We have used this garage now for many years ...the staff are very professional and helpful.we would highly recommend Bradley's .we have always found their service excellent
L'entreprise a répondu
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Lisez les avis des autres
Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... Voir plus
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This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... Voir plus
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Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Atelier de réparation automobile
- Magasin de pièces auto d'occasion
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Coordonnées de contact
Orsett Road 72-86, RM17 5EL, Grays, England, Royaume-Uni
- 01375 375333
4,7
Excellent
285 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service from a recall was in…
Excellent service from a recall was in early friendly staff can’t fault it
13 septembre 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Ruth, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always a friendly welcome at Brayley…
Always a friendly welcome at Brayley Mazda, Grays. Good service as usual, car cleaned afterwards. Friendly staff, helpful and professional service. Thank you.
13 septembre 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
As always the staff went out of their…
As always the staff went out of their way to make me feel like a valued customer.
Even though my nearest dealer is quite a distance from me, (it used to be around the corner until it changed hands) they made sure the service & MoT were done as soon as possible so I wasn’t hanging around all day for it to be finished.
Edna, my MX5, was the cleanest she has been for a long time 🤣
Thanks again Danielle & team.
10 septembre 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Henny, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great customer experience
My car was only in for a short while getting a software update but Brayley's still took the time to wash and clean it, returning it in a much better condition than when it arrived.
2 septembre 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Helpful staff, I use a service/MOT plan
I always take my car for service/MOT to my local Mazda dealership. I’ve always been happy with the customer service there. The staff are really friendly & helpful and they have NEVER let me down. I’ve been using this dealership since 2017 and I’m really happy
29 août 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Debra, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
My first time of visiting there
My first time of visiting there, A bit of a journey, but ok.
I found the lady at the desk very polite, helpful and cheerful.
A car service takes as long as it needs to, everything fine, even got my car cleaned, thankyou
20 août 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Mandy, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good Customer Service
I want to note my positive experience at Brayley Mazda Thurrock. The customer-friendly environment and the professional and friendly attitude of the staff, particularly Kevin and Alex, made me feel comfortable throughout the entire process of acquiring the Mazda CX-30 2.0 e-skyactive. From start to finish, everything was fantastic, and I highly recommend Brayley Mazda Thurrock. Thank you, Alex, for your excellent assistance.
13 août 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Wilbert, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Kevin and Alex. We look forward to continuing to welcome you into the dealership for many more years.
Fantastic Service
My experience with Brayleys compared to Romford was like chalk and cheese, Brayley's are outstanding, Romford are completely incompetent and also have a real lack of customer care... in fact they dont even care about their customers at all! Mazda Romford replaced the stop start module under warranty and created another fault which they could not diagnose. I spoke to Danielle at Brayleys who arranged for Chris to take a look and he diagnoised the problem in 30 minutes. Mazda Romford had installed the clock spring sensor wrongly and damaged it. Mazda UK had told me I would have to take my car back to Mazda Romford but there is no way I would ever take my car back to them. Mazda UK informed me that if i did not take the car to Mazda Romford then i would be liable for the cost of fixing Romford's mistake. I asked Danielle to carry out the repair. The repair was carried out quickly and professionally. What a great team. Danielle thought I had been treated badly by Mazda Romford and that Mazda UK made no good will gesture although I had been complaining to them about Mazda Romford's complete incompetence. Danielle reduced the cost of the repair out of good will to try to restore my faith in the Mazda brand. Although it is a long way to go I will be taking my car to Brayleys for servicing and they will do it while I wait. Thanks once again for your excellent service and I would recommend you highly.
19 juillet 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Johnson, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car service
Car service
Customer service was fantastic. Mazda was friendly and professionally represented by the lady that attended to me at the receptionist desk.
31 juillet 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Kudirat, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
I bought my MX5 in 2019 from Brayley's
I bought my MX5 in 2019 from Brayley's, Grays. They have serviced it every year since then and have proved to be a friendly and reliable main Mazda Dealer, I would recommend them if you are thinking of a Mazda for your next car
15 juillet 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Ray, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
New car experience
Just finished getting a new car. Kevin Sperrin made the whole process very simple and straightforward. He and Ian took time to explain my options and were friendly and professional throughout the whole process.
21 juin 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you very much for your great review. We're delighted to hear that Kevin and Ian provided a great purchase experience and look forward to seeing you in future.
Great customer service
Great customer service, warm and friendly.
All work on my car carried out perfectly.
17 juin 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Glenn, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Chris, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Professional, informative and helpful staff
When I arrived for an MOT and Service Reception were welcoming, informative, professional and helpful. They contacted me during the process to give me an update and gave me a time the car would be ready to collect, which was spot on. Will continue to use Brayley’s
5 juin 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Bernadette, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professionalism and attention to…
Professionalism and attention to detail: I am happy with the service
5 juin 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Sheyi, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best Customer Service experience by far
Customer Service is excellent. The vehicle is always looked after when I leave it them and I get genuine feedback regarding imminent problems or things to pay attention to. Even though we’ve moved away I’ll still take my Mazda into the Grays branch. Can’t recommend them enough.
4 juin 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Bradley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you very much for your fantastic feedback which is much appreciated.
Ian and the team were brilliant from…
Ian and the team were brilliant from start to finish!! Even though i travelled 200 miles to collect my new car, i would definitely do it again!
Top team and great coffee!!
4 mai 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Hi Cathie, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Ian. We look forward to continuing to welcome you into the dealership for many more years.
Good service picked up car and returned…
Good service picked up car and returned on time , car looked like new well done
20 mai 2024
Avis spontané
Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you very much for your great feedback - we're please to hear that your experience was positive and look forward to seeing you again.
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