Braidwater Avis 

NHBC carried out an inspection at my property and confirmed defects in the original build, including a cracked roof tile causing water ingress and a failed render repair using incorrect materials.

Despite this independent report confirming defective workmanship, Braidwater refused to carry out the repairs as the property was more than 2 years old.

Disappointing response — especially given these were not wear-and-tear issues, but confirmed construction defects.

I would strongly advise others to document and report everything early, as support after handover is poor. There were also significant other snags that were not dealt with, and our neighbours have had similar experiences. Due to this poor aftercare, I would think twice about getting another Briadwater property.

I tried to contact this company after passing a billboard with a contact website for more info and spent 3 weeks dealing with a Darren Farnan who gave me inaccurate information (after speaking with a 3rd party) in regards to a development. He was rude and quite unprofessional and beyond unhelpful. I'm so happy I dealt with him as it told me all I needed to know and after reading other reviews I feel blessed.

Beautiful starting or downsizing homes however, we’ve had a number of problems. We’re aware of the problems that come with new build homes and that’s fine but customer service is very poor and unprofessional when it comes to fixing problems. It takes a long period of time to fix things and poor communication causes mix ups.