Beware of this Billy Stays Marrakesh Company
Our stay with BillStays at Villa Harmonie in Marrakesh Morocco was extremely disappointing. From the moment we arrived, we experienced multiple issues including an AC that wasn’t working properly, no WiFi, a non-functional TV, and very low water pressure. To make matters worse, we discovered cockroaches inside the villa — completely unacceptable for a property advertised as luxury. When we contacted the management team for support, they responded with shocking rudeness and hostility. Rather than addressing the problems, they dismissed our concerns and even threatened to cut off communication entirely. Their unprofessional and disrespectful attitude made an already frustrating situation worse. This was far from the luxury experience we were promised, and certainly not worth the price. The property may look appealing online, but the reality is poor service, lack of maintenance, and a management team that does not care about guest experience. I would never book with BillStays again — travelers beware.

