Brayleys Cars - Brayley Nissan Coventry Avis 

Booked in for Air conditioning to be sorted.
A very pleasant mechanic explained what he had done but was not completely happy with the outcome.
He said he would look at something else if I was happy to wait another 40 minutes.
Success . He was so helpful and I left feeling happy to drive away with a perfectly functioning air conditioning.
He also told me to return and ask for him if I wasn't completely satisfied with the work .
Excellent service from the moment I entered the building.

The team were fantastic, very helpful and communication was great from the team.
Would absolutely recommend them to other people.

Always very good. We broke down going to take back the car we used while ours car was having MOT . Josh came and rescued us 🙏🏻 I hope he got back ok .

Great service provided by the staff at Brayleys Nissan. Also the work carried out on my car was done professionally and to a high standard. I'm very pleased with the repair job they carried out on my car. And the customer service provided by the staff was also first class. Thanks to you all!
Kind regards.

Car picked up on time.
The driver (john) brilliant.
Thank you.

Long story short - My vehicle came to you around the middle of May and I had it returned 2 days ago. It had sat for most of this time completely dead due to the electrical issue. Nissan Europe was blamed the entire time until a master tech advised of a different part number to try which worked straight away.
No compensation has been sent to me and the car has come back with damages.
For a main dealer, I am appalled at what I've experienced and would never recommend buying a Nissan if this is how they treat customers.

Saying that, I will say the staff have always been pleasant and understanding but Nissan head office are a joke.

Greeted immediately on entering the showroom. Friendly knowledgeable salesman who introduced himself as Stefan. Everything from start to finish was dealt with very efficiently. Collected my new car , was shown and talked through all the extras in detail. Cannot praise Stefan enough for his help in making my final selection

Alistair went the extra mile to make the buying experience was exceptional and easy

Emily & Sam we’re both very helpful, gave us lots of info, had patience with us as we asked many questions for them. Overall it was a lovely experience purchasing our car from them.

Took my car for a service and MOT. The people I spoke to on the phone before the appointment and the lady at the garage were all friendly. However, I was surprised to find my screen wash not topped up and my car not cleaned. Customer service has dropped massively since it became Brayleys. Westway always made sure the car was washed, valeted and screen wash was topped up in the service.

Great service, friendly professional staff. Would recommend them to anyone. Thanks

Great timings, courtesy, and all work completed. Couldn't had asked for any more.

Freindly staff ,knowledgeable they did not over sell

My experience was great.
Sam is very good at his job.
He has a very great approach and he really looked after me through my experience with him.
Well-done Sam keep doing what you doing.
You are fantastic 😍

I took my Nissan Xtrail to Bayleys Cars after having a battery issue diagnosed by RAC. I had no appointment I just turned up, approx 2pm.
The service guy took my details and I left him the vehicle overnight.
The next day by 12 noon vehicle was ready new battery installed a full service undertaken all costs covered by my maintenance company.
No fuss no complexity the whole process was excellent just what every customer would want.
Well done Bayleys Cars

Working with Josh Gilham makes things clear and understandable.

Had no problems car dropped off and given the courtesy car.

We had a fantastic experience with Brayleys Nissan in Coventry..
We ordered our mobility car with a lady called Emily.. she was brilliant since day one.. sending emails updates phone calls
We got our car in the timescale we were told. Customer Service was 100 percent

I bought a used car a few weeks ago which had a rattle/ tapping noise. I contacted Brayleys and arranged for the car to go in to be checked but unfortunately it wasn't fixed. I contacted again and took it back yesterday and they gave the car a really good check over and torqued some screws under the body - tapping has stopped 🥳🥳🥳. I dealt with Josh and Ryan, both really polite, helpful and patient. They answered all my queries when i called in even though i probably waffled. They cannot do enough for you, they call you back when they say they are going to and provide brilliant customer service. I would definitely recommend Brayleys at Coventry, I will go back if I have any further issues but they'll probably hide under the desk when they see me 😂.

⭐ 1 Star

Very disappointing experience with Brayley Nissan Coventry.

I booked my Nissan Qashqai 2022 because I was advised that the radar system required calibration. Before the appointment, I was told the calibration would cost £250 and that they would check the vehicle.

After keeping my car for over an hour, I was informed they could not complete the repair because the vehicle had previously been involved in an accident. They then investigated further and later quoted me over £2,000 for additional work.

The biggest issue was that I was charged £180 for diagnostics that I never clearly authorised. At no point was I asked for permission before diagnostic work was carried out. When I questioned this, I was told diagnostics were necessary before they could proceed, but this was never properly explained or agreed in advance.

I also found it unfair that I was initially expected to pay for a calibration that was unsuccessful and did not resolve the fault. Although that charge was eventually removed, I still had to pay £180 and left with exactly the same problem I arrived with.

Poor communication, unclear authorisation process, and a very frustrating customer experience. I would not return and cannot recommend this dealership based on my experience.