Brayleys Cars - Brayley Thurrock Used Car Centre Avis 

285
•
TrustScore 4.5 sur 5

4,7

Orsett Road 72-86, RM17 5EL Grays, England, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have used this garage now for many years ...the staff are very professional and helpful.we would highly recommend Bradley's .we have always found their service excellent

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Atelier de réparation automobile
  4. Magasin de pièces auto d'occasion
  5. Vendeur de voitures d'occasion

Écrit par l'entreprise

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Coordonnées de contact

  • Orsett Road 72-86, RM17 5EL, Grays, England, Royaume-Uni

  • 01375 375333

4,7

Excellent

TrustScore 4.5 sur 5

285 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 27 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(285)

3 471 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very informative and trustworthy

Very informative and trustworthy. They were very knowledgeable about the cars and were very kind. Kev helped us throughout the process and kept us updated on the final checks.

14 septembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to leave such a great review. It's much appreciated by the team.

Noté 5 sur 5 étoiles

Had car serviced by Brayley Mazda Grays…

Had car serviced by Brayley Mazda Grays as usual wqs very happy with service and the team

1 mars 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for sharing your positive feedback - along with your custom, it's greatly valued by the team.

Noté 5 sur 5 étoiles

Helpful knowledgeable Staff

Helpful knowledgeable Staff, willing to offer help as opposed to waiting to be approached

Very clean & tidy Customer fronted parts

Loan car was electric so a new experience for me

5 février 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your positive review - it's very much appreciated by the team.

Noté 5 sur 5 étoiles

Brayley Mazda, Grays

My customer sales rep was Kevin. This is the second time I have purchased a car from him and the fifth time I have bought from Brayley Mazda. Service, as always was top notch, (hence why I keep going back), couldn’t fault a thing. Kevin strived to get the best deal for me and I was over the moon with the final outcome.

31 janvier 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and kind comments, which we will convey to Kevin. The team appreciate your loyal custom and look forward to seeing you in future.

Noté 5 sur 5 étoiles

Used car purchase

This is an excellent dealership and many thanks to Kevin Sperrin for looking after me from the moment I arrived, he made the experience of buying a used car feel every bit as special as buying new.

The car was prepped to a very high standard and Kevin was kind enough to make sure I had enough fuel in the car to get home by running me to the local petrol station which was above and beyond any service I have had before.

Highly recommend this dealership, nothing was to much trouble and the car is lovely, thank you so much for everything you did for me.

31 janvier 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your kind comments, which will be conveyed to Kevin. The team at Thurrock care deeply about providing customer service and are motivated by such positive feedback.

Noté 4 sur 5 étoiles

Well done Brayley

Great service from the staff as usual when I had to have my car serviced.
The only reasons I didn't give 5 stars was how much the cost has risen and the clean inside and out was no where near the usual standard you normally get. It was a bit slap dash this time

15 janvier 2024
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We appreciate your comments - service cost will vary depending on the schedule but we will investigate why the courtesy wash wasn't done properly. Feel free to call in for your car cleaning the next time you're passing.

Noté 5 sur 5 étoiles

Kevin provided an amazing service when…

Kevin at Thurrock Brayley provided an amazing service when I was buying my new car! He went above and beyond to ensure we were happy! Couldn't recommend enough!

20 décembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to rate and review your experience so positively. We will convey your kind comments to Kevin, along with our own appreciation.

Noté 5 sur 5 étoiles

A straightforward experience

I went to Brayley (Grays branch) to view a used Mazda CX-30 that I'd seen on their website and ended-up test-driving & buying a different CX-30 as it had a higher spec and I preferred the colour - Mica Blue. The salesman (Kevin) was very personable, knowledgeable & helpful. He even came-in on his day off to resolve an issue. Overall, buying a used car from Brayley was very straightforward and I wouldn't hesitate to consider using them again in the future.

19 octobre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to leave such a positive review. We're very grateful for your custom and look forward to seeing you in future.

Noté 5 sur 5 étoiles

Mazda CX5 handbrake problem

Danielle, who dealt with our enquiry was helpful and explained thoroughly what was needed on our vehicle and the exact cost. The car is now working well. We had a slight problem that the front of the car had some light damage that we noticed when we got home. Your team examined the car and checked it against your scan when we brought the car in. Danielle agreed it was a problem and we are waiting an appointment for it to be rectified. I am impressed with the service we received and the no nonsense approach of your team

28 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for leaving such a positive review. Our team aim to deliver great customer service and be fair and transparent at all times, so it's great to hear when their efforts pay off.

Noté 5 sur 5 étoiles

Excellent service from friendly helpful people.

Kevin & Ian were both friendly people who were happy to spend plenty of time to ensure I understood options and deals when purchasing, and again to explain essential features of my car on delivery.

21 octobre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great review. We're honoured that you chose to purchase from us and look forward to seeing you in future.

Noté 5 sur 5 étoiles

Great staff who go the extra mile .

15 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your review. We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Noté 5 sur 5 étoiles

Great customer service from the team at Brayley Mazda Thurrock.

Great customer service from the team at Brayley Mazda Thurrock today. I got my car checked in the garage and was able to work from the show home in a comfy area with a laptop table and plug sockets. All staff made me feel welcome and were very polite. Plus the checks to my car were completed earlier than expected. Thank you.

16 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and review. We're pleased to hear that your service department experience was positive and look forward to seeing you in future.

Noté 4 sur 5 étoiles

Good customer service

I got a nice Mazda from this branch and happy with the service. I wanted to mention that I received good customer service from Kevin. Kevin was very helpful in showing me the options available based on my criteria and budget. I made up my mind on the day to get the Mazda cx30 after the test drive despite him having to stay past the closing time. He also gave good advice on after care and responded to my queries after the car was picked up as well.

5 août 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for rating us positively and for your kind review. We're pleased to hear that your experience was positive and will convey your appreciation to Kevin.

Noté 5 sur 5 étoiles

The best dealership I've ever dealt with

Very impressed with dealership and staff. Extremely welcoming, very knowledgeable and flexible with prices to help you get a deal. We dealt with Kevin who was the best car salesman I've ever dealt with. Highly recommend this dealership 10/10 from me

9 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your kind words. We are so happy to read such a great review about Brayley Mazda Thurrock and are delighted to hear how pleased you were with the service you received from Kevin and the team. Please let us know if there is anything else we can do for you; we are always more than happy to help!

Noté 5 sur 5 étoiles

One of the best car buying experience

I recently had the pleasure of purchasing a Mazda car from Brayley Mazda Thurrock. I must say that the experience was exceptional, thanks to the outstanding service provided by Kevin. Also, Ian was very supportive from the beginning, which made the entire process seamless and satisfying. If you're considering purchasing a Mazda, I highly recommend seeking out Kevin and Ian at Brayley Mazda Thurrock for a hassle-free car-buying experience.
+1 for their hot chocolate ;)

7 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for great rating and recommendation. Your custom is very much appreciated by the Thurrock team who look forward to seeing you in future.

Noté 5 sur 5 étoiles

Car MOTd Excellent seroand serviced no hassle

Car MOTd and serviced no hassle.
Car collected and delivered back excellent service.

7 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

That's fantastic to hear - thank you very much for your custom and for leaving such great feedback!

Noté 5 sur 5 étoiles

Friendly and professional

Friendly, professional staff and comfortable environment for waiting.
Sophie was particularly helpful and knowledgeable in assisting me to order correct parts.

3 novembre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your praise and kind comments about our team, we really appreciate it. Please let us know if there is anything else we can do for you; we are more than happy to help!

Noté 5 sur 5 étoiles

Excellent good old fashioned customer service.

A very satisfying experience from start to finish. The staff there are ALL very welcoming, knowledgeable and friendly.
If you are a fan of good old fashioned customer service you will leave delighted.

30 octobre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and review! The team at Thurrock genuinely care about customer service and look forward to seeing you in future.

Noté 4 sur 5 étoiles

Great customer service

Great customer service. I came with my wife to Brayley Mazda Thurrock. Kelvin Sperrim Sales Executive took the time to explain everything patiently and walked us through the whole sales process. Kelvin was knowledgeable about the sales including the whole market. He ensure that our choose of car Mazda CX5 is ready on the date he specify to pick up the car. We are super delighted with the choose of car we bought. Thank you Kelvin for excellent customer service.

19 octobre 2023
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Réponse de Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your positive rating and great review - along with your custom, it's much appreciated by the team.

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