Sara Filler gained my confidence almost immediately after my family and myself spent a few days attempting to arrange this particular getaway. Not only did she listen to my concerns she understood... Voir plus
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4,4
Excellent
41 avis
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Do Not Purchase Any Flight Tickets From this Travel Agent
I purchased tickets flight tickets from Bright travel services in November 2024 I was put on a payment plan to pay monthly a total of £1917. I completed my payment planning in April 2025 and was meant to travel on the 20th of July. However for months bride travel services told me when I completed my payment that their bank account for Barclays was under review and that I would receive my tickets before travelling on the 20th of July. It is now the 18th of July and I meant to travel with me and my family however I travel have failed to provide me with my tickets and I’ve blamed the bank for the situation and have not taken into account the cost and impact and stress that this has caused me and my family. We are now not able to travel with our children on a holiday that we had planned for months back in 2024 and have children that are now disappointed and upset and unhappy. I have family abroad that were expecting to see me I have made arrangements abroad to Stay in a hotel hire a vehicle for my travel book activities for my children whilst abroad all these arrangements have now lost all the money and I will never get this back when I booked all this well in advance bright travel have not even. Bothered to compensate me anyway I am trying to get a refund for my money up until now they tend to ignore my phone calls my emails. I am at a last call at the moment and have now got to take action further when this is had nothing to do with me I paid for my tickets in full and them as a travel agent have failed me and my family my advice to you out there is to not ever purchase any ticket from this company, they are not honest They have basically stole my money because they have not given me my refund and I don’t even know if I will get this money back in future I will learn from this to purchase my ticket direct with the airline and not go to a travel agent how do they have control over my life like this? How do they have control over my travel arrangements? Having no care no remorse whatsoever and on top of this when I’ve asked for my tickets to travel on the 20th of July they have asked me to pay an additional £2300. What does that mean? That means that they did not even book my tickets like they said they would because when checking with the airline, which is Qatar airline, they have said that the flight does not even exist. Please be careful. Do not use this company whatever you do.
2 mai 2025
Avis spontané
Réponse de Brighttravelservices
Reply from Bright Travel Services
Thank you for sharing your feedback. We are genuinely sorry to hear about the distress this situation caused you and your family, and we fully understand how disappointing and upsetting travel disruption can be, especially when plans involve children and family abroad.
We would like to clarify the situation from our business perspective. Your booking was placed on a payment plan, and as explained during the process, ticket issuance is subject to full payment clearance and airline confirmation. During this period, our business bank account was temporarily under review by our banking partner, which caused unavoidable delays in processing certain transactions. This situation was communicated to affected clients, including yourself.
Airline fares are controlled entirely by the airline and remain subject to availability and revalidation until tickets are issued. When fare validity expires or flights change, airlines may require repricing based on current market rates. Any request for additional payment reflects an airline fare difference at the time of rebooking, not an intention to withhold service.
Regarding Qatar Airways, airlines do not always disclose agency booking details directly to passengers until tickets are issued, and flight availability can change due to operational or fare class restrictions. We regret if this created confusion or concern during your independent inquiry with the airline.
We understand the financial and emotional impact this situation had, and we sincerely regret that your travel plans could not proceed as intended. Our management team continues to review such cases carefully and works toward fair resolutions in line with airline rules and regulatory requirements.
Bright Travel Services remains committed to transparent flight booking services and supporting our clients responsibly. We encourage you to continue communicating directly with our management team so this matter can be addressed properly and professionally.
Kind regards
Bright Travel Services Team
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