Boxit4me Avis 

Having used a similar service from the US to UK I understood the offering and wanted to find somewhere in the UAE that could forward a parcel from Adidas where the products I wanted were only available there. Everything was seamless, the only trepidation I had was the need to upload a passport copy. My parcel arrived in the UK 4 days ahead of schedule, 2 days after they shipped it for me. Will use again.

service not 5/5 asking for more information
and delay in delivering

Lazy, stupid and irresponsible shipping company, they do not have qualified staff to manage parcels that need to be forwarded from their shipping hubs

Absolutely horrible service. If it was possible to give negative stars, I definitely would do it without thinking.

First of all, the collection of the package took two whole days to register. They don't reply frequently to emails so I was already somewhat staying vary of this company. Second, after the two days it took for them to finally update their website so it showed my package, it took relatively quick for my package to get cleared after a review and be ready to ship.

Credit is due where it's due, they did provide me with images but that's where the premium membership comes into play. I had decided to get it since I wanted to view the images hence I paid $7 but after the payment, any button I click on their website redirected me to the membership page where it prompted me to pay again. I was confused and thought the payment did not go through so I decided to pay again and VOILA! Still not working. The app was working though so for the meantime I used the app until I was able to fix the website by removing all the cookies from my browser.

Once my package was ready to ship (Mind you this package has a value of 1035 USD) I paid $88 + insurance cost included for express shipping which they claim to be 3-5 days. Lo and behold, 3-5 days had passed since I got an update. Emails were not being replied to and the tracker on their website is utter nonsense. It doesn't work.
I then got an email explaining that my package has been held due to missing ID documents, which I agree was a mistake on my part but I updated it and we were good to go, however I was then again emailed about 2 days later that my package is on hold again due to missing postal code. I agree that its my mistake for not filling it up properly but could this have not been reported in one day and finished updating within a day? it took almost 4 working days just for that. Now when I was starting to reach my limit, after another day or two they sent me another email saying that my shipment was on hold due to verification problems with the payment processor. Before this email, one of the customer service representatives Soha had talked to me on live chat and told me clearly "Sure it has been shipped" in regards to my package. Lo and behold once again, it was a lie. The same day I talked to another customer representative and he informed me that my package is on hold and will not move until payment has been verified from the payment gateway. I was like okay sure we can wait. They told me it will take a day or two, they lied again. In between these days, I was constantly trying to live chat the customer service team and ask for updates and what not. I then one day received a phone call from CCAvenue themselves asking about the payment, I confirmed it was me and talked to them. I thought to myself "Finally, it is getting accepted" but nope, this was yesterday and I contacted them today in hopes of good news but they hit me with a "A dispute has been opened".

What. What the hell is going on. I never opened a dispute case neither did I want to so randomly CCAvenue decides to open a dispute case and boxit4me claims its from my bank or my side. At this point I was getting tired of this crap and the bad customer service that I decided to book my own shipment service through DHL and have a friend living in Dubai pick it up. I called and messaged and emailed boxit4me to inform them but they start stirring up stuff like they cannot allow collection until they get approval from the concern team which I believe is a bunch of lies because they claim that the dispute case is going to hurt them financially.
It gets very confusing too, even I am confused because how come if MY payment is what is on hold and has a dispute case on it, how on earth is boxit4me going to suffer the financial charges. After multiple emails and messages confirming that I want to cancel my order, nothing has happened yet.

I've informed several members of the team that I do not wish to be a part of boxit4me anymore and will have my packages collected by a representative of mine (A friend) but then again they are trying to draw my attention away by saying that they will update me through email (Which by the way they rarely do, its always me running after them for an update). As of right now, my friend will pick up the packages in two days and I WILL update this review in accordance to what happens

Moral of my experience (incase you dont want to read all of that):
Please, do yourself a favor and switch to MYUS or STACKRY and get items shipped from the US even if it costs more. Don't bother wasting your time with this company as they will continue delaying packages and what not. Mind you, it has been almost a full week since i paid for express shipping which was supposed to get my package to me in 3-5 days yet its been almost 8 days now.

Please do yourself a favor,spend a little more money on trusted freight forwarders

DONOT USE THEM!!!! Horrible horrible service and absolutely clueless agents! besides high rates, and inefficient. Would have given them negative rating if available.

DO NOT USE THEM, ABSOLUTELY terrible customer service!!!
I have an account with them since they started and have used them for several dozen of shipments but always I have to call them and chase them because over 90% of the time they list my parcels way over the volumetric weight and only after highlighting it to them do they correct, so, in other words, they try to get away with overcharging people (the poor customers that don't notice these overcharges). I've tolerated it and it's become a norm and I've accepted it as part of their experience but recently they threw out a parcel of mine claiming it is a prohibited item even though NOWHERE on their site/app, export country or import country does this item get mentioned as prohibited (I checked). Instead of notifying me beforehand or having the item sent back to the retailer, they post the item in my account and a week later delete it. When I reached out to them, they said "Oh, yeah it's allowed so we disposed of it" what gives them the right to throw out someone's property, not only that I told them it's not a prohibited item and they just stopped replying to me.
I have asked them to delete my account and have been chasing them for 2 weeks now and not only are they not replying to my emails but even new customer support requests are going unanswered which means they are doing it deliberately.

I don’t know what happened to them they were good and respond to my request I just renewed my membership
I discovered that they evaluated 1 bag that 1.75 lb to be 7.5
1 small bag and scarf from and a wallet from 2.5 to 7.5
And way over priced if I used shop and ship even if I paid 1.5 kwd to every shipment alone without consolidating is cheaper us hup

عندما يجتمع النفاق و الكذب والإهمال : Boxit4me
اشخاص مجهولين مهمتهم الكذب فقط
نصب بكل ما تعنيه الكلمة
ارسلت المنتجات لهم الى عنوان الصين
ولم تصل الى البرنامج الخاص بهم
اتصلت بدل ان يقول مرحبا قال ما هي المشكلة لديك
يقولون لك لدينا مخازن في كل مكان لدينا مخزن في الصين
عندما اختفت بضاعتي واتصلت بهم واستمر كذبهم لأسابيع
عندها عرفت ان البضاعة سرقت
اتصلت مباشر مع عنوان الذي استلم بضاعتي في الصين
قال انا لا اعرف Boxit4me
اي لا وجود لا لهم ولا لمخذنهم
هناك فديوهات كاذبة ايضا على اليوتيوب تجلب لهم الزبائن ليتم النصب عليهم كما حصل معي والحمد لله
انتبهو منهم و ابتعدوا عنهم

I see many negative reviews but my experience was very positive. Because of the negative reviews i was very adversarial with them for no good reason except the reviews. But I had no other choice for this shipment so I had to use them. Communication may have been somewhat lacking but for a first experience I would say they performed admirably! Shipment from UAE Hub to the USA. I am very satisfied and pleased with their performance.

FRAUDSTERS! Should be shut down by the government.

How is it possible?!?!!
They deducted AED 1,145.66 on 21/04/2022 from my credit card mistakenly they told!!!!
So they refund only AED 1,075.56 on 30/04/2022!!!!
I have already CALLED them several times and sent them SEVERAL MESSAGES including the proof (MY BANK STATEMENT)...
Unfortunately no one has responded yet and has not refunded my balance Yet!!! (The Proof is available and has already sent them)
Kind Regards
Honey Taheri

i did have two parcel!
the first parcel, they wanted 92$ to forward it to my country from their France hub !!after I payed ! i they saved my cc ! also they requested pic of my credit card !
after that I kept waiting for about 10 days waiting my parcel to shipped but , they requested an invoice !! they made me suffer from they low level support team !!
after I payed 92 $ ( for forwarding + gift wrapping ) they told me they don't have gift wrapping , but they did charge me for it !! so I payed extra fees for nothing !!
and until now I don't know where my parcel is ? they did not even provide a tracking number or any thing !!
such a bad company

If i didn't get any information about my parcel until now if things kept going like that i will directly head to justice and will stop that joke in court !

They are one of the worst I have ever experienced.I have been trying to get in contact with them for the pst fe days as my order has been delivered almost a week ago. They do NOT respond to emails, they do NOT update their application regarding the orders. Currently I am left hanging in the middle of nowhere- i don't know where my orders are and I need them urgent.
This is my first and LAST experience with them - I do NOT recommend them at all!!! AVOID AVOID AVOID unless you do not care about your orders.

Update:
An email from the registered email address was sent to you on Thursday - two different messages, another one yesterday and a fourth one today. Only when u failed to reply on the registered email did I send from my own email and wrote this review.
Kindly check again!!
The packages was added to the account at 1o.41 pm, after bombarding you with several emails.

In addition; we have requested to chat with someone more than 5 times and whether we were #1 in line or write our information (the registered email address), it never went through. This happened over 5 or 6 times.

I really hope we recieve the order on time and avoid additional delays!
As explained in the previous emails, we are running out of time and it breaks our hearts to see our daughter sad and attending school with missing items.

ANOTHER UPDATE:
On tuesday at 3.34 Pm, Boxit4me sent my husba an email as he is the registered email that the shipment will cost 507$ to be delivered which is way too much considering that the items in the shipment are a schoolbag and cost 139$ . We immediately replied asking to change the address to be in France as it will be much less once it is within europe. They haven’t replied back until now which is almost 36 hours later.

The worst shipping company ever as they lost my shipment after almost 2 weeks of waiting.

Also, their website has many bugs.
And their customer support is terrible

Don't waste your time with them

Trash compony with a trash site, don't even give them a chance. For 2 months I have been trying to send my packages from Japan to my country. The site never updates I have to email them to manually update for each and every F*** packag. Then email them to calculate the shipping rate, when they do the send an email with price but when you check the site there is nothing, no packages joined no shipping price no ****. TRASH UAE COMPANY

The worst company ever!
don't ever deal with them they steal 4 packages from me which costs more than 2000$ it has been a year and they did nothing to me
they are all liars, they just keep giving you promises and they do nothing, their costumer service team is very rude !!

they will keep telling you we will refund you after week or two and we get back to them after one or two weeks they do nothing and they just postpone it to another 2 weeks and son on, finally they will tell you we can't do anything for you

Worst company I deal with, firstly I subscribe and pay 7 USD but app still ask me to subscribe again to see my packages, second they took 2 weeks to add my packages to my account, The shipping price is 4 times the price of Aramex, don’t believe there calculator because it’s not the price only you you will pay with them, they ask to pay for shipping + service charge which is more expensive than shipping charge + charge and tax for the shipping company they deal with. I don’t recommends that company to any one ,, Use Aramex, which is very cheaper compared to this company, last They use volumetric weight instead of actual weight so the shipping rate will be high, I don’t recommend anyone to use this company.

This place has lots of bad reviews but I've had a fantastic service so thought I should share! I had something ordered to their UAE hub and then forwarded to me in the UK and it could not have been easier. They recieved it, and then posted it to me the next day and I was told it would arrive in 5-10 days. Well I got it 4 days later. I can't speak for other hubs but the UAE branch have been fantastic. Their advisers have always replied to my emails within 24 hours as well!

Bad service, no commitment to the estimated arrival dates. No action even after contacting them multiple times

Fees are too high and the calculator is inaccurate