Bioracer Avis 12

1 ster is te veel.
Zeer slecht
bestelling gedaan januari.
Club kleding levering aan huis.
Niks ontvangen.
Stuur je een mail naar ze.
Dan krijg je te horen dat het misschien naar de club is gegaan.
Klinkt niet echt zeker.
De datum weten ze ook niet.
Wat een bedrijf..
Nooit meer iets van jullie.

My order wasn't delivered, and there was no tracking number. Customer support replied only once, claiming the order had been delivered, which is a lie. They haven't responded to any of my subsequent emails. I want my money back.

Surprised by the various negative reviews - have ordered from Bioracer multiple times and always had a good customer experience - including replies and order updates etc. Any issues have been dealt with promptly too.

Een paar overschoenen waren iets te klein en voor retourneren 10€ aangerekend
Antwoorden ook heel laattijdig op e-mail
Ook lang wachten op levering
Dus slechte service!!

Een reactie gekregen dat er geen retour kosten aangerekend worden binnen de eu , maar er komt geen rechtzetting
Reeds weken geleden alle info verzonden

Eindelijk na 15 e-mails en twee maand verder bericht ontvangen dat de retour kosten zullen terugbetaald worden
Bedankt voor de rechtzetting maar dit kon vermeden worden

Very disappointed. I ordered a beanie and paid immediately. No tracking number has been provided, delivery is taking a very long time, and the company does not respond to emails. No product has been delivered.

Great products I've purchased and would buy again. But, when there is a problem, good luck. Their customer service needs to be reworked to actually help the customers who spend thousands on their products instead of deflecting the problem back to the customer. For example: I e-mailed bioracer if they can help me with their shipper (UPS) to change delivery to hold at a UPS location so it doesn't ship back to Bioracer, they basically said "not our problem" when they are able to make changes as the shipper. The buyer does not have those rights.

I bought a pair of aero socks that fell apart after one ride, I contacted customer services but I did not get a reply.

Ik heb mijn clubkleding hier moeten bestellen, waarvan de levering erg lang duurt, en als je contact opneemt krijg je een niet al te vriendelijke en behulpzame vrouw aan de telefoon.

Non existent customer service

Ordered some jerseys and bibs and never heard from the company again. No tracking code shared with me, 6 weeks later and have not received the merch and the customer service team would not reply to any of my emails (not even an acknowledgement)

Cannot comment on quality of the gear as I never received it

Sizing is questionable at best. I ordered club kit and it would fit a child better than it fits me. I followed the sizing instructions to the letter.

Bad communication with the company. I made an order, pay extra money for fast reply and after my mail they send me that the clothes are out of stock and I must wait more days.......

I have been using a range of items (summer and winter cycling gear) from Bioracer over the past year and am delighted by their comfort and durability.
The pricing is very fair compared to other brands offering comparable quality products.
Keep up the great work!