Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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Lisez les avis des autres
Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
L'entreprise a répondu
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... Voir plus
L'entreprise a répondu
Bought a few items today at the Basingstoke store and really appreciated the genuine help and useful advice provided by Nion and Imy. They were both keen to understand our needs before offering valuab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Basingstoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Royaume-Uni
- 01256 636561
4,9
Excellent
1 k avis
Demande des avis aux clients
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Imy was excellent
Imy was brilliant. We have been served really well. We will most definitely visit again. Many thanks.
29 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Visit to Basingstoke shop
Visit to Basingstoke shop. Staff were very patient with me and my perfectionism. Very polite and helpful with useful advice. Would shop here again
30 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Very good
Shop was clean, tidy and well stocked. Prices were good and was served quickly at the tills. Staff friendly and welcoming.
29 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Walking shoes advice
Visited to buy a pair of walking shoes. I had done some basic research beforehand. Nion at the store was quite helpful in finding the right pair for me. He explained the various options available in detail including the price range and suitability.
16 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
A great shopping experience!
Lots of help given with choosing base layer clothing. John was excellent throughout. All the staff seemed eager to please. Julie runs a top class Blacks store.
20 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
A MASSIVE thank you to John!
A MASSIVE thank you to John, who was exceptionally patient and helpful today! I’ve been in this store a few times now and the staff are always exceptionally helpful and welcoming. It’s my go to place for getting any outdoor kit! Thank you.
19 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Jack was very helpful…
Jack was very helpful understood the product really well and gave a clear explanation about differences. Got a good discount with blue light card. Overall experience excellent.
16 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very helpful
Imi was very helpful and gave us a great discount! Will be coming back!
Thank you
15 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Imy was incredibly helpful and knew…
Imy was incredibly helpful and knew exactly what we needed and the best brands and materials for us and for the best price.
15 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Great service
Jamarion was extremely helpful and patient as I tried lots of different hiking boots and shoes. His knowledge was excellent and helped me find what I needed
9 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great service from all the team
Great service from all the team but particularly John. Staff were patient, careful and helpful.
8 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
proactive and polite
Imy was really great and proactively asked if purchases for Duke of Edinburgh, which was great to know can save money and have great customer service
8 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
John was very helpful in finding me the…
John was very helpful in finding me the right shoes.
7 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
When to the store this morning
When to the store this morning and the lovely young gentleman at the front to the store ( Sorry I have forgotten your name ) poined me in the right place to find what I was looking for. At the checkout the lovely gentleman John was pleasant.
4 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Very helpful
I went in the other day to help my dad find a new pair of shoes and Saadia came over and was extremely helpful, friendly and patient whilst my dad was deciding which shoes he liked best and thanks to her help he managed to leave with a pair of shoes that he loves.
2 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Quick and helpful throughout the…
Quick and helpful throughout the process when we bought some walking shoes.
Imy was very helpful
2 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Went in as a family to look at a child…
Went in as a family to look at a child carrier. Julie went above and beyond. She was so friendly and helpful so was the member of staff at the till
2 mars 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Went to buy a pair of walking trousers
Went to buy a pair of walking trousers, Saadia was so helpful, couldn’t do enough for me…thank you
26 février 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
First time trying to buy some decent…
First time trying to buy some decent hiking gear, and Jamarion was very helpful in providing guidance. I have just returned from the hike (top of Helvellyn) and the equipment (boots and leg wear) proved excellent. Thanks!
20 février 2025
Avis spontané
Réponse de Blacks - Basingstoke
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
fantastic staff make shopping easier!
We came to the store looking for some new boots suitable for cold/snowy weather!
Saadia was super helpful and knowledgeable!
She definitely went above and beyond getting us loads of different ones to try until we found what we needed!
13 février 2025
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
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