Brayleys’ service was friendly and efficient, and the work carried out on my car was extremely good. Brayleys called me to let me know when my car was ready for collection. I wish to particularly prai... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great service. Booking process was easy. Car collected from and returned to my home. Particularly appreciated the vehicle health check video sent via email. Very informative! A minor issue, the anti-p... Voir plus
L'entreprise a répondu
Car in for annual service. Tom at service department Brayleys Harpenden Kia, was very professional and quick to acknowledge the lumbar support driver seat wasn't working as we raised the issue duri... Voir plus
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Hi, from the first appointment we had brilliant service from Danny. We wasn't certain of which Kia to go for - Sonic or Kia. Danny showed us both & left it us to decide. There was no pressure at al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Atelier de réparation automobile
- Magasin de pièces auto d'occasion
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Coordonnées de contact
Luton Road, AL5 2UA, Harpenden, Royaume-Uni
- 01582 464100
4,8
Excellent
381 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything happened on time and was…
Everything happened on time and was handled very well.
3 mars 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
On time and reliable as always
On time and reliable as always. Top service (excuse the pun!)
3 mars 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Stephen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very friendly staff who explained…
Very friendly staff who explained clearly what the issues were
20 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Christine, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent experience
From start to finish my experience was amazing. Very simple and easy to make a booking for my service and MOT and I was kept updated all the way. EXCELLENT.
19 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Karen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
First time back at this dealer for a…
First time back at this dealer for a few years as I have purchased a second hand kia. Took it in for a health check and everyone was done quickly and explained to me clearly.
18 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Loved the health check
11 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional service from Jon and Brayleys Harpenden.
Jon was very professional, friendly and knowledgeable, and he ensured the whole process was fast and hassle free. I already know what car I wanted, and everything was sorted from start to finish in a couple of days. Very happy with my car, and the service I received from Jon and Brayley, and will definitely be recommending them to my friends and family.
2 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Ashley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First class and seamless
29 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Paddy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always a pleasure dealing with Brayley…
Always a pleasure dealing with Brayley Kia, always polite, courteous and helpful. Can’t recommend them highly enough
6 février 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Neil, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
All staff are polite and…
All staff are polite and attentive.Seems to be the Kia way.
23 janvier 2026
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Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Jim, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Work needed at almost the value of the car
My 6 year old sportage needed parts replacing that compared to almost its entire second hand value. The service video provided didn't cover some of the advisory work that was listed.
Can't work out if it wasn't worth buying the car or Brayley were just too expensive for repairs. Getting a second opinion.
3 février 2026
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Réponse de Brayleys Cars - Brayley Kia Harpenden
Thank you for your review. We appreciate your feedback, which we will discuss with the site's management team.
Extremely helpful staff
Every single member of staff I met at Kia Brayley in Harpenden was extremely helpful and welcoming. The Service check in was quick and efficient, and on my return to collect my car everything was explained clearly. It's unfortunate that the repair which needs to be made isn't covered by my warranty, and it's not cheap, but the video to show the condition of the car, tyres and relevant engine components and explain what needs repairing and why was really helpful; all garages should do this! Really good outside car clean too, thank you.
28 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Alison, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
All work required set out very cle
All work required set out very clearly and seen on time. Additional work explained very clearly . Phone calls to keep me up to date . Thank you very much
28 janvier 2026
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Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The staff were excellent when recently…
The staff were excellent when recently had my car serviced. The estimated times were accurate and good comms on options available for extras.
27 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Patrick, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very good service
Very good service. Kept me informed while fixing my car. Would recommend
20 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Jennifer, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The process took longer than expected…
The process took longer than expected as there was a last minute part which needed to be replaced. I was kept informed and everyone was friendly and efficient.
19 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Judith, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent service
Excellent service. Their new video feature, in which they send you a visual of the car, tyre info, etc, is excellent.
19 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Matthew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Fast and very profesional :)
15 janvier 2026
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Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Piotr, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Kim, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
quick and on time
9 janvier 2026
Avis spontané
Réponse de Brayleys Cars - Brayley Kia Harpenden
Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
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