BST Hyde Park Avis 

Having experienced several events organised and sponsored by AMEX, it was so disappointing and frustrating that BST Hyde Park was such a terrible disappointment. We had the VIP Hydeaway tickets. The event was overcrowded, the area with all the facilities was so far away from the main stage you couldn’t even hear the acts and there was little or no organisation of the crowds to create any walkway to even get in and out. Would not recommend.

American express' yearly cash-in.
That's what it should be called.
Easy smooth entry, although we had no bags and went to gate A as per noted on ticket to be sent to a different gate even though there were zero queues.
Once we got in there was plenty of proper toilets to our right hand side which set our expectations high.
However 10 steps in and they were soon crushed and the whole experience became really underwhelming.
The "VIP" experience was very much VIPoo.
Over croweded, felt like pigs in pens, if you were in the first 50 people you were not getting a seat or lounger or even a beanbag. Oversold or too many different sections in the same VIP area.
We had " THE ALL VIP TERRACE – ACCOR LIVE LIMITLESS" but again the area seemed crowded and very limited. Disappointing as wed been sold this idea of exclusivity and an experience. The experience was i did 30k steps looking for a seat i never found and had to eat my pizza folded with one hand like some sort of balancing act after paying in excess of £250 a ticket. Utter shambles let down and definaltey just a cashing in experience for american express.

For anyone wondering about prices once your inside;
£11 for a spirit and mixer, £7 a pint and £115 for a bottle of moet.
£15 for any sort of meal £5 for any sort of side and £2.50 for a soft drink.

Food was awful and over priced. I got chicken wrap and there was hardly no chicken at all. £12 . Huge queues for the bars. I gave up. Venue needs a bigger stage. You can even see the artists playing. Had to look at screen. The amount of rubbish . I can’t believe your told online not to bring blanket or umbrellas but everyone around had them.
I have a very bad back so I need to sit once awhile. Nearing the end of show I was i was in pain and sat on the Vodafone charging area. This young guy who works there told me to get off the seating area. Was rude and telling me to get off the seat. I told him I needed to sit for a few mins as my back was in pain. He was really horrible to me. He did point out an area that had chairs at the exit. Just the way he was speaking to me as he was all powerful and could speak to me that way.
It doesn’t hurt to be polite and kind.
Anyways my experience was not great. Never go there again. Over rated and over price for food and drink. Very greedy companies.
Could have watched it on TV if it was shown.
Artists were fantastic.

I don't use apps and was annoyed to find the only way to access my tickets was with a phone app. No way to download and print. It's a cashless site, and I prefer cash, so I was also annoyed to discover that I had no option - at an event lasting over eight hours - but to buy food and drink there and pay by card. No food or drinks could be brought in except a small unopened bottle of water making it an expensive day. Finally the queues for the ladies toilets were totally unacceptable. The toilets were clean and well maintained with good handwashing facilities, fair enough, but I'm old and I don't expect to have to join a queue which I estimate was over 100m long at some points, to use a toilet. BST will do without my ticket money at future events.

I arrived at 1500 and was in the Diamond View/Summer Garden for 3 hours. Various seating was available with small queues at the bars, food outlets and toilets - so a very good experience for me. I ended up casually walking to 6 rows from the front of stage 1hour before the concert started so I got an unexpected great view of the concert. I read all of the Pink reviews so I was prepared for the worst..but I personally had a great time and for me it was worth the VIP tickets for Guns n Roses.

Easy entry - odd siting of main stage, tv screen partially obscured by tree. Too much of area seemed to be given over to corporate stands at the expense of stage siting. Signage poor and siting of rubbish bins well away from bars seemed to guarantee loads of rubbish dumped all over the place. Rubbish pickers did appear but didn’t make much difference.

No mobile drink sellers so huge queues at bars.

Toilet facilities were very poor - haven’t seen communal sinks (no hand wash) any where for years. As you walked to the cubicles a long line of men were urinating into the trees at the side of the urinal queue. No management of the cubicle queue which could been improved quite easily. Clearly bargain basement toilet hire.

Overall we had a good time - didn’t feel too crowded but then we didn’t try to push to the front for a stage view.

Easy exit but no idea what the chap on the megaphone was saying - completely inaudible!

Doesn’t go home when you have looked at your tickets, need to exit and go back in, no support for two e mails (tickets transferred in linked to two purchase routes). No info on running order , support artists etc . Quite shocking really unless you were using in 2003 not 2023!

I recently attended an event at BST Hyde Park and was profoundly disturbed by the poor organisation and aggressive behaviour exhibited by the security staff. The entire experience was marred by the lack of clear communication, hostile environment, and the unprofessional conduct of the security personnel.

Firstly, the bag policy was not adequately communicated prior to the event, leading to confusion and frustration at the entrance. Instead of handling the situation in a calm and professional manner, the security staff behaved aggressively towards attendees, creating an unwelcome atmosphere from the outset. This lack of professionalism and customer care was disappointing and set a negative tone for the event.

We paid for our tickets with the expectation of a secure and enjoyable environment. Instead, we were confronted with an unnecessary level of hostility from those whose job it is to ensure our safety.

The experience took a turn for the worse when, after the event exit 19-20, a security officer, identified as the manager by his t-shirt, physically assaulted a man in full view of everyone.

This aggressive behaviour by someone in a position of authority was shocking and distressing. It raises serious concerns about the safety protocols and professionalism of the security team at BST Hyde Park for the guests. The dismissal and rudeness from the security staff suggest a systemic issue with the way security personnel are trained and managed at the venue.

I believe all attendees deserve a safe, respectful, and enjoyable experience, which was certainly not delivered in this instance.

I cannot in good conscience recommend BST Hyde Park to anyone after this deeply regrettable experience. They seriously need to reconsider their customer service approach and how they train their security staff. I hope they rectify these issues so future attendees don't have to experience the same distress and discomfort.

The security at the entrance inconsistently applied the rules regarding size of bags allowed. I was made to dispose of my empty backpack only to find in the venue people with much bigger backpacks allowed. It left a very bitter taste in my mouth and spoiled a day I was looking forward to. The rules were included in the app but despite numerous emails, none mentioned these rules.

Just got back from seeing guns and roses who were absolutely brilliant but the venue was let down by the screens having a time delay on the sound so it looks as though the bands were miming and the food prices are an absolute rip off £20 for an uncooked burger and chips and a can of coke and the queues for the toilets were just to long to the stage that blokes were peeing on the railings

Tickets: Bought them online and loaded them into the BST app download from app store. Followed instructions and had no issues. We had Gold Circle and Hydeaway access.

App: Got plenty of messages in leadup to gig telling me to load the tickets and refresh them. Tickets have a QR code that changes every 60 seconds to prevent screen sharing. There are options to transfer tickets to your friends (in case you bought a number but have friends arriving at different times) and to sell tickets, but I did not use these functions.

Getting There: Arrived by tube and walked to Hyde Park. Well sign-posted to entrance. Arrived about 3pm and there was no queue for the VIP entrance. Tickes scanned and wristband on. Was waved through security in less than 30s.

Hydeaway: Used this area twice, once on arrival for a drink/loo/sitdown and once before main support for food/sitdown/loo. Zero queues for toilets and bar. Plenty of seating.

Food: Paid a very reasonable £10 for a nice Katsu chicken sushi burrito. Was not drinking much, cant remember drink prices but not too bad.

VIP Toilets: Clean (cleaner was literally mopping them) and no queue.

Gold circle: wristbands were being carefully checked twice on entrance. Uncrowded when we went in halfway through main support where we stayed until end of show. We ended up about 10-15 people back, with an excellent view. However, we are tall (6ft3) which really helps, when lowering (crouching) down to average crowed height view was not so good, but a not the fault of BST! Apologies to those behind me.

Staging: Great massive wrap around screen with graphics and the live acts, as you would expect. Giant oak tree did not get in way of view for me, but seems unnecessary.

Sound: Great, crystal clear

Leaving: show finished at 10:20pm and the exit was crowded but well managed we walked to paddington and got on a very busy train at about 11:20 (would give the railway 1* for the way they had cancelled trains and poor announcements )

Merch: good selection, £40 t-shirts. Picked up a bonus £10 knock-off for cash outside after show. Queue for merch was long at some stands. Do not wait until after the show!

Final comment: Guns and Roses were great, with a 3 hour show. The atmosphere in the gold circle was very tame, few people dancing and rocking out, lots of NPCs, I guess I expected more bouncing. The gold circle is, however definitely worth the price as it was huge. The front of General admission was way back from the stage. I know it is expensive, but gold circle tickets are essential if you want to actually see the act rather than the screens.

Bought tickets for GunsNRoses. My credit card was charged but the tickets were never sent. Customer service is non-existent, no number to call and have spent 2 hours today in a queue for live chat never goes down. Appalling.

I paid for gold circle I am disabled it was a patch of uneven grass with no view of the stage. Could not get any drinks or food my friend had to push me miles in wheelchair as there was no designated drop off point or pick up no places in the blue badge car park as sold out months before we bought our tickets. Couldn’t see the stage at all. Had to try and make our way out through the rubbish and detritus.

Have to agree with many of these comments. Pink was stunning - however the venue overcrowded and poor provision for the number of tix sold. Loos substandard (no loo roll on either occasion) and urinals that made me feel like an animal (I walked straight through). Queues for greasy fairground food were depressing and same goes for the drinks queues. Focus was on profit over customer experience. Greedy

Paid for Gold circle, but entrance area was so wide and wristband checking minimal, so area was rammed full.
2 water points vs 7 last year? plus 4 'water bars' whatever they are - queues for all were well over 30 mins so never got to find out. Hottest days of the year this is unacceptable. App/map was useless on the day as wouldn't load. Not letting people in with water is ridiculous and unsafe.
Why build a fake tree obscuring half of one of the two large screens beside the stage? There weren't enough screens as it was.
Not a comfortable or enjoyable experience, althogh P!nk and Gwen were great. See them in a different venue though.

We paid for Diamond Circle Ultimate bar tickets based on the viewing area that we saw at last years event, where we had Gold Circle Ultimate.

This year the Diamond Circle was less prestigious, over crowded with poor stage views unless you were down the front. Not what you would expect for a top package with a prime position.

We were disappointed with how the Diamond circle was half the size and provided restricted views of the stage, we couldn’t see the performers unless we watched the big screen....front row tickets to watch a screen!!!

We feel short changed and we will not be returning again after the money we spent on this overpriced experience.

most toilets closed.
Golden circle completely oversold and security abysmal.
massive queues for everything and some comedy prices.
Much worse that last eyars events

Went to see Pink on Sunday 25th June. She was brilliant as usual but the VIP tickets were an absolute waste of money. The VIP terrace was an absolute joke,so overcrowd. I think greed has ruined a great venue. The VIP area was so overcrowded, to a point of being dangerous on the terrace.

This was my 3rd event to attend and definitely most crowded one. Hard to see anything.
Also the queue for water was unacceptable. Need more water stations instead of silly “top up” stations!!!! Or if your going to let people dye of thirst at least allow people in with more water.

I just attended Pink and while the concert was excellent, the logistics at the park were bad. I have seen festivals done well (Coachella), but not at BST. The restrooms were at opposite sides of the venue and the lines were horrific. As a Gold ticket holder, I had to leave the area to use the toilet and the line was easily 200 people long. My husband said women were squatting over the men‘s urinals and I saw 3 people peeing by a tree. There should be more toilets spread out across the park and inside the Gold circle area. The food stand lines also commingled with the toilet line making the whole experience an absolute zoo.