Brayleys Cars - Brayley Mazda Harpenden Avis 

My experience was good. Salesman very engaging initially and even came in on his day off to allow us to test drive the car. He also asked the team who prep the car to have the car mopped so that we could check the bodywork for any damage. Successful test drive and we agreed to buy the car and set a date for collection.
We were assured the car would be valeted inside and out prior to collection.
On the day of collection he organised getting the car taxed while we were there. He went through the controls of the car and even set my phone up with the car and put fuel in for us.
However it was apparent that very little valeting if any had taken place.
I understand there is shortage of staff to do these jobs but I was a little disappointed having spent a lot of money on a car that it hadn't been done.

We had been looking for car that would meet our needs and came across the Mazda line. Brayleys was the second nearest dealer so We enquired about a test drive. The sales executive responded to our enquiry very quickly and a test drive was booked for the following day.
Tim, the sales exec, was awaiting our arrival with the chosen car fully prepped. We received a comprehensive overview of the features to provide an excellent test drive. Tim sat in the back of the car and was able to answer queries as we drove. He was both personable and knowledgeable. We left a small deposit for the car and decided over the weekend to buy it. The sales showroom was comfortable and accessible.

Following. pre sales service and clean the car was delivered a few days later along with sales paperwork. It was followed up with warranty papers by way of a e-vault. All in all a smooth transaction.

Staff very pleasant and helpful as usual. Only slight minus point was not being called back when I rang at one stage to see whether car might be ready for collection earlier in the afternoon. Otherwise very satisfactory.

I’ve been using Braleys cars for a few years now and as a family we have bought four vehicles from Tim at the harpenden branch with always brilliant service and customer care, will be returning for another vehicle soon

Great customer service, informative every step of the way

The staff are friendly, you are kept abreast of any changes to the work required and know the financial damage in advance. Shame the complimentary cleaning has stopped but understand it.
I have no reason to think the work isn't carried out efficiently and responsibly as the car goes from year to year without extras!

Friendly reception
Repair carried out within timescale

Superb and fast help from the service team.

We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down.

Various warning messages flashing on the screen, couldn't open the boot, tyre pressure indicator showing a fault, but nothing wrong.

The team quickly identified the issue, the Battery was at end of life and the very cold weather pushed it over the edge, so we needed a new battery. This was replaced and everything is now working. Fast and efficient. Thank you

Great experience as always. Tom is fabulous on the front desk - very helpful , professional & a calm manner. Car was sorted in time scale & for price quoted. Got my phone call to let me know when it was ready. Very happy

Brayleys carried out a service, mot and a fuel pump recall.
Work carried out efficiently and handed back nicely washed and cleaned.
Excellent customer service.

As usual, a great service by a great team!

The collect and return service was a godsend during a time of family illness. Overall the experience was both courteous and efficient.

I booked a service and MOT appointment via the Official UK Mazda booking service. When I arrived at Brayley's Harpenden, due to a technical issue out of their control, my appointment did not show up on their booking system.
The Team, Tom, Lee and Niamh, provided excellent customer service that went above and beyond. Despite it being a very busy day for them, and me turning up for a booking they knew nothing about, they manged to fit in both the service and MOT and provided a courtesy car. Cannot thank them enough for fitting us in.
Friendly, helpful, can-do approach. 100% recommend!

This is my 4th car I have purchased from Brayleys and the service is fantastic from sales to the service department.

Excellent. Pleasant staff, detailed report, the latte coffee was good, and the cold water was fresh and cool. The customer area of the showroom is a great place to spend waiting time, with a TV and reading material to hand.

Excellent service, Jordan was extremely helpful and arranged the car to be collected and delivered. The car was immaculate. Jordan ensured all my queries were dealt with. highly recommended

Excellent service carried out on time and with courtesy. Many thanks.

After a problem with my passenger window not closing, Brayleys booked me in quickly and fixed it within a few hours. Helpful, courteous and professional service as always. Thank you.

Dishonest sales tactics, inaccuracy during finance application and then lies regarding car I bought.

Flagged during test drive that geometry is off, salesman said it was tire pressure, when I picked it up went to petrol station, not one tire had correct pressure.
Car covered in scratches, salesman act surprised that that wasn't there yesterday when they were getting it ready.

Avoid used cars from Brayley's this is second time I was treated like that, I'm done with this franchisee.

Service part if business at harpenden is great. Avoid sales, beyond horrible.

The service team were very understanding and helpful. They dealt fairly with me and gave great advice regarding what I thought was my car's issue.