Blackwellapparel Avis 

Total scam. Decided to ask for a refund on a £100 jacket. By the time they had 'deducted' costs I got £22. Total rip off.

Purchased a pair of shorts, July 2nd goods received completely unacceptable August 3rd. Late arrival, poor material quality, not finished,
I requested to return the goods for a refund - was offered a 10% refund with no return address. Since then despite further emails, without reply, has led me to believe I have been SCAMMED

DO NOT BUY! SCAM!
Jacket arrived 5 weeks after ordered. Poor quality, looks terrible and nothing like advertised.
Refused refund. Told out of time for returns even though I contacted them within one hour of receiving item.
Sent photo evidence several times and was offered £60 back for £95 item.
Requested full refund again, and they have now stopped responding.
Reported to my bank as a Scam.

Long wait times. Jacket bought clearly fake. Do not make the same mistake as me and avoid this company!

The lesson I’ve learned after dealing with this company is check Trustpilot first. Ordered a trench coat what arrived was nothing like the image on their website. It was supposed to be pleated, what it actually was a coat with rows of stitching. The sizing was off it didn’t meet their size chart. I contacted my local trading standards officer who advised me to email the company and request a refund quoting the distance selling regulations. I was advised to send images of the coat showing how I measured the coat. I refused to spend my time when I had the regulations on my side. I did send them a screenshot of the consumer protection regulations. They then offered me an alternative coat, a refund or if I wished to keep the coat a refund of 40%. I requested a full refund even if I was going to cost me money to send it back. I checked the Royal Mail tracking and could see the cost had been received last Friday, but had not received any confirmation of a refund which prompted yet another email. I finally received confirmation a refund had been authorised and would be back in my account within 5 - 7 days. If it’s not I’ll be contacting Action Fraud and my bank. This company should be avoided.

I would strongly advise people to think twice before ordering from Blackwell Apparel.

Save yourself the hassle and shop elsewhere.

Jacket arrived and it's good quality and I'm very happy with it. Whilst it took slightly longer to come as I thought it would the company kept me updated and were quick to respond to any emails I sent which gave me confidence to order through them again in the future

Returns and refunds process is efficient. Good score for customer service which is fast and friendly.

I would rate zero if i could. Not a UK company who sell quality items, the goods are from Pakistan and extremely poor quality. Multiple emails telling me its en route, it wasn't - and then when i raised an issue with my bank i suddenly got an email to say it had been lost but was now on the way. Finally arrived, totally awful, poor quality, letting ironed on and missing bits, no labels, just awful - fit for the bin. AVOID this company

Read the reviews after placing the order.

Would give zero if an option
I genuinely believed this was a UK company by the way it was advertised, but my package came from Pakistan.
UK Telephone number does not work
Quality of item was awful!
Return impossible.
Full refund impossible although said to have a 30 day return policy.

Totally unprofessional, back and forth emails…. their focus is to wear you out so you give up . That’s how they steal your money.

15.8.26

I have since posting the above review, received these 2 emails from the seller:

Order number r #35112
Thank you for your email and for sharing your concerns with us.
We are sorry that your experience did not meet your expectations. We would like to make a further goodwill gesture and offer you an additional £15 refund towards resolving the matter.
This additional refund will be processed separately, and we hope this helps bring the matter to a satisfactory conclusion.
If, after receiving the additional refund, you feel that your concerns have been adequately resolved, we would kindly ask you to consider updating your Trustpilot review to reflect the final outcome of the matter.
We appreciate your time and apologise for the trustration caused.
Kind regards,
Received Aug 7, 2026

BA received on 14.8.26
Blackwell Apparel
To: zahida hama ›
Yesterday
Re: Order number r #35112
As a goodwill gesture, we can arrange a full refund for your order, and you may keep the jacket with you — there will be no need to return it.
We would kindly ask, if possible, that you remove your Trustpilot review once the refund has been received and the matter has been resolved.
Please confirm if you are happy to proceed, and we will arrange the retund accordingly.
Kind regards,

I have not agreed to above as I have no intention of removing my review.

Zahida Hama

Great quality jacket with a premium look and feel. Fast delivery from the UK and excellent service. Highly recommended!

Ordered NIKE Jan Sinner top £79 - waited weeks continuous e-mails - arrived today - absolute Scam - Fake Fake Fake from Pakistan

DO NOT USE THIS COMPANY

Ordered an item 16 days ago and still not despatched. Being messed around via email that my item is despatched but this is false. I have asked for a refund which is being ignored. Do not use this supplier

I am still waiting for my jacket £79 taken off me and not sent any jacket as promised. They have lied and will now bare the consiquenses ad I don t ever give up my money for nothing. Last chance after this weekend and I will be making a claim through the courts. As my brother is a barrister I have no doubt that he will bring fraud charges against Blackwell .

Avoid buying from here, waited almost a month and my order is “processing”. Emailed them a few times and got excuses saying my order was scheduled for delivery but a week later nothing arrived. Asked a few times for a refund and was fobbed off with excuses so I raised a dispute with my bank who are now dealing with it. I recommend raising a dispute if you are in the same situation and keep all emails ect as proof. Wish I had come here first to read the reviews.

Do not use this company.

They did not deliver the goods and promised a full refund. This had not happened. I have reported them to Trading Standards.

I highly recommend to not buy anything from this company. After reading reviews which were awful after I bought the product I decided to send a few emails. Nobody responded and I never expected to receive anything. By chance I came home one day and I had a package. Believe me, it was a piece of rubbish. Quality material was awful and it was not embroidery. It was a print on sticker that made it look cheap and awful. Do not buy from this company.

SPAM COMPANY
HORRIBLE EXPERIENC E, sent the item after 3 weeks .
HORRIBLE COAT WOTH POOR MATERIAL and lots of STAINS on a white coat
Unable to do returns as well as they keep asking questions

SCAM!! Ordered a leather "Beat it" jacket for women. I did read the reviews but it was on their website from verified buyers I did not know at the time that they can choose which stay up. After waiting for 8 days there was no tracking number and in their policy states that they ship in 2-3 days and deliver in about 8 working days after shipment. That's when I started looking into them. Here I was thinking this is a this is a small business I'll be supporting located in Birmingham but they are there in name only and discovered people on other websites saying that it cost them £45 for returns as you have to return to a different continent. That's when I exercised my right to cancel the order before shipping. They kept asking questions even though I sent 3 emails asking them to cancel. I told them that they lost me due to lack of transparency and warned them with chargeback with my bank. After 24h they have sent me a tracking number and that's when I opened a dispute through my bank WHICH I URGE EVERYONE TO DO. I sent all their emails and mine time stamped. After a while the jacket arrived. I said ok maybe it's good and I'll cancel the dispute. Well what do you know? It's mens, nothing like the picture where it looked like an actual bikers with zippers at the end of the sleeve but it looks worse than a cosplay one there are huge holes around the stitches but that's not the biggest problem when I opened it it was MOULDY and that's a health hazard. They started harassing me to cancel my dispute while refusing to reply to the bank. Every single email was uploaded into the dispute file and I let the bank solve the dispute and refused to reply to their harassment. After the bank won the dispute they started emailing me to send them the jacket back (mind you the mouldy one that went to the bin) or pay for it. I got one of the cosplays one instead from eBay that looks much better at a fraction of the cost. ACT FAST IF THEY REFUSE TO CANCEL THE ORDER! CONTACT YOUR BANK.

Do NOT buy from this company. They take your money and have no intention of supplying goods just a host of excuses as to why nothing has been shipped. If I could have a left a zero rating I would. After being told lies about my order for weeks I then had to keep chasing a refund. Avoid!