Bloom Flower Delivery Avis 

Took my money, no delivery.
I am in Nigeria, but I ordered flowers on their website for delivery in Hawaii for my friend's birthday. I was charged almost $100 USD, and NO FLOWERS WERE EVER DELIVERED. The birthday passed, and nothing arrived. I wish I had checked Trustpilot reviews BEFORE ordering — now I see I'm not the only one. This company is a scam. Avoid at all costs.

I wish I would have read all of the reviews before purchasing. Terrible experience all the way around

If I could put zero I would,they said they would deliver flowers by 8 pm the day I ordered them and they never arrived said they would deliver 2 days later I cancelled my order the same day and said he 1 to 6 business days for refund it's been 2 weeks and still no refund and all you get is AI response.Don't waste your time or money,they are expensive and refuse to give refund and you'll never get your money back

Very disappointing experience, especially for a sympathy order. I ordered a plant online to be delivered the next day. Before placing the order, I tried five different times to speak with a live customer service agent. Each time, I was told to wait because a live agent would be with me shortly, only to be sent back to the AI bot. I never once got through to a real person. I eventually gave up and placed the order online. The next day, I received a message saying there was a delay and that it would be delivered the following day. Two days later, I checked the tracking and discovered that the order had not even been processed. I contacted them through the chat again, and only then was I told that the order was being processed. I subsequently received another message saying there was a delay again and that it would be delivered the next day.

At this point, I have still been unable to speak with a live representative. I finally requested a refund through the chat and was told it would take 2–4 days to process.

The complete lack of accessible customer service is extremely frustrating. When you're ordering a sympathy gift, timing matters. Being repeatedly directed to an AI bot and being unable to speak to an actual person when there is a problem makes an already difficult situation even more frustrating.

I would not recommend this company based on my experience. If there was a choice for a negative rating, it would be minus 10.

They were supposed to deliver a beautiful arrangement of flowers to my mother for her 80th birthday. I paid $100!!! They never delivered. I'm sick to my stomach and I will be charging this order back with my bank. They have some stupid bot that pretends to give a shit. But the sick thing is that these people sleep at night after stealing your money!!! DO NOT BUY FLOWERS HERE!!!!! READ EVERY REVIEW.

I was never notified of the delivery. When checking with the recipient, I learned the wrong order was delivered. After several emails and phone calls, including having to send them a picture of the wrong flowers, I was offered a 20% refund of the cost. Totally unacceptable. 100% there error. Never, never order from the company.

I ordered flowers for a birthday - they were quite expensive and I paid for the extra fee for morning delivery. By 1 PM the day they were supposed to arrive, the flowers were never delivered and no updates until I reached out and they kept giving a generic response of "we are looking into this." By 5:30 PM the flowers were still not delivered. I reached out several times to be told the same thing. I call the customer service number and can't get through to anyone. No customer service support and they do not care!! Do not recommend.

Buyer Beware! Do not buy flowers from this company and use your local flower shops instead. Bought a pricey flower arrangement for a funeral service and they did not deliver it and their AI bot just said there was a delay. No text msgs or emails were sent to me either. Asking the bot to be transferred to a live rep is an extremely bad experience as well since their phones keep cutting you off and you can’t understand them. Will be disputing this charge either way my bank.

DO NOT ORDER from this site !!!! It looks legit, but it is absolutely not!!!!! False delivery, false advertising, then they do not get back to you.....You email, call, you're on hold forever. It's a scam, do not order with them!!!!
I CAN HONESTLY SAY EVERY REVIEW I READ BELOW IS EXACTLY WHAT HAPPENED TO ME!!!!! DO NOT DO NOT DO NOT ORDER!!!!!!
FLOWERS WERE NEVER DELIVERED!!! GOOD LUCK GETTING IN TOUCH WITH ANYONE.....
Bloom Flower Delivery
Call us at (888) 463-8535
bloomstoday@livehelpnownet

Did not receive an alert that the flowers were delivered had to call the recipient who notified me that they didn’t know who they were from because the car did not include my name. Additionally, the picture of the flowers the recipient received were horrible in comparison to the flowers pictured on the website.

Ordered flowers online for delivery September 9th. They have still not been delivered despite being informed on the 11th that they would arrive. After reviewing online, there are several claims that this company (operating under the website bloomflower delivery.com) is fraudulent. Linked phone number: (888) 463-8535

Their business and website is investigated and removed.

I ordered flowers for same day delivery, received an email to say that they had a "supply" problem. They wanted me to accept a "Designer's Choice" arrangement, I declined and gave them two other options - flowers have never been delivered and they have stopped responding. Have had to dispute with my bank to try to get the £100 back. I'm in the UK - they advertise that they are in San Marcos, CA

They falsely represent their service
They sent a posie and not a bouquet
I paid for chocolates and they did not deliver
I have sent multiple emails and no response and yet when ordering I got instant response to my emails they are unprofessional
They claim to be florists in white rock - absolutely not
I ordered this from another continent expecting great service - what a lie

Flowers were expensive, and the recipient received a notice from Safeway that their flowers were being delivered. I didn't pay for cheap grocery store flowers nor would I want my recipient thinking I was sending cheap grocery store flowers. I could have picked them up for 1/3 of the price if I wanted to do that. Then the note wasn't signed, so there were no names. The recipient didn't even know who they came from.

Absolutely Disgusted.
I ordered a beautiful arrangement for my mother-in-law after the sudden and unexpected passing of her son. I paid extra to have these delivered by 1p.m.
Surprise! They weren't delivered that day.
I chatted/text with customer service and argued with them about the date that my flower delivery was for.
I requested a refund.
I was emailed the following morning in regard to that email that my order would be delivered today 9/9/26.
It is now 8:41pm my time. I have tried getting in contact with ANYONE for two hours. Every time that I am first in line for the queue, it sends me back to an AI agent and then thrown back to the end of the line... this has happened THRICE (yes, I am being dramatic while I angrily type on my keyboard).
I have requested a callback..
Unfortunately, I believe that I have just been scammed out of $100 that I barely freaking had. I am fuming.

DO NOT USE THIS COMPANY - the arrangement you see on the website will NOT BE the one received - paid extra for a 'deluxe' size - was embarrassingly small with a $store balloon instead of the bouquet of latex balloons I ordered - the 'note' I filled out to be included was butchered and scribbled - I never received any confirmation of delivery as they said would happen - the delivery person was aggressive and rude - I also blame the local florist who did such a poor job with the arrangement - I was also charged extra 'fees' and I mistakenly gave a tip upfront - very very disappointing

Awful!!! They do not fulfill the orders. Will never use them again and I suggest you do not either.

Horrible customer service! I had flowers delivered on 8/25 and was double charged to separate amounts. I have been trying to contact customer service for 2 weeks! Every time it is an AI person. Email support is AI, chat option online is AI, telephone support is AI. I asked Frank the AI agent to transfer me to a live agent, and I still got an AI agent after waiting 15minutes. HORRIBLE COMPANY!!!!!!!

Do not use this company. Call the local florists direct. I placed an order on the 4th. I paid extra to have them arrive by 1 pm on the 5th. They didn't arrive until the 8th, when the special occasion was over. I spoke to multiple people and AI bots, and finally Renzo, who offered a $15.99 credit on future purchases. I'm out $105, and there will be no future purchases from this company. I am disputing this with the credit card company, and I encourage all others to do the same.

Flowers never delivered. AI answers phone instead of real person. No communication. No refund. So embarrassed to send someone flowers and never have them delivered. Out nearly $100.00