Buckles Law Avis 

Was recommended to Buckles by Nat West.
From start to finish the service was excellent. Jesselyn was so helpful in explaining the process. When it came to the video call Molly was so good at making us at ease and giving us the various options to achieve what we wanted from our wills.
We cannot thank Buckles enough for making what can be a very difficult task for lay people so easy.

We were given Lawful information on how to proceed selling our home and buying a new one with the help of our Son.
Unfortunately things have changed and we are no longer proceeding.

All my dealings with Lola Pacheco and her team regarding mine and my sons Spanish citizenship applications were efficient, timely and professional. Questions were answered quickly and Lola was always on hand to advise and reassure throughout the process. Cannot recommend highly enough.

I’m delighted with Buckles Law’s excellent service.Jaimie Catton, Paralegal, made a stressful time so much easier with her professional, friendly and kind attention and help.

Chris Grimoldi has been unfailingly helpful in dealing with probate and related issues. He explains well and has kept me fully informed throughout the complicated processes relating to my late wife's estate ever since late March 2024 till our most recent meeting in February 2026.

Great communication at all stages of the process from Buckles. An understanding of the not so straight forward property transaction, which was eventually brought to a successful conclusion.

Initial contact with the CEO received a very prompt reply, thereafter it went downhill. All emails took days to elicit a response and could not be considered in any way to be pro-active.
Their invoice landed in my inbox on Tuesday 3rd March which I paid inside half an hour and, at the same time, I sent one final question for an essential piece of information needed to finalise the work undertaken - Today is Monday 9th and they haven't even acknowledged that email yet..
Really poor and not what I have experienced previously with them.

From the outset the meetings with the solicitor were focused ,well managed and helpful . There were opportunities to ask questions , to have legal matters explained in everyday language and I was treated with respect and kindness.

Excellent service, and very professional .Took all the stress away from me.
Thankyou.

Responsiveness and Practical Legal Advice, at a fair cost.

Handled our Land Registry request very efficiently, explaing the steps required and when we might expect final response.

Paid all money that the wanted over £5000+ and they messed up and failed to provided ANY written advice. Rebecca Cockerham and Laurence Howland are useless!!! They are in a complete muddle and then claimed that somebody else worked on the account that was not charged for in their accounts. Taken them to the SRA for "Financial Irregularities". Do NOT USE! Perils ahead!

Sally was very, very efficient and always kept us abreast of developments. She was very pleasant to deal with indeed. I think it was quite expensive though, although I have no similar prior experience so have little against which I can compare. Standard fees, I suppose.

You dealt with my requirements well and got the job done, the only thing I would like to ask is for an invoice please. I am missing that follow up paperwork which I have requested

Poor attention to detail - spelling mistakes in documents.
Poor communication - slow to provide updates.

My wife and I decided on the advice of MM Wealth to consult Buckles for our end of life decisions, on the grounds that we would have access to a solicitor nearer at hand that our previous one. The personal one-on-one element seemed to us critical.

We were delighted by our initial contact with Charlotte Pollard who was everything we had hoped for. With her we drafted our Wills and LPAs and went away very content.

Our next contact was also with her but this time she seemed distracted and hardly aware of who we were. It was unsettling.

Our next contact was to have been with her but we were were shunted off to someone in the north of England on a telephone and email contact and told that Charlotte had moved on. Aleksandra Cerula was very good at her job and we had good dealings with her, but for elderly (old) people like us emails are not a comfortable means of making major decisions and was certainly not what we signed up when we decided to come to Buckles. We felt that the whole subject of LPAs had not been properly explained to us - which especially tricky when you have two families united after divorce.

Our next contact was to come in to the office and sign documents. On this occasion there were staff shortages and we were left in the hands of an intern. She was obviously highly intelligent, but in no way familiar with the difficulties experienced by old people confronted with lots of legal explanations. She was helped part of the time by a solicitor whose name we never learnt who was commuting between us and another client. She spoke very quickly using legal jargon that we could not keep up with. We went away bruised and battered and not at all sure of what we had signed.

In the event when we received copies of the LPAs three of the four were clearly not adequate to our needs. I have revised them and sent them back to Aleksandra to be redrafted and re-registered. No doubt this will be at unanticipated extra cost. It has caused my family a great deal of soul searching and discomfort.

None of this would have happened if there had been continuity of solicitor, which is what we were looking for in the first place - someone with the personal touch.

We accept that some of this very bad outcome would inevitably be result of our inattention to detail produced by our great age and declining powers. But care for detail is what I have always expected of the legal profession. We feel we have been treated badly. It is not the fault of any of the individual involved. It is the result of a company which too large to maintain an adequate personal touch for its clients.

Robert Lloyd (CBE)

Anna provided swift and concise advice, expressing it in an easily accessible format for us to fully understand. The subsequent probate service she provided was efficiently delivered. We found Anna very approachable and keen to help.

I contacted Buckles Law to update my UK Will as I currently live in Thailand. The process was relatively straightforward and the paralegal was very helpful and informed.
Two minor issues I suggest be considered when managing UK matters from overseas: i) VAT may not be applicable. Buckles kindly notified me of this. ii) Careful choice of courier/postage since Royal Mail is not always tracked once in Thailand. DHL whilst more expensive, provided tracking updates to the point of delivery.

Thank you to Buckles Law for their kind assistance.
Nigel Cooke

From the onset Lynn from Buckles listened to what I needed and gave me appropriate advice all the way through. Important letters were sent to me for confirmation prior to be sent out and any adjustments were made with support and guidance. Madiyah was also very helpful in the final stages so thank you to both of you for your professionalism and support. Regards Andy

Very professional and at a very competitive price