Blacks - Bromley Avis 422

I went in for a waterproof cover for the camping trolley cart that you sell but you do not sell it but your very helpful usomer service assistant showed me an alternative. It fits 100%. Excellent service. Thank you. Please convey my comment to the Bromley Kent store. Thank you.
ShielaW

Good communication, friendly staff. They helped me get rid of the over huge delivery box and the filling paper inside. When you deliver to one of your own shops, you might not need all this extra wrapping though.

Helpful assistant at the store who informed me about click and collect after checking availability on website. Efficient and helpful on my return to collect my coat.

Good prices, good service on line and in their shops.

A very unsatisfactory experience today. We bought a child’s anorak today from the Bromley branch. When we got home we discovered that the shop had neglected to remove the security tag. When we rang the store and explained the situation to the manager, Chris, I regret to say that he was thoroughly unhelpful. To be fair, he did apologise but insisted that our only option was to ‘pop it back to the shop’ to have the tag removed. This would involve a round trip of at least two hours or more, plus additional parking fees. He rejected out of hand my request for a replacement jacket to be sent in exchange (“we don’t do that”)! and could offer no other solution, other than to ring Blacks Head Office in Manchester. This I did, wasting a further 20 minutes with the automated telephone menu. Eventually I was put through to a customer service agent who was more sympathetic and tried to be helpful but again could offer us no resolution other than to return the garment to a store (or post it back for a refund). He was unable to deal with the matter as an online order because it was an in-store purchase.
We are left with the prospect of another round trip - thoroughly inconvenient. What a shame: Blacks used to be ‘go-to’ store for outdoor products and for customer service. Not any more.

Wanted a pair of Hi-Tech walking boots as I've been using the brand for decades. Found them easily and at half price. Sales assistant was prompt in coming to my aid, processing the transaction and making me aware of my post sales rights.Boots have now been tested out and are comfortable and perfect for my needs.

The range of good quality clothes and supplies is second to none and the staff are helpful and knowledgeable on clothing and equipment for all outdoor needs. I got everything I went in for in one trip.

Very helpful and informative staff. Good selection of items to choose from.

The staff were extremely helpful and very knowledgeable!

Buying Boots and shoes especially for serious walking is best done in a shop.
Blacks were professional and didn’t rush me
Great experience at competitive price

Visited Blacks a few weeks ago to buy some warm weather gear for the Newcastle United FC v Bromley FC, FA Cup! Third Round! I preferred to buy in person as opposed to on-line as I needed advice. The gentleman who served me was very knowledgeable and extremely helpful. I bought a base layer (which I can also wear as a running top) and some thermal socks. I was toasty warm in Newcastle even if we did lose! Huge thanks to your staff for their excellent advice. I will be returning! 😃

I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVICE WHICH WAS NOT SIMPLY BASED ON MAKING EXTRA SALES. WELL DONE. MAKES A CHANGE TO GET GOOD KNOWLEDGEABLE SERVICE IN A SHOP THESE DAYS.

BEST WISHES

Beautifully clean, tidy and well presented store.
Greeted and quickly served by Eloise who was fantastic.
Knowledgeable, friendly, polite and helpful.
Offered after care service and would recommend the store to anyone.

Easy to order online but staff in the stores are very helpful too. Good to know I could return to store if I needed to. Fortunately the walking shoes were a good fit so I am keeping them.

Really friendly helpful staff that I had a good laugh with. Just remember you are not short, we are just tall.😂 I will definitely return when I need a new jacket.

Con: Only criticism, no acknowledgement from staff when I entered the store, had to approach a member of staff for assistance, instead of vice versa. It's customer service, I'm sure that involves assisting potential customers.
Pro: Once I approached a member of staff, his service and assistance was excellent, informative and friendly.

Great, helpful, friendly service. Rang and reserved some boots which were put aside for me. Came and collected - all very easy. Thank you

It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people acting completely demotivated, they had to be asked several times for information. Then they got busy with unpacking products and there was zero friendly interacting nor pro-activity. After the 15min wait (no apologies at all) because of their delivery, the access to the backpacks we were interested in were blocked by piles of crates. Next time Decathlon again, they are always kind.

The Sales Assistant George could not have been nicer and more helpful. He had to go and get me two smaller sizes of wellington boots as they came up large and he was friendly and efficient, we even shared a joke about where I could get a shovel as my boyfriend was teasing me about my small feet, best sales interaction in a long time, George is a credit to Blacks.