Broker Experts Limited Avis 1 602

Aflie. Great people skills. Felt really comfortable talking to him really down to earth man and also professional. Very helpful and made it very quick and easy. If only everyone was that nice!

Very helpful and easy to talk to

Had an amazing phone call from Simon. Was very helpful and clear about all the information I needed to know. Thanks again Simon 👍🏻👍🏻👍🏻👍🏻👍🏻

Kylie was exceptionally good fast and easy to talk
With got everything done quick time. Very good at her job

Thank you so very much to Gabbie for the very friendly, proficient, professional and prompt response to my query from Broker Experts Ltd, a credit to your company. It took no more than a few minutes and you have a very happy customer at the end of the call, thank you.

Excellent customer service experience from Kylie, who went out of her way and worked overtime to work around my schedule and help get my policy renewed. Thank you 😄😄

Always happy to help and great customer care maisie is very positive with her work and gets a good price

Absolutely shocking experience,
I paid a £227 deposit for car insurance, only to receive an email after payment telling me the policy wouldn’t even go live until I confirmed details over the phone. At no point before paying was this made clear.
Because I urgently needed to get my new car home, I had no choice but to take out another insurance policy elsewhere — which, unlike this company, provided documents instantly and without hassle.
A few hours later, I spoke to Broker Experts to cancel. I explained the situation clearly, but instead of any understanding, I was told I’d be charged a £75 cancellation fee — despite the fact the policy was NEVER active and I couldn’t even use it. When I challenged this, I was told to “read the terms and conditions” — terms I only received AFTER making the payment.
To make matters worse, they didn’t just charge £75… they took £152.
This feels completely unfair and misleading. Charging customers for cancelling a service that was never even active is unacceptable. The whole process seems designed to trap you into fees once they’ve taken your money.
Avoid this company at all costs. There are far more transparent and honest insurers out there.

Good customer service by Joe. Nice and easy.

Communication was great for my renewal with an email and phone calls from Alfie.

I needed help with extending my payment date this month Tom was very understanding and helpful, the call lasted 2 minutes and I got an extra two weeks to pay. Cheers Tom

Aone prise and great experience

Bob was helpful, courteous and patient. He emailed me the policy and confirmed to us all was in order. Also added some more missing details on our policy. Other queries like increasing the annual mileage and price were not answered though.

Except service every time, Tom was very helpful and had everything sorted in minutes!!

Kyle was most helpful and made the whole renewal process very easy

The lady that quoted my insurance policy was very helpful and made my renewal an easy process

They take your money before insurance is finalised and then if it isn't finalised they charge you £75 for returning your payment. Beware.

Guy on the phone was very polite and helpful.

Mason dealt with my enquiry and helped make everything run smoothly.

Lillie was a great help made the whole process really easy, plus great on price too