Bogans carpets ltd - Liverpool Avis 11

0 stars. Bogans Carpets Liverpool.

We previously used Bogans several years ago without issue. Unfortunately, our recent experience has been extremely disappointing, and we will NEVER use them again.
Following an initial fitting delay in December 2024, we were not informed that only one fitter would attend, despite having paid for two fitters to complete the work in one day. Instead, the job was carried out by a single fitter over three days due to staff illness, with no proactive communication. Despite repeated requests, my calls were not returned.
The completed workmanship was substandard: loose and incomplete edgings, frayed edges not secured, missing door strips/grippers, and damage to the understairs area caused by hammer use (which they agreed to reimburse). It took numerous calls, emails, and photographic evidence before they returned in January 2025 to rectify the issues.
Less than a year later, the same problems reoccurred — carpets lifting on the stairs and elsewhere — creating a safety risk. A child in the property slipped and fell as a result. After further persistent chasing, they returned, but the repairs were again poorly executed, and an additional crack appeared.
I formally wrote to them on 13 February 2026 and have received no response.
This has been the worst customer service and workmanship I have experienced. I am seeking reimbursement for the defective work and associated damage and will now pursue legal action due to their continued lack of accountability.
I strongly urge the company to address its quality standards and customer service practices. Based on this experience, I cannot recommend them.

Awful customer service, woman gave a fake name for a member of staff.. clearly they find it funny. Immature service

While choosing carpet service was ok, had a little chat while processed everything. Unfortunately after service not so good!. The carpet fitter arrived with a bit of an attitude.. I'd just had the hallway professionally painted hence getting a new carpet. He proceeded to throw the silver door plates up the stairs, the floor runners with the nails he stood up against the walls this scratched the paint on the walls. He asked about an aerial that had previously been under the carpet and asked if it was to sit on top of the carpet. Which I replied no its sits under the carpet. Later that evening I went into my daughter's room dumped on the floor was said wire, without my knowledge he had cut the wire! He must have had a small cut as he bled on the wall and carpet and didn't tell me, why he didn't look to clean it up or at least let me know I could have helped. The walls were left with black marks. Bag of rubbish left in front wall, if would have said he is not taking to dispose of I would have moved it out the rain and put in my bin. I rang Bogans and the lady who answered on reception was just as rude, apparently those blackmarks on my walls are off the carpet and can't be helped! They advised the carpet man would come back out to remove the blood off the carpet. I had already removed it from the wall which it stained.
Carpetman did arrive looking sheepish mumbled an apology got blood off carpet and left. No sorry for your walls, leaving rubbish cutting wires etc. I had to retouch all the walls he'd marked.I'd advise to avoid Bogans, I did not choose the carpet fitter, they did! I raised a complaint on 21st October havent even acknowledged. Get your money then don't care

Customer service is a JOKE, asking for a particular product and they star moaning that they can't quote for me, they need to measure. I provided them a measurement then they moaning that they need to do it by themselves. They gave me a price of different product despite I asked for different!

Product was fine, fitting terrible aftersales non existent told would have to pay again to fix floor they fitted badly themselves totally disgusted will never use them again avoid like the plague

Previously had carpet from Bogans -so as first day of search for carpet we headed for Bogans Liverpool branch - Within 30 mins we were sorted 2 room hall stairs and landing - all thanks to the magic of Natalie - we specified our criteria and she expertly directed us to the best choice - its now fitted by a wonderful team of carpet fitters Chris couldn’t be more delighted. Thank you Natalie

!!!!!!!Avoid like the plague!!!!!!!!!!!!!!!!
Sold my son a second hand carpet it was trimmed along one side & had cutouts for a door opening !

Great service from start to finish. No hard sell on choosing, terms easy to understand and - most importantly - fitting was done well and with a minimum of fuss. Fitters were polite and helpful. Would recommend.

Just had my stairs and landing done! Amazing service from the liverpool shop!

Excellent customer service from start to finish at the Liverpool store. Staff all extremely helpful. Love my new carpets!! Highly recommended 👌 will be back for more rooms later in the year.

Love our new hallway flooring! Great price, great service as always and fabulous quality! Would highly recommend x helen and Ian x