I’m very happy with my experience with BrickHouse Security! Their GPS device has been helpful for keeping track of my vehicle and gives me peace of mind. A great investment for my rental business. Hig... Voir plus
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Lisez les avis des autres
We like the products. We came back and ordered for the rest of our fleet of trucks and trailers. Luckily when we called we got assigned to Kellie Kendall. She was so knowledegable and helpful. Wish we... Voir plus
I bought 2 different units both hardwired to use on the cars we bought our granddaughters-teen drivers and let me tell you they are the best trackers ever. It lets you know immediately if the unit is... Voir plus
I have never had a problem getting help from Customer service if I have any questions or concerns that come up, which have only been a couple times and that is not because of any fault by the equipmen... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de GPS
- aussi dans
- Services télématiques
Écrit par l'entreprise
BrickHouse Security and BrickHouse GPS are two channels of the same GPS tracking company, founded in 2005. BrickHouse Security serves consumers, families, and small businesses looking for GPS vehicle trackers, personal GPS trackers, asset trackers, and dash cameras. BrickHouse GPS serves businesses, commercial fleets, and government agencies that need fleet telematics, asset tracking, ELD compliance, and connected-vehicle software solutions. Both channels are backed by the same team of GPS experts who have been helping customers track vehicles, equipment, and assets for over 20 years. We do not lock customers into long-term contracts. Every order comes with real support from people who know the products and will help you configure alerts, geofences, and reports to fit your specific needs. Whether you need a single GPS tracker for a personal vehicle or a fleet management platform for hundreds of assets, BrickHouse has a solution. We have earned a 4.9-star rating across hundreds of reviews because we treat every customer the same way, with the kind of personalized attention that larger providers reserve only for their biggest accounts.
Coordonnées de contact
5718 W. 79th Street, 46278, Indianapolis, Etats-Unis
- 800-654-7966
- support@brickhousesecurity.com
- www.brickhousesecurity.com
4,9
Excellent
932 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Mervin understood my issue and…
Mervin understood my issue and patiently resolved it for me. His customer service skills are far above expectations!
7 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We are delighted to hear that Mervin understood your issue and resolved it patiently, providing service that exceeded your expectations.
Feedback like this is very valuable to our team, and we will make sure Mervin receives your recognition.
Trish help me understand the product…
Trish help me understand the product and provide great customer service. Overall this company provides great customer service as well as great products. Will continue to do business with BrickHouse.
7 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your kind words! We’re thrilled that Trish could provide you with excellent support and help you better understand the product.
We truly appreciate your feedback, as we always strive to deliver the best in both our GPS products and customer service. Your continued trust means a great deal to us, and we look forward to continuing to support you.
Ordered the Spark Nano 7 with the super…
Ordered the Spark Nano 7 with the super magnetic case. It said 2 day shipping and that accurate. When I got the product it was exactly as described. I had to reach out to support to find out what app to download and Czarmaine helped me in lightning speed. I’m very thankful for the quick support that offered via SMS. It wasn’t charged but it charging now. As soon as I plugged it in it immediately located itself on gps and that was verified by me downloading and logging into the app BPS:GPS TRACKING. So far so good. It has located directly at my house and seems to be charging accordingly.
5 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience with us. We're pleased to hear that everything arrived as expected and that the shipping process was accurate and timely. It's wonderful to know that Czarmaine was able to guide you quickly and make the setup easier for you. We truly appreciate your trust in us and are glad to hear that everything is off to a strong start.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Headline: Outstanding Support - Trish made it Easy
I cannot say enough good things about BrickHouse Security, specifically their support representative, Trish! I needed assistance with my device and reached out via their text message support. Trish was absolutely awesome-she was prompt, knowledgeable and resolved all my questions and issues immediately. It is so convenient to get expert help via SMS without waiting on hold. The professionalism and speed are unmatched. Thanks Trish and Brickhouse, for making this process seamless.
6 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re thrilled to hear that Trish provided prompt, knowledgeable, and seamless support while addressing your device questions.
It’s wonderful to know that our SMS support made the process more convenient for you, and we’re glad everything was resolved quickly and smoothly.
We truly appreciate your kind words and trust. We will make sure Trish sees your feedback; she will be very happy to hear it. We’re always here to help whenever you need us!
Excellent customer service
Very timely and Melvin was very knowledgeable and helpful!
4 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re pleased to know that Mervin provided prompt, knowledgeable, and helpful support. We will make sure to share your kind words with him! We are here whenever you need assistance.
I called to temporarily cancel my…
I called to temporarily cancel my subscription for the 2 devices that I have because we had some major remodeling done and Trish helped me out by letting me know that my subscription charges are for every 3 months and gave me a few free months to help me out. I am extremely grateful for her happy, helpful and friendly service!
3 mai 2026
Avis spontané
CZARMAINE This a…
CZARMAINE This a great product showed right where my vehicle was . thinking about getting another for my granddaughters car. Great customer service.i am very pleased
1 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We're glad to hear that the GPS device has been reliable for you. It's wonderful to know you had a positive experience with our customer service as well.
We appreciate your support and are honored that you're considering another device for your granddaughter's car. We look forward to serving you again!
Service has been great !!!!!
Service has been great had a small issue and they made is correct right away and for the money you really cant beat there price point on equipment or monthly service
1 mai 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re happy to hear our team was able to address the issue right away and keep things moving smoothly.
We’re also glad the value of the GPS product and service has stood out to you. We’ll continue working hard to provide reliable service and value you can count on.
I found this service to always be…
I found this service to always be reliable and the customer support is always very responsive and quick to help. Even if I have stupid questions. I would recommend them to anyone in need of this. Customer service Trish was very helpful and fixed my problem without haste
27 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your kind words and recommendation. We’re glad to hear you’ve found our service reliable and our support team responsive and helpful. We never want anyone to hesitate to ask questions, and we’re happy Trish was able to resolve your issue quickly and with care. We appreciate your trust and support!
Mervin assisted me with quick response…
Mervin assisted me with quick response and solution to my issues.
28 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re glad that Mervin was able to assist you promptly and help resolve the issue. We will definitely pass your feedback on to him, and we’re always here if you need further support.
Mervin was great help!
28 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your review! We’re glad to hear Mervin was a great help. We will certainly share your feedback with him.
My experience has been absolutely amazing
My experience has been absolutely amazing. It is very up-to-date and on the spot I like that it gives me the address of where it is printed on the map very accurate and very usable. I have no complaints at the moment.working with Trish has been a great experience!
26 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad the accuracy and real-time updates of our GPS device have been helpful and that you’re finding everything easy to use.
We’re especially happy to hear that working with Trish has been a great experience as well. We truly appreciate your support and are always here if you ever have questions or need assistance.
Reliable service and user friendly…
Reliable service and user friendly software that quickly gets you up and running right out the box.
17 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback. We’re glad to hear everything was easy to set up and worked smoothly right out of the box.
We appreciate your kind words and are happy your experience has been positive from the start. Our team is here if you ever need help or have questions.
Excellent service !!!!
I was having a hard time setting
Login info. Kelvin stayed on line with me for o er 30 mins while I worked on it. Didn't hang up till I was finished. Appreciate the time and experience he. brought to the app I was on. Could never have done it without him !!!
23 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience! We’re thrilled to hear that Kelvin provided such patient and dedicated support while helping you get your login information set up.
It means a lot to know you felt supported and never rushed throughout the process. We’ll make sure Kelvin sees your kind words. He’ll truly appreciate them. Thank you again for your trust and support!
You can always count on the technicians at Brickhouse security
I I hadn’t forgotten how to reboot and restart the Odyssey unit so I contacted Brickhouse security. Czarmaine was quick to response. Follow me through step-by-step to get my unit up and running and about a minute and a half there was no pressure or anxiety throughout this process. Brickhouse security I’ll pay my go to Four any tracking devices or GPS?
22 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience. It’s great to hear that Czarmaine was able to walk you through restarting your Odyssey unit in a way that felt easy and pressure-free. We’re especially glad you felt comfortable and supported throughout the call.
We truly appreciate your trust and are honored to be your go-to source for GPS and tracking devices.
Can’t go wrong got everything you…
Can’t go wrong got everything you looking for.
17 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for your feedback! We’re glad to hear you found everything you were looking for and that our GPS solution has been a great fit for your needs. We genuinely appreciate your support.
Happy tracker
I have not used it a lot yet but it is easy to use and has a lot of info to use,installed and activated easy enough all in all I am very satisfied with the performance.customer service is awsome also.
20 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We're pleased to hear that you found the installation and activation process easy and that the GPS device is already proving helpful and informative.
We also appreciate your positive feedback about our customer service team. Thank you once again for choosing us! We look forward to continuing to support you as you use the device more.
Great experience from start to finish
Great experience from start to finish. The team was professional, responsive, and made everything easy to understand. Installation was quick and done right the first time, and they took the time to answer all my questions without rushing. I feel much more secure knowing everything is set up properly. Customer service has been excellent as well—friendly, helpful, and reliable. Highly recommend BrickHouse Security to anyone looking for dependable service and quality products.
20 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We sincerely appreciate your feedback. It’s wonderful to hear that our team provided a professional and responsive experience, making everything easy to understand and ensuring the installation was completed correctly on the first attempt.
We are especially pleased that you felt comfortable asking questions and never felt rushed. This level of clarity and confidence is exactly what we aim for with every customer. Thank you for your trust and recommendation; we are grateful for the opportunity to assist you.
very accurate
very accurate, doesn't use 5g (which I love), and my 10 year old can stick the magnetic case right on his bike. we also live in northern minnesota where the temperature is currently 19° F and the tracker is unaffected! so far so good. does the job at a very affordable price. beats anything I'd find on Amazon that's for sure
16 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
Thank you for sharing your experience; we truly appreciate it! It’s great to hear that the GPS device is accurate and performs well even in colder conditions, and that your 10-year-old can easily use it with the magnetic case on his bike.
We’re glad to know it has been a reliable and affordable solution for you, and we will continue working to ensure it performs consistently.
Best service
Fast delivery and easy instructions. I love all the features as well.
1 avril 2026
Avis spontané
Réponse de BrickHouse Security / BrickHouse GPS
We’re pleased to hear that delivery was prompt, setup was straightforward, and that you’re enjoying all the features of your GPS device.
We truly appreciate your feedback and will continue to work hard to ensure you have a reliable experience you can count on.
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