Bonallack & Bishop Solicitors Avis 159

Anita Jones is a huge credit to the team. Without her persistence, dedication, and professionalism, this transaction would not have completed as quickly as it did. She went above and beyond at every stage, keeping things moving and ensuring everything stayed on track. Truly outstanding service—thank you, Anita!

The team involved in completing an at home Will were most helpful particularly the paralegal who visited on several occasions. She could not have done more to facilitate the request in challenging circumstances and was incredibly patient and sympathetic, one could not have asked for better service and I would not hesitate to highly recommend her and her colleague, Micky Revell and Alicia.

I instructed Bonallack and Bishop to act on my sale and purchase, and was delighted with the service provided. Not only were their responses prompt, but they were also very proactive - something I find other conveyancing firms struggle with! All in all, I'm glad I used them and I will certainly be using them again!

We contacted Bonallack and Bishop regarding a backdated leasehold service charge payment from a new management company that had taken over the building our apartment was in and got a very prompt and professional response. Would 100% recommend their services moving forward.

My experience with Bonallck and Bishop was smooth from start to finish! The first person I had contact with was William he explained the process and answered my questions which made me feel at ease straight away. I was then handed over to the onboarding team, great communication and everything completed in a timely manner.
Africa, Claudia, Kim and Kirsty were all involved with my staircasing and leasehold application again, great communication and I still felt at ease. I can’t fault anything throughout my experience while using this firm. I highly recommend Bonallck and Bishop and I would use again.

Africa and Claudia have always responded promptly and went the extra mile to try to secure a lease extension on the property I was purchasing for free. The sale was eventually completed and they are now starting on the sale of the property.

I contacted Bonallack and Bishop from an internet search. I was stressed out because of extortionate and immediate payment request from a Landlord because of late payment of ground rent with threat of immediate court action for repossession. They had not sent the invoice nor the demand. It all turned out be a hoax. Bonallack and Bishop quickly reviewed the correspondence and provided a solution, as part of their initial free 15-minute consultancy. Hopefully this will prevent the landlord from taking further action. Delighted with the advice I was given in a very professional and rapid manner.

As a first-time buyer, I wasn’t sure what to expect, but I had a really positive experience with the Andover branch. Martin Smith, Ainta Jones, and Hollie Jarvis were all incredibly helpful throughout. Everything was handled quickly and efficiently, and my emails were always responded to promptly. The whole process felt smooth and well-organised—thank you for making it all feel so straightforward!

They extended leases very efficiently and courteously throughout the process and were quick to answer emails.

Africa and Claudia assisted me with staircasing my property. The entire process went smoothly and was completed quickly—I must admit, I was impressed. I highly recommend their service. I communicated with them only via email, but their responses were always prompt and helpful.

Thank you, ladies!

I found it to be a really efficient and stress-free experience. Thanks to Africa and Claudia.
Thanks also to the receptionists at the Amesbury branch who always greeted my appearance with a smile, and dealt with my documents so swiftly!

Incompetence personified, not only do they take a minimum of 7-10 day to respond to the most basic of queries they can't even stick to a date which means we're about to loose the house we are buying and will be made homeless, I cannot stress this enough please avoid these solicitors like the plague as all they'll do is cause you stress and health issues.

I have been very impressed with the company and how professional they have been. I used them for the sale of my property and nothing was too much trouble. I found Africa and Claudia highly professional and have always been able to speak with Africa about any concerns. They are also handling my purchase and are leaving no stone unturned! I would highly recommend this company,

It is impossible to contact anyone related to property sales, Anne Tam who is our point of contact in particular is never available.
We are promised callbacks that never happen and email reply’s are just as bad.
Don’t bother with these guys, choose another company that actually communicates with their customers.

If I could leave 0 stars I would.

These solicitors are impossible to contact, every time anyone involved in the sale/purchase of our flat has called them we are told we will get a callback but then it takes days before they respond, emails take 10 or more days to be responded to.

We are the only link in our chain (seller - buyer and seller - first time buyer) and I do not understand why it is taking so long.

We paid for the management pack for our flat in March which was sent to Bonallak and Bishop the following week but this has still not reached our buyer, they have sent the same query 3 different times which were answered each time within 24 hours but the answers were then lost.

They have lied multiple times throughout our experience by telling us that our buyer had been sent documents via email but hadn’t had them returned yet, but when we spoke to the buyer they were surprised by this because they hadn’t received anything.

The ombudsman will be getting involved in this case if the sale has not been completed by the end of this week.

I would advise anyone considering using this company to seriously consider using someone else.

We had the absolute pleasure of working with Tessa as our solicitor during the purchase of our first home, and we truly couldn’t have asked for a better experience. From the very beginning, Tessa was incredibly responsive, always just a message or phone call away. No matter how big or small our questions were—especially during the more stressful moments—she answered everything with clarity, patience, and professionalism.

Buying your first home can be overwhelming, but Tessa made the entire process feel manageable and far less daunting. Her support, attention to detail, and genuine care for our case were evident every step of the way. We always felt like we were in safe hands, and that peace of mind was invaluable.

We honestly can’t thank Tessa enough for her hard work and dedication. If you’re looking for a solicitor who is responsive, supportive, and simply outstanding at what she does, we would recommend Tessa without hesitation.

Received excellent support from Bonallack & Bishop for a Grant of Probate dispute. Sound guidance and advice throughout leading to a successful (and quick) resolution. I would highly recommend their services.

Made an appointment to see Simon at the Amesbury branch as I wanted to make a small amendment to my existing will.
Speaking to Simon on the day we went through my existing will and he talked me through it.
Having discussed the relative straightforward amendment Simon advised me that if I was to return in thirty minutes this could be resolved today.
Thirty minutes later I returned my will had been updated witnessed and I then signed it.
Great service received eliminating the timeframe which normally you would experience due to the posting and returning of the draft .
Then eventually having to make another appointment for the signing and witnessing.
So great service received and all sorted in one visit.

Took a long time , but a very good service, kept me up to date on the progress throughout , they made me believe to never give up ! So Thank you for all your help
Graham

In our Seventies, my wife and I came late to making wills and power of attorney. We were apprehensive about the process but need not have worried: Simon Speed, demonstrating the patience of a saint, led us through the legal maze ensuring that we had a clear and demonstrable understanding of each element When it was complex he provided relatable examples. Where there was a choice, without directing, he made sure we understood the benefits and pitfalls of any path. We now feel most confident that we have made the correct choices and cannot overstate how highly we rate the service that has been provided to us. Everyone involved has been courteous, caring and, without exception, competent. We are most grateful.