Boscov's - Exton Avis 3

We were Sold a lemon

The couch we bought just back in November 2025. Started frying after a couple weeks of having it . After fighting customer service they sent us covers in the mail to put on ourselves. I complained then they sent someone out to put the covers on and they only sent the three bottom cover cushions. The tech put them on top of the old ones, but the whole couch was still fraying not just the cushions then they said that it was against our warranty. I said we bought an extended pet warranty as well. They will not fix it then it started to rip at the seams and every time someone sat on the couch the rip at the seams opened up more. They will not fix it. They will not replace it. They won’t do anything so we’re stuck with A busted up couch that we paid $1300 for. I canceled my Boscov‘s credit card. I will never buy a single thing from them ever again. I would post pictures but it won’t let me

Rude employee:#230058

I am a Boscov's credit card holder.

Today, I was at the Exton store to take advantage of one of your coupons.

The clerk who checked me out was quite rude. I first asked her to give me the price on a item that only had a hand written tag. She punched in the number and stuff it in a bag. I said: Wait. I asked for a price on that item. She barked the price. After scanning items, she said: Swipe your card. Then handed me the receipt, without saying a word. She handed me the bag and I said: You are welcome.

I decided to file a complaint about this employee for two reasons. First, my granddaughter was with me and she witnessed the event. I'm showing her that you don't have to accept people's disrespect, especially when you are sending YOUR money.

Second, I have shopped at Boscov's for years and have never experienced or witnessed such ride behavior from an employer. This behavior certainly doesn't represent the brand that you present to the public.

Now, I have to decide whether I will return the items and perhaps cancel my credit card because of this event.

There are a million places to purchase items that Boscov's offer.

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