Bitzbox Avis 

I have used bitzbox.co.uk many times and the service is always good, with very quick delivery and the items are sent very securely.

Delivery in 24 hours! What more could you ask for?

fast processing, fast delivery, great service. can't fault them!

Everzthing came in good condition and in good time. I'm satisfied of my purchase.

Ive ordered quite a few bits from bitzbox so far, and the service is brilliant, parts are dispatched almost the next day and delivery is very quick

i recently purchased jump packs from them they were very well priced and arrived very quickly and had already been tided up also very good packaging.

I have used Bitzbox on a number of occasions, but you need to be lucky to get exactly what you're after, as stock levels are hit and miss.

On this particular occasion my order was missing parts and so I emailed the company. As I'd not received any acknowledgement whatsoever within 24hrs (not even an automated response to manage expectations), I raised a dispute on Paypal, believing that the corporate domain attached to my email may have caused it to filter into their junk folder. I received quite an abrupt emailed response almost immediately and I explained the reason for my action as I have had part-orders with no response or resolution before.

I also raised concerns around an apparent fault with the shopping cart on the site, but the response was largely unsympathetic, even though it is ultimately costing them custom. In this instance, my spend reduced by more than half, after having to start the order from scratch when the shopping cart emptied itself.

Having worked in a highly customer-experience-orientated business for nearly a decade, perhaps my expectations of others are too high, but I resent being made to feel as though I am in the wrong when raising a complaint, even though the company is at fault.

I have now received the missing pieces from this order.

Being able to order specific components is extremely useful, but there are alternative sellers offering this function and I will seriously consider them next time around.

If I had been asked to rate this company last week it would have been 4 or 5 stars but my latest order arrived with 2 items missing. I e-mailed them to ask what had happened and, well, that was 5 days ago now. Nothing received back as yet, which is very disappointing.

EDIT - E-mail re-sent 29/2/12 as per comment from Bitzbox. Reply received very quickly and replacement items being sent so have upped my rating to 5 stars to reflect this excellent service.

Been looking for some eldar bits, and registered for their email service. Got an email immediately when they had some of the bits i was looking for. Purchasing was a breeze with paypal, and delivery was quick (1 week) considering i'm in Malaysia. Will definitely order from them again

I always get my orders quick and I find that being able to buy the individual pieces I need extremely handy. Also their overall prices work out to be much cheaper than buying them in my own country. Great service whenever I need to ask a question and any problems are quickly resolved. Bitzbox have a loyal customer in me! Great work! :D

Perfect service. The automated notifications, ordering process and delivery went without a hitch.

I would firmly recommed this site.

The shipping to Sweden took less then 2 days.
A single of the many item were missing, so I contacted customer support.
The issue was resolved in a single email and I got the missing item the day afterward.

I highly recommend this services for anyone who is in need for single bits.

Looking forward to work with you again :)

Not much to say. Ordered some bits, they arrived very promptly with no problems.

I ordered a Khorne Berserker gun arm after my cat ate the original. The part arrived a few days later in good condition and went straight onto my miniature with no problems.

Would buy again!

Essential for all my bits needs and ambitious conversion projects. Always quick service and delivery. Will continue to use on a regular basis :)

Great service tho the search facility could use a little tweaking

I recently ordered some spares for a beastman figure I'm working on, I found the service to be quick and accurate. I received exactly what I ordered in double quick time!

Cheers

Bought some bits online for the first time for my Devastator Squad. BitzBox came highly recomended. Was really happy when the bits arrived packed safely and in time :)

I have bought bitz from this webstore time and time again, never had a problem and always in good order, packaging and delivery for a reasonable price.

Recently I had ordered some bitz from the site, which after 15 days had not turned up. I got in touch with bitzbox to inquire upon this, and I must say their communication and service skills are excellent. However 28+ days elapsed and the items had still not been received, but as per their policy I was issued a full refund which is much appreciated.

Despite this one-off!, bitzbox are a company and webstore that I trust, recommend, and will use time and time again.