Birminghamairport Avis 

I have used Birmingham Airport on a few occasions and to date my experiences have been fine. The new additions of e-gates is a helpful measure and the body scanners are accurate and thorough. Chiefly, I am grateful for this airport being where it is, as it means my partner can fly in from Australia and then not have too far a journey for us to get to my home.

After 2 years of refusing to travel through Birmingham airport I made the mistake of flying out of there this evening. With virtually no volume of passengers they somehow managed to create a 30 minute journey through security, seemingly rejecting every single bag for further searching. The departures area still feels like a poundshop experience and the communication regarding delays to flights pathetic. Do not use.

This airport would be perfect but for the long walks to the boarding gates and having to climb two levels of outdoor metal stairs on arrival. Definitely not good for elderly people who have cabin cases or people who have medical conditions and are unaware they have to do this
climb until they exit the plane! I dread to think how much worse it would have been had it been wet or windy!

The only good thing about this airport is the convenient parking, although not cheap most of it is in walking distance to the terminal. Although I don’t smoke I think it is a big mistake to do away with a smoking area, particularly for long haul passengers. The shopping experience has eye watering prices as do food outlets compared to other airports. Not a nice airport experience, I’ll be going back to Manchester.

Awful security experience. Used airport same month over two years and queues were around an hour long. Terrible and small layout you feel penned in as you shuffle along. Staff are not empathetic. No access to toilets without going all the way back down the lifts, pushing through all the crowds and barriers.

Whichever genius thought it a smart idea to use lifts now to get to departures needs suing. And training in airport design, as they clearly have never used one as a passenger. Then after queuing for 40 minutes and cramming pointlessly into lifts to go upstairs (what was wrong with the permanently moving escalators) we’re now funnelled into a small area for security. The gate personnel didn’t have a clue either: when the guy in front of us couldn’t get his pass to work, they let him through, stopped us instead and then looked at the wrong passport for the wrong boarding pass, despite us making it as easy as we could be being the very people on those passports and boarding passes being held up right in front of our faces. A real mess, and this wasn’t even the height of summer.

Dreadful airport. Staff so unfriendly and unhelpful. Security staff slow and disinterested. This must be the worst airport in the UK. Avoid if possible.

We arrived at Birmingham from Tivat yesterday at 4pm. We had a train booked for 17.08. The plane was 30 mins delayed but we still thought we had enough time to catch it.
We had calculated without taking into account passport control at Birmingham airport. It took us well over an hour to get through.
This was an hour + of shuffling interminably slowly through a long winding queue which seemed to have no end. Conditions were such that a lady in front of us fainted.
Apparently several flights had landed at the same time - this appeared to be a surprise to the airport which was clearly not equipped to deal with the situation.
it's appalling that our second city airport is so ill prepared. I'm embarrassed that this will be some people's introduction to the UK.

Used the free 10 minute drop off at Birmingham Airport today but due to the appalling design of the exit it took us over the 10 minutes free, most of this was sitting in the queue

The queue was ridiculous and the exit was total chaos. Being charged for sitting in the exit queue because of the dreadful design is totally unjustified
Unless this was deliberate design to make everyone pay, great scam.

My 5 year old could have designed this better

Disgusting

Everything was OK on our recent flight experience but the carousels were going so fast that strong men were having to run to catch their baggage! This was 17th September off the kalamata flight.
Never had such fast speeding carousels most women could not grab their bags

Organised chaos, extensive queues, idiots jumping the queue and not been challenged.
Nearly an hour to get through customs on arrival.
Lack of facilities (bars/restaurants)
And NO DESIGNATED SMOKING AREA.
Will definitely not be using Birmingham again.

3.5hrs half a plane’s worth of customers had to wait with virtually no communications as to what had happened to our luggage. Airport blaming airline for putting bags on wrong carousel! Lobotomised monkeys could have done a better job than the airport crew

If I could give zero o would

What a hell hole!!!

Money grabbing, inefficient and dirty…

My family and I just flew in from Dalaman Airport in Turkey, on a Monday landing mid afternoon.

We had to wait over 30 mins to get off the aircraft as there was no one ‘ready’ from Swissport!

On walking into the building it was dirty, there was mess on the floor and it felt really unwelcoming.

Going through immigration there were only 3 members of staff visible. One male and two females. The first female couldn’t have looked less interested and the second spent all her time ‘flirting’ with the male! So much for protecting our borders… a joke of a service.

Then on entering the baggage reclaim area what an absolute stink hole!
Basically an untidy and un-cared for warehouse with old and tired carousels.

The men’s toilets were a DISGRACE!
One toilet working, one with the seat broken and the other full with mess and urine on the floor!!!!!

Then to add insult to injury… OVER ONE HOUR to get our bags!
I’ll say that again OVER ONE HOUR to get our bags.

The money grabbing amateurs who run this airport even charge £2 just to use a trolley (non refundable!)…
A service free at Dalaman airport!?!

If the share holders, owners or indeed anyone who is invested in Birmingham Airport has anything other than money grabbing on their mind it really doesn’t show!!!!

Birmingham Airport you should be ashamed of the first impression give of your business, of Birmingham and of England… you should be ASHAMED!

Chaos, chaos, chaos. The upgrade work seems never ending. I’ll go to Manchester until it’s sorted out.

Worst airport in the world.
Landed from Tenerife at 00:15 this morning, left the plane reasonably quickly, through passport control, everything ok up to now, went to collect baggage, waited over an hour, eventually came soaking wet obviously been waiting outside until someone could be bothered to load it up, Grandsons buggy came on large baggage conveyor also soaked.
Not the first time this has happened last April waited over 2 hours for luggage,
Came back from Cork in March waited in the aircraft on the apron for over an hour because there was no one available who could drive the steps.
Every time there is something, a comedy of errors.

We boarded a Ryanair flight to Malaga, We had the most awful experience with the girl checking boarding passes and passports her name badge read “Abi”
We could see her behaviour was erratic to say the least she had the baggage measuring trolley which she was pushing along the queue awkwardly and bumping into other passengers.
She stopped at us and asked us to put our cabin bag in, no problem at all, we are frequent travellers and insure that all our luggage is to the correct size to meet the airline instructions, My Wife was in conversation with another passenger and said “ all these obvious over size bags in the queue you would think the staff would check them first wouldn’t you, jobs worth” Abi obviously over heard and with this, erupted into a rage this is no exaggeration.
Other passengers starred with disbelief as she shouted at my wife “no way are you boarding as priority go over there and you will wait till last"

My wife said to me “how rude is she” with that the girl returned again, in a terrible rage now screaming at us.
I had to politely ask her three times to calm down, she really had lost all control, her eyes even looked dilated.
I asked for the manager and she was so enraged she couldn’t even comprehend what I was saying she just continued with the onslaught of shouting at us, I then realised there must be something wrong with her, she once again screamed at my wife saying “go and sit on that chair”, I asked her Colleague if he could check us in and he said no sorry, she wants to do it.
We handed her the passes and she shouted my name is “Abi with an I” so she was aware that we would obviously have to take this further.
This really did get our holiday off to a really bad start.
We are posting this this account in the hope it will stop this experience happening to other people, and that the person in question will be thoroughly investigated, as she was very aggressive and I fear that passenger's more vulnerable than us would not have coped.

Shocking airport iv not used it for aprox 10 years and it shows. Dirty poor service won’t book flights from here again

After coming back from Barcelona I was very disappointed with the condition of the facility a build up of dust and dirty floors, where are the cleaners??

New drop off zone was in gridlock Sunday 14th September and took over 30 minutes to get out. Why should customers pay excessive penalty charges for a poorly designed unsupervised system