
25 mars 2026
If only every interaction with a…
If only every interaction with a company could be like this. Sal and Alex visited me today to service my Egg. They kept me updated on arrival time from the outset and were extremely professional, competent and very helpful. They went out of their way to assist me with obtaining a warranty repair for my Egg also which they organised with the company there and then. The other Alfresco Concepts staff have been equally as good and I would not hesitate to recommend them as your Egg supplier and maintenance team.
8 avril 2026
Avis spontané
Free postage recommendation
I brought a brisket slicer for my husbands birthday costing £40. Delivery was £10 but free for spending over £50, so I added some hot sauce to my order. Delivery was quick and items were packaged well.
30 mars 2026
Great product
Great product. Great service. White glove team obviously love their job and explained everything to me with contagious enthusiasm.
16 mars 2026
I’ve just bought a Large Green Egg and…
I’ve just bought a Large Green Egg and I’ve purchased a few accessories from the guys at BGE. From order to delivery it’s been great. My first three cooks have gone really well and I can’t wait for some better weather to try lots more recipes.
My son-in-law a a BGE and we’ve cooked our Christmas turkey on for the last four years - it’s been fantastic!!
Not that I have my own I’m looking to do so much more and I know that the guys at BGE will help me on the way. Thanks for all your help and your great service it really does make a big difference!
13 mars 2026
The BGE is a very different and…
The BGE is a very different and interesting way of cooking lots of different foods. Flavours are excellent. Need to follow the start up instructions, but once you are familiar very straightforward.
Ordering from BGE for accessories quick and easy.
27 mars 2026
From ordering to delivery the service…
From ordering to delivery the service was excellent. Quick and satisfactory answers to my queries and a timely and friendly delivery service with the driver going "the extra few yards" to make my life much easier.
13 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
One box had been damaged and bag of…
One box had been damaged and bag of charcoal torn open inside box. Complete mess,box had just been taped up to keep charcoal in.
27 mars 2026
Réponse : Big Green Egg UK
Hello Tony,
Thanks for taking the time to leave us a review.
We're sorry to hear that part of your order arrived damaged, this is certainly not something we would ever expect.
We will work to get this resolved for you ASAP and a member of our team will be in touch with you today to discuss this further.
Best wishes,
Big Green Egg Customer Service Team
Always great service
Always great service, easy to use and kept updated throughout until delivery.
11 mars 2026
Egg is now 10 years old
Egg is now 10 years old. Still looks like new and any replacement parts are of good quality.
23 mars 2026
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