Brilliantmotors Avis 

3 months of hell, 8 engine breakdowns in 7 weeks on a 2020 low mileage (30k) Tuscon. Some of the repairs only lasted half a day before failing again

Returned to Brilliant Motors from the Midlands by both the RAC and AA on three seperate occasions using 4 relay trucks.
So I only had 3 weeks using the car for an odd few days here and there, the rest of the time it was in their workshop or awaiting return or collection.

I travelled there by train twuce to collect the repaired car.
Communication was dire, I had to constantly push them for action. I lost 10 days of work with all the repairs. I paid close to a main dealer price so I expectrd much better treatment and quality.

Breakdowns
1 Cam shaft bearing shattered causing engine to stop dead in the middle of a busy road
2 Limp mode engine failure caused by injector problems
3 Injector 4 replaced
4 Injector heater controler failure
5 Aircon gas empty on colletion
6 Camshaft cotter pin shredded
7 Check engine light on 3 seperate occssions from day 1
8 Strong smell of oil and diesel inside the car from day 1

I previously had a diesel Tuscon fir 8 years that did 115k miles with zero problems

The final curtain call on the day of the camshaft bearing repair, after 150 miles the car would not start and the dashbord warning lights lit up like a Christmas tree🥵

The AA took it back by relay to Brilliant for good this time. 🥳🥳🥳 RiP

I can't see how this 30,000 low miles Tuscon could have so many faults if the mileage was correct.

I should have read the reviews before taking such a risk with £17,000.00.

Luckily my finance company got a refund after 28 days of returning the car, but brilliant, they charged me £500 mileage for the 3 weeks that it did work on and off, although temporarily.

Would you risk buying from a dealer like this? Better live on the same street so they can fix it faster....

AVOID: I was quoted 1 price for a repair, brought my car down there and then the price got doubled, and they said the work would take 2 hours of labour at over £170 per hour. Before agreeing, they took £20 of the repair cost, came back 50 minutes later, and the repair was complete. When I queried the price as it didn’t take the 2-hour labour quoted, I was told we are not going to drop the price, and we took £20 off already, and the actual repair apparently should have been 4x the original quoted price without VAT. Absolute scammers, DO NOT GO THERE.

This company give plenty of promises which quickly manifest as unresolved deceptions. Please consider this a warning!

I would strongly advise others to avoid this garage when considering purchasing a vehicle.

My experience has been extremely disappointing. After purchasing a car, I later discovered serious mechanical issues that should not have been present at the point of sale, including a missing oil filter and related engine concerns. These issues were only identified when the vehicle was independently inspected during its first proper service and MOT preparation.

Despite raising the matter and providing evidence from an independent garage, the dealership has refused to take responsibility or offer a fair resolution. Communication has also been poor, with delays in responding to initial concerns and a general lack of clear, timely communication throughout.

Based on my experience, I would not recommend buying any vehicle from this garage. I would strongly encourage potential buyers to have any vehicle independently inspected before purchase, as I believe there may be issues that are not properly disclosed at the point of sale.

I am now left having to pursue legal action to resolve the matter, which has been both stressful and costly.

Avoid this garage.

Avoid at all cost. We brought a jaguar xe from this garage in Feb 2025. We had a few issues which "apparently" the garage sorted, they didnt they just switched off all the warning lights. We then took the car back with a coolant issue as the coolant kept running low, nope all good apparentlyand sent us on our way. They was happy to look at it within the 6months of buying it and was happy to fix any issue off their own back because they knew the issues were there when they sold the car to us
Jun2026 car has completely broken down and is now been in the garage for nearly 3 weeks. We have a bill of £4175 of issue that have been found wrong with the car, the issues that we had brillant motors look at which "were ok". We are currently back and forth with the warranty company to see if we can cover for all these issues. Oh and we was miss sold the warranty anyway, when you buy a car they will try and sell you the warranty cover, the main reason we took this is because we was told if for any reason the car gets written off we can claim all money back.....this is lies! The warranty we only cover up to 2k per claim, oh and they only pay £80 per hour towards the labour....we wasn't told any of this either.

This garage literally just flips cars, the bug cars, put an mot on it (done in their own on site garage) and then its up for sale.

Ive tried talking to the garage but thwy dont want to know, they dont care.

We will be taking this further as this isnt on. Literally robbing people.

Avoid this company. They lie, they bully customers and they are not genuine. Please go elsewhere. Trading standards are aware - this place needs investigating.
Car = ruined

AVOID THIS GARAGE.

This place has all the hallmarks of a bait-and-switch operation. Brought my car in for an MOT — they kept it the entire day, failed it on a questionable technicality, charged me £30, and then quoted me £1,600 to fix the supposed problem.

Something didn't sit right, so I took it straight to the main dealer. They inspected the car thoroughly, found absolutely nothing wrong with it, and passed it on its MOT — no issues, no repairs needed.

A £1,600 quote for a non-existent fault is not incompetence. That is a deliberate attempt to extract money from customers who don't know any better. Don't let them do it to you.

Always get a second opinion before agreeing to ANY repair work recommended here.

I bought a used vehicle from this dealer in January 2026.

Serious faults were present immediately on delivery, including safety-critical issues that meant the car was not roadworthy. The vehicle was supplied with a recent MOT showing no advisories, issued by the dealer’s own garage, along with an invoice for a full service and inspection also carried out by them.

I exercised my short-term right to reject the vehicle under the Consumer Rights Act 2015. Obtaining the refund involved prolonged correspondence and a lack of response until a formal Letter Before Action and escalation. The full purchase price was eventually refunded. My experience suggests buyers should be cautious, inspect vehicles thoroughly on delivery, and be prepared to assert their statutory rights if issues arise