Big Motoring World - Sheffield Avis 

Awful set up. Dreadful handling from start to finish. Bully Boy up selling process left us cold. Passed from pillar to post, one cog in the process to the other. The personnel here totally spoil the purchasing of a car for you. The music is lousy on site too!! Visit Car Supermarket instead.

My son was looking to spend over £24,000 on his new car, the service we received was absolutely appalling.
They clearly don't give a damn about the customer or whether they sell the car or not.
His whole experience was terrible.
An appointment was made to view the car, we travelled over 80 miles to view it and it wasn't even cleaned!!!!
He ended walking away with the car he wanted but totally screwed over and mistreated.
NEVER AGAIN!!!

Very good positive car buying experience - Luke, Ellis and all the staff I spoke to were all friendly and helpful. Highly recommended.

If you are looking for any level of customer service or aftercare this is not the garage for you. I was sold a car with electrical faults, the aftercare was horrendous specificly how rude and unhelpful they are. ended up having to go through the finance company to resolve the issue. Complaint was upheld as it was determined the vehicle was faulty. handed my V5 over in person to Lauren in march and yet over 3 month later I am receiving letters from the DVLA as I am showing uninsured for a Vehicle that Big motoring world have had posesion of. this issue began in December and i am still having to deal with their incompetence at the end of July. If you want a car you can drive and enjoy and not just spend your life chasing emails about then i would buy a car somewhere else.

My 17 year old son went to purchase his first car. He paid a £500 deposit to purchase a £14k Peugeot 208. There was pressure for him to take the car the same day however we agreed to collect the car 3 days later. The sales man made it like he was doing us a big favour with this. When we returned we noticed the paintwork was pealing off. The company had no interest in resolving the issue. Initially saying it was just a chip, then it was a common problem. We asked them to get the panel resprayed and they just said no. We asked for our deposit back. They said up to 10 days to return the money. This is just a straight forward rip off, keeping a 17 year olds money and little to no interest in doing anything to help. I would never buy a car from this company. The lack of customer service is unbelievable

Very clear instructions and friendly welcome . All information explained and no fine print to fool customers

Avoid this dealership.

My experience with Big Motoring World Sheffield has been extremely disappointing and I would not recommend buying a car from them.

I viewed and test drove the car before purchasing it and carried out a thorough inspection. I noted the normal age-related marks and was happy with its condition, so I paid a deposit.

When I returned a few days later to collect the car, I was rushed through the paperwork and wasn’t given the opportunity to inspect the vehicle before signing because it was still being washed and valeted. By the time I received the car, the paperwork had already been completed.

When I got home, I discovered significant paint damage in an area where dealership marketing stickers had clearly been attached. This damage had not been visible during my original inspection. I photographed it immediately and emailed the dealership the same day.

After waiting two weeks for a response, I was simply told they would do nothing. No meaningful investigation, no goodwill gesture and no attempt to resolve the issue. I have now been quoted £245 to repair damage that I reported immediately after taking delivery.

What has disappointed me most isn’t the cost of the repair—it’s the complete lack of customer care once the sale was complete. The service changed the moment they had my money. Based on how this straightforward issue has been handled, I have very little confidence that any future problems or my extended warranty would be dealt with fairly.

If you’re considering buying from Big Motoring World Sheffield, my advice would be to think very carefully. If you do proceed, insist on inspecting the vehicle thoroughly after it has been cleaned and before signing any paperwork or accepting delivery. I wish I’d been given that opportunity.

Unfortunately, based on my experience, I cannot recommend this dealership.

I purchased a vehicle from Big Motoring World in March 26, and after a few days of getting the vehicle started to experience a number of issues. Communication or lack of it has been slow throughout with significant delays between responses and responses all coming from different people so no consistency in handling enquiry.
Despite paying for a diagnostic investigation as requested, I have yet to receive reimbursement as agreed by yourselves. Whilst the company have no issues in collecting monthly warranty payments, the level of support provided when problems arise has been very disappointing.
After sales service has fallen well below expectations . This problem is still ongoing after over 3 months. No reply for almost 3 weeks, no reimbursement and no idea when’s this will be resolved.
Under the circumstances and support I have received or not as the case may be I would not recommend Big Motoring World.

Had to share my current ongoing experience with this awful company in the hope it saves at least one person being subjected to the same torture.

Purchased a Ford Kuga at over £16k within a week the door failed due to bad spot welds on the catch. Quick google shows it's a common fault and Ford US have recalled all affected vehicles and fixed them FOC. Ford EU haven't done the same meaning owners are being stung with the cost of a new door. Whilst on the Ford website we discover the Kuga is also subject to a recall on the battery and is not to be charged past 80%. We purchased the vehicle for the 40 mile EV range so obviously that's another problem. Losing 20% (8 Miles) of that is not how the car was sold to us. CLEAR REJECTION.

None of the above is Big Motoring World's fault, they get the cars at auction and send them out in large volumes so obviously some vehicles will have issues. I accept that.

HOWEVER the customer service we have received from them is nothing short of astounding. 3 weeks later and we are still being subjected to a complete lack of responsibility from anyone within the company. This is a simple consumer rights 30 day rejection however we still have a car we can't use on the drive and no end in sight. Soon I will have to contact the Motor Ombudsman which will force them to accept the rejection but will drag out this process even further.

Long story short, the cars are cheap but just hope you don't have any issues or their "Big Assist" hold music will haunt you in your sleep! They will continually pass you around departments and tell you there is nothing they can do to help. Even in a simple case like this.

Our case is now on the desk on the rejections manager but apparently she has such a backlog it could take weeks for her to approve it. When I told them I would be calling every day to check for progress they told me it would go to the bottom of the pile each time! ASTOUNDING!!

We are of ageing years and the stress this has caused is unfathomable. BMW sort out your customer service or you will soon be out of business.

David was excellent he was very attentive and we didn’t feel pressured. David was very accommodating and gave us all the information needed to make a decision. I will be recommending Big Motoring World at Catcliffe to anyone who wants to buy a new car. Great customer service well done.!

Professional and knowledgeable no nonsense, no pressure team.

Bought a BMW took 3 years warranty out. Needed to contact their so called 24 hour assistance as car broken down. It’s Tuesday at 9pm but all phone lines are closed. Absolute joke!!!! Refund required it not fit for purpose

Purchased a new car at the Sheffield dealership, and from start to finish everyone who we dealt with was helpful and ensured that every option was explored before deciding on a new vehicle. The sales representative Josh was a huge help throughout the process, and because of his help on the first visit, more than encouraged us to return for the second visit and to complete the sale.

Everything was made easy,never rushed.Every single member of staff who I dealt with was polite and well informed.I would have no hesitation in recommending this company

These are a joke, pay u next to nothing on trade in and keep going on and on adding extras even though I said no! My main bug barer is you can't just go have a look round to see if there is anything u like without going through the rigmarole and u end up being there hours

Everything was brilliant with purchase but there’s a few things I’m not happy with the car was checked before sale and a few things were missed like air conditioning not working and also electronic handbrake also not working correctly but on the paperwork it says it’s been checked it clearly hasn’t

Great customer service, Jibran was amazing very welcoming and helpful throughout the process

Very helpful and informative staff especially Les and Matt who went above and beyond to get me a fantastic deal on my new car and giving me a great deal on my trade in. Nothing was too much trouble for them.

Would highly recommend

Really nice atmosphere, no pressure sale technique, super supportive customer service
An all round 10/10 experience

I recently bought a car for cash from this company in Sheffield and was dealt with in a proficient manner by the Sales Executive Mohammed who spent a lot of time with us during the process.
Even more time was spent trying to sell us products that I didn't want but that was what the salesperson had to do on behalf of the company.I left my deposit and returned 2 days later to complete the transaction which went smoothly. I was dealt with on this occasion by Lucelia a Handover Advisor who was very professional and dealt with me quickly and efficiently and I was able to be on my way within 40 minutes.
I would like to take this opportunity to thank both Mohammed and Lucelia for the professional way they dealt with the transaction.