Blenheims Estate and Asset Management Limited Avis 

Possibly one of the worse companies I have had to deal with. Terrible procedure for requesting back dated payments and then accuse you of not paying on time! If you can avoid having to deal with this company then do so.

This review is about the Paignton office, after dealing with them for 18 years, during which I have been the Chairman of our property management company. We appointed them as TMS in May 2004 (taken over by Blenheims in 2012) and after such a long relationship, it was regrettable that we decided to terminate our Agreement with them in May 2022.

As others have mentioned, service quality largely hinges on who you interface with. For many years we had two good Property Managers (PMs) but were then allocated a PM who ignored emails and had negative value; eventually we refused to deal with her.

We were then allocated another PM, who left after 6 months, then another who left, then another who left, then another – who works part time and is unacceptably slow to respond and relatively inexperienced. Our part-time PM was allocated an assistant, who left, then another who left, then another who we weren’t initially told about, and we never heard from.

So, continuity, rapport, and speed of service all gradually declined. Frustratingly, it became like dealing with a faceless, unresponsive, institution. The sad thing is that they believe they provided an excellent service; we disagree.

Four years ago we would probably have rated Blenheims 4 stars, but our low rating now reflects our recent experience and current mood. This review has been written in the week after handover to our new managing agent, and we’re in dispute about their unjustified and arbitrary retention of our funds. Amongst other issues, such as some unpaid supplier invoices remaining at handover, Blenheims have also mislaid our Company Register and Seal.

On a more positive note, Blenheims have always been flexible in recognising our ‘hands on’ management approach and we have allegedly enjoyed discounted fees as a result. Also, some of the senior staff we know are extremely knowledgeable and experienced in traditional property management, disputes and legal affairs. With the backing and resources of FirstPort there is probably now unrivalled expertise anywhere else. This may be an important consideration for a large complex property with issues, who are able to afford higher fees.

However, our property is small, recently built, uncontentious or problematic in any way to date. All we have ever required is a good working relationship and speedy efficient administration and unfortunately both deteriorated to an untenable level, with little hope of improvement.

Consequently, we saw no prospect of a harmonious or satisfactory ongoing partnership with Blenheims, so reluctantly decided to let them go. Our perception is that they were not overly concerned about losing of our small amount of business.

Addendum 16th July 2022.
We made a formal complaint about the ludicrously large amount retained by Blenheims at handover to meet "ongoing commitments" i.e. bills remaining to be paid, and their intention to retain it for the maximum allowed period of 3 months. After we threatened to complain to the Property Ombudsman they conceded that the amount retained was "higher than in fact required" and returned the whole balance to us within 3 days!

My problem involved getting parking tickets from UKPC even though I was using my registered designated parking space. Although I didn't get a reply to my original email, once I had sent my issue to to London@Blenheims it was quickly resolved by Richard Hesse and communication to me was good.

We recently completed a major works project at a property managed by Blenheims.
With difficult access requirements it was only thanks to Lindsey Brown's first class communication skills and knowledge of the property that we were able to complete all works in good time.

Rose Churchill​, the Regional Property Manager has a habit of ignoring emails from residents at The Square Bristol.
It's been more than a month and still no acknowledgement email from the team.

In my opinion, Blenheims (SW) deserve credit for their management of a large residential development in Plymouth. In my experience as a leaseholder, staff have worked hard to address many difficult issues since they took it on three years ago. I've been especially impressed by Kristina Vaughan's cheerful approach and willingness to go the extra mile to ensure customer satisfaction. Keep up the good work!

Hannah Page at Blenheims went above and beyond for us when dealing with an administrative issue with a third party supplier. She showed persistence and professionalism throughout, until the matter was fully resolved.

Candidly, contacting Blenheims for service in the past has been an uphill struggle, but Hannah has brought a breath of fresh air to the place. Damage caused by a leak from the flat above was cause for some frustration, but Hannah dealt with the problem promptly and communicated with all concerned. Thanks for fixing the problem! We have high hopes for the insurance claim to follow.

We lost all electric power to our top floor flat. The issue was complex. Hannah Page our property manager was instrumental in solving this. She contacted and met contractors on site to explore options. Hannah was decisive, inclusive, thorough, careful, appropriately cautious and considerate to all parties in finding a solution and as a result we now have power back following major work. Hannah is always contactable, understanding and helpful.

Hannah Page​ has been extremely helpful, professional and kind, she immediately solved the problem we have been having.
In the past we had very bad experience with agents from Blenheims being slow and unhelpful, but since Hannah took over managing our building everything has been running smoothly.

During 2021 I dealt regularly with Caroline Buckland of the Insurance Claims Department and found her to be responsive, courteous and customer-focused. Caroline understood my problems and worked hard to resolve them as quickly as possible. I should also mention that Caroline does not hesitate to return phone calls!

My Leasehold has been managed by Blenheims for some time now and since the arrival of Lindsey Brown the property management has greatly improved. Lindsay is kind, prompt and helpful and she has always been very good at finding solutions to the various problems we had in recent years. Lindsay has made a true difference at Blenheims since her arrival and this is to thank her for her precous work and collaboration.

I have heard so many horror stories from people with poor or average property service companies looking after blocks of apartments. In my experience Blenheims are considerably better than this. They are clearly above average and there is no reason why they shouldn't get a top rating.

As people have pointed out, the quality of a service provider is the quality of the person providing the service. It is possible that other people won't have had as positive an experience because of the individuals they have been in contact with. This is no different from a bank, a supermarket, an airline or a repair company. My rating is therefore based on the people I have been in contact with from Blenheims Kensington Office over the past few years.

I have been fortunate that in the last few years some very good people have been looking after my building. Many thanks to Marta, Alexa and Natalia for their support. And special thanks to Leanne Barker who is now a Director, but in days gone by did a wonderful job looking after my Block.

Service level really depends on the individual managing the account. We had a really useless person covering our property for years and finally we had to threaten to move to another management company before they gave us a new individual. She has been amazing. So make sure that you have fully vetted the individual before making any decision in relation to Blenheims.

During a recent storm the boundary fence at the bottom of our garden was blown down. I contacted Bleinham Estates who I had been told managed the ground works. I Spoke to Kristina Vaughan and was instantly impressed by her concern and interest. After submitting photos of the damage Kristina said she would take this forward. Within the hour, I was contacted by the manager of the grounds work team, who said someone would be with me by 8am the following day.
Sure enough, by 8am 2 men arrive spoke to me about damage, and by midday had rectified the fence. A truly professional service and we are grateful to Kristina for her dedicated approach.

Hannah Page is the person you need to talk to. She’s very dedicated to helping people and very responsive. She’s responsible, respectful, and just amazing! It’s been a truly great experience for me to know that I can count on her.

Crooks. Locked into freehold but charge to manage an estate. If you want to move they charge £270 just to fill out an FME1 even though it is the same for everyone on the estate.

We have been a contractor for Blenheims Estate and Asset Management Limited for a good few years now, and have always had a fantastic relationship with the team based in Kensington. From personal experience the team at Blenheims are responsive, pro active, authentic and diligent in all they do. A special shout out for Lindsey Brown and Venitta Bailey who we deal with frequently, both ladies always show the upmost professionalism and integrity. We are proud to work alongside the Blenheim's team.

As a landlord of a flat in a building managed by Blenheims, I want to commend Hannah Page in Property Management for her professionalism and prompt responsiveness by text, email, and phone (how rare is that, these days?) - while remaining calm, helpful, polite and pleasant. Thank you, Hannah!