Brunel Insurance for People  Avis 

Given my age and medical history, securing travel insurance is far from straightforward, particularly when needed at short notice. Rachael De'Ath provided the most efficient and effective service one could wish for and came up with an immediate solution. Brilliant service.

The communication was superb, the service was exceptional and all my questions answered quickly and accurately

Thankfully and even though was dealing with loss of my father and having to sort things regarding empty house insurance karla from the brunel team was great in explaining and a true help most grateful and would definitely recommend them I will even consider them for home insurance and contents when the renovation work is completed most helpful indeed

Patience, understanding and an appreciation of customer service, even if the customer does not understand the myriad of detail

Rachael De'Ath at Brunel Insurance was extremely helpful and very efficient in sorting out my Annual Car Insurance at a competitive rate. Definitely will use her again.

‭Disappointed with the service received particularly after reading so many positive Trustpilot reviews. We were looking for a bespoke travel insurance policy as our criteria didn’t fit the standard “off the shelf policy” - nothing considered high risk, a policy for a fit and healthy young person. We were shocked at how high the quote was (+400% higher than a standard policy) when the reason for the quote was low risk. We wanted to better understand the rationale for the high price and asked specific questions via email, which were ignored in the reply from the advisor. In order to potentially be spending so much money we needed to understand the detail to make an informed decision so asked again, the reply, in a nutshell, said go elsewhere and didn’t help at all. The service was very unfriendly with no personal circumstance consideration given, no human touch and no negotiation or alternatives offered. A case of “computer says no”, with no further discussion or help offered. The end! A real shame. ‬We took the advisor’s advice to look elsewhere and have managed to secure a policy elsewhere at a fraction of the price quoted by Brunel.

Thank you to Rachael De’ath for making the renewal process for travel insurance quick and easy (but still thorough!).

Simon Lewis found us a home insurance policy and he was amazing, incredibly helpful, and super responsive. He made the process stress free and answered all of my questions promptly. He also moved very quickly in finding us the perfect policy, which I greatly appreciated. Couldn't be more satisfied with his service.

Thank you Simon at Brunel for getting us a very good deal on our building insurance and being so unbelievably helpful and with great speed ! You met a crucial deadline on a new policy and found exactly what we needed .
Thank you again

Simon was helpful and clear.

Very helpful and friendly staff member

I was struggling to find a particular type of travel insurance and was put in touch with Brunel. My contact was Sarah and she was so helpful! Very friendly whilst very professional, Sarah took the time to understand what I needed and then found the best and most appropriate insurance cover. It’s a relief knowing that we now have full cover for our trip later in the year. Thanks so much Sarah and Brunel!

Wynne was most helpful in arranging a complex travel coverage for my partner and my self.

Wynne was really helpful and took time to go through what I required and explained the options with me, also called to check to see if I had received the emails.

Great service.

Wynne Grant was cheerful, helpful, and found an insurance that suited my volunteer trip to India.

Wynne was extremely helpful in exploring options for travel insurance with various providers, and finding the best quotations for my specific needs. She was also very pleasant and positive. Brunel Insurance provided an excellent specialist service and I would highly recommend them.

A brilliant service provided by Wynne, who was most helpful, professional, knowledgeable and courteous.
Highly recommended and could not have been bettered.

Rachael dealt with all my question promptly and fully. I was very happy with the service I received from Brunel.

As Expats now living in Australia, we insured with Brunel and Simon helped us navigate some difficult matters with the insurance company culminating in a satisfactory resolution
Thanks