Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really great service. Good advice, good explanation of the differences in design. Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bl... Voir plus
L'entreprise a répondu
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with si... Voir plus
L'entreprise a répondu
Emmanuel was very attentive and helpful. Infact the young lady we saw on entry was nice and the young man at the till was too, he pointed out some offers. A very nice visit all round. We bought some w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
- Magasin d'articles de course à pied
- Magasin de chaussures
À propos de Blacks - Basingstoke
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, Royaume-Uni
- 01256 636561
4,9
Excellent
1 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy click and collect
Click and collect from the store was easy. Arrived pretty quick and when I collected they found my order straight away. Unfortunately the hat I ordered was too small for my massive head so I had to return it. In store return was quick and easy and refund came through straight away
6 mai 2026
Réponse de Blacks - Basingstoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Emmanuel was very attentive
Emmanuel was very attentive and helpful. Infact the young lady we saw on entry was nice and the young man at the till was too, he pointed out some offers. A very nice visit all round. We bought some walking shoes.
3 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Wasn't notified click and collect ready to collect
Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services and didn't receive a reply!
Ordered some waterproofs for my kids school trip for click and collect but didn't receive email to say it had arrived. Sent email to customer service but no response. Bought them elsewhere. After a week and a half, went into shop to ask where order was and it was sat out back but noone had actioned it. Got a refund.
30 avril 2026
Réponse de Blacks - Basingstoke
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
I was lucky enough to be served by a…
I was lucky enough to be served by a very helpful young man called Jack he had excellent customer service skills
12 mai 2026
Avis spontané
Top experience.
Really great service.
Good advice, good explanation of the differences in design.
Many thanks to Nion for diving in and out of the stockroom grabbing many pairs of trainers due to an inept old bloke with odd sized feet.
Really great experience as before.
10/10
12 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Lovely store
Lovely store with wonderful staff- helpful without being pushy. Great prices and tidy accessible store.
Nion was especially lovely
10 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Friendly and helpful customer service
We were greeted at the front door by a friendly member of staff. When we started looking at walking trainers Harrison approached and offered help. He was polite and friendly and happy to help with sizes. Good customer service at the till too. Great experience all round.
3 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
We went into Blacks for a specific…
We went into Blacks for a specific footwear solution. A very patient young man Emanuel served us. Brilliant service.
5 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Réponse de Blacks - Basingstoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Jack was fantastic
Jack was fantastic, he gave us invaluable advice, a real asset to the store.
3 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Shoutout to Jack at the Basingstoke…
Shoutout to Jack at the Basingstoke store who was really helpful and well informed. Thank you Jack for taking the time with us today - we really did appreciate it!!
3 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Service was exceptional by Emmanuel
Service was exceptional by Emmanuel - patient informative and helpful. We didn’t make the final
Purchase purely due to the price difference with Go Outdoors but he remained polite and understanding throughout. A credit to Blacks. Would have given 5 stars if the price was right 😗
2 mai 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service
Very helpful and nice service, helped us get exactly what we wanted, made polite conversation, thanks Emmanuel
25 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Nion was very helpful and friendly.
Nion was very helpful and friendly.
Credit to the store
25 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
John was extremely helpful in choosing…
John was extremely helpful in choosing a backpack, including testing a set of walking poles to ensure the selected item met all my needs. Such knowledgeable, professional help was invaluable. Thank you John!
24 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Nion was super helpful with our…
Nion was super helpful with our daughter choosing a coat
24 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Called to check stock for 2 bags I…
Called to check stock for 2 bags I urgently needed, Jack confirmed they had stock and would put 2 aside for me. Really helpful and got me out of a massive hole.
24 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
We went back to Blacks for another pair…
We went back to Blacks for another pair of boots and, like last time with my son, Jack was super helpful and knowledgeable. Thank you so much.
19 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service from Nion and he was very…
Great service from Nion and he was very knowledgeable about the products
17 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Jack
Jack, was very helpful and knowledgeable and kind. It was a great experience.
15 avril 2026
Avis spontané
Réponse de Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.