Butler & Stag Avis 

235
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Milo and Bradley at B&S were patient, helpful and communicated well from start to finish when selling my elderly mum’s house in Chingford. They oversaw viewings and guided her through the whole proc... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Rented a falt with them in central London. Horrible experience - agent was slow to respond to all queries and at the end of the tenancy tried to scam us to pay for cleaning even though we had alr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We are very grateful to Helga and Oliver for helping us purchase our first flat. We've spoken to many other estate agents along the way and we don't think anyone else lives up to their customer servi... Voir plus

Noté 5 sur 5 étoiles

EXCELLENT. Day one, Daniel listening to my demands, Daniel very persuasive with his explanations & helping reach the right decisions for my approval Re: pricing & strategy Day three. On the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence immobilière

Écrit par l'entreprise

Butler & Stag is an independently owned and run estate agency specialising in residential Sales, Lettings, Property Management and Land & New Homes. Our five star customer service has seen us win multiple awards for excellence from British Property Awards and Estate Agency Masters. Our three branches have all been voted within the top 0.5% of the UK Best Estate Agency Guide.


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4,4

Excellent

TrustScore 4.5 sur 5

235 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(235)

11 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great people. Great Company

I have found Amanda and Chris to be most professional, with the highest level of competence and a thoroughness that really helps when Buying and Selling a house. A Great company, with great people. 5 Star

15 septembre 2021
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Réponse de Butler & Stag

Dear Tony,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Hi great service great team many thanks…

Hi great service great team many thanks to Robert & Amanda.
Kind regards
Jim Redfern

13 septembre 2021
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Réponse de Butler & Stag

Dear Jim,

Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.

Good luck in your new home, please do let us know should you require further assistance in the future.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Many thanks for all your hard work

All the staff in Butler and Stag especially Amanda and Robert who have walked extra miles to facilitate the sale of our property. Their highly efficient and motivated approach and advice are what we need to get through unexpected barriers. Our grateful thanks to their expertise and professional approach.

2 septembre 2021
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Réponse de Butler & Stag

Dear Leo,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Efficient and enthusiastic

Efficient and enthusiastic
All staff I dealt with were easy to contact, happy to help and knew their stuff

1 septembre 2021
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Réponse de Butler & Stag

Dear Madee,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Amazing Team

I’d highly recommend Butler and Stag especially Milo (Sales Manager Chingford) and Amanda (wonderful sales progressor). We’d had a very difficult few months with another agent. Butler and Stag came in and dealt with everything In a very short space of time. Very professional, down to earth and kind team.

25 août 2021
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Réponse de Butler & Stag

Dear Eve,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

This is probably the easiest review to…

This is probably the easiest review to do. .if you are selling a house go with them! Don't even consider anyone else? Milo was so supportive through the process. .but Amanda absolutely is an asset to the process! She dealt with any difficult dramas, while I could get on with planning my move! she worked above and beyond for me, and my buyer, and I'm sure he will be giving a 5 star review too. .thank you so much Butler&Stag

16 août 2021
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Réponse de Butler & Stag

Dear Rachel,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

I was extremely impressed with their service

I was impressed with the service I received when buying a flat via Butler & Stag. Despite a long process due to delays with solicitors, Rob Burgees and Amanda Schiavi were extremely patient and helpful throughout. Their communication with myself, the seller and both solicitors was excellent which truly helped drive the sale through. I would highly recommend using Butler & Stag.

11 août 2021
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Réponse de Butler & Stag

Dear Zoe,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Amazing

I have appointed Butler & Stag at the Bow office for the sale of my property and I have to say this has been the best choice.
After a number of setbacks from other agencies I searched online for the best reviews and this agency came out as highly recommended and this could not be more accurate.
From the beginning my sale negotiator Rob Burgess has been an absolute diamond: calm, professional, patient, and with a wealth of knowledge of the market and the area which I believe is unsurpassed. Throughout the whole process he kept me up-to-date in a timely manner, I never had to chase him for a response and most of the time all questions and enquiries were dealt with before I could even ask them. Although there have been a few hurdles to overcome (nothing to do with the agency) he always kept a calm and professional attitude, he knew what to do and how to take things further. From the first week of the property on the market he organised a substantial number of viewings, feedback and updates were given promptly so I always knew where I was. His "can do" and "will do" attitude combined with a realistic and honest valuation of the property has lead to a successful transaction.
During the last few weeks I also dealt with Amanda Schiavi, the Company Sales Progressor and again I was absolutely satisfied with the service and professionalism shown, she went out of her way to keep everything in order, and keep the momentum going. A+++ for communication, A+++ for professionalism. I could not have made a better choice. I highly recommend Butler & Stag if you ever want to sell your property. Thanks Rob and Amanda for looking after me during the last few weeks. I wish you all the best in life and of course keep up the excellent work you're doing. Thank you thank you thank you! 🔝

3 août 2021
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Réponse de Butler & Stag

Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.

Good luck in your new home, please do let us know should you require further assistance in the future.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Highly recommended

We would highly recommend Butler and Stag. We were very impressed by Milo O’Neill’s professionalism and appraisal of our property at our first meeting with him. He gave us confidence that the team would work hard to find the right buyer. He maintained regular contact with us throughout the process giving us honest feedback and advice. This was an emotional sale for us and Milo was always very sensitive to that which we really appreciated. Thank you too to Bradley Gale and also to Amanda Schiavi. She is an excellent sales progressor and worked really hard to keep the momentum going and was very tenacious in chasing outstanding issues with the solicitors. It felt like a real team effort and made a difficult process easier for us. Thanks again to everyone, we wish the company continued success.

30 juillet 2021
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Réponse de Butler & Stag

Dear Annette and June,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

I recently bought a house through…

I recently bought a house through Butler and Stag. Milo was fantastic, I had viewed a house previously and he remembered my criteria and called me when a suitable house came onto the market. Bradley showed me around and really helped when we had a slight hiccup prior to exchange. And finally Amanda who seemed to be on call 24/7 to answer any questions. On the day I picked up my keys they gave me a bottle of prosecco which was thoroughly enjoyed. Thank you all.

26 juillet 2021
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Réponse de Butler & Stag

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

We recently moved (bought and sold)…

We recently moved (bought and sold) with Butler and Stag. I have to say they were excellent through the whole process. Milo was on hand to answer my questions and explain everything clearly and honestly. It was a big move for us emotionally and the agents made it an easier process. Agents get a bad rap but these guys don't live up to the stereotype. I'd definitely recommend to anyone. We're very happy in our new home although we miss the old one very much. Thanks Milo, hope you have continued success.

8 juillet 2021
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Réponse de Butler & Stag

Dear Teena,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Good quality properties (homes) and great service from the Bow team.

I was getting really despondent trying to find:

a) a decent (let alone nice) place to live
b) that was affordable or even reasonably priced
c) good area
d) would take pets
e) outside space

All during lockdown. Was considering moving right out of the area, despite living here for 20 years.

The Bow team of Butler & Stag came in at the last hour, with 5 days to spare and came up with a lovely flat that suited all the above needs. They were efficient, helpful, and continue to be so as agents. Millie and Melisha have been great, and I have to say I really love the quality/standard of the properties on their listings.

I am eternally grateful that I moved into this property after a particularly gruelling couple of years, and to the Butler & Stag Bow team.

18 juin 2021
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Réponse de Butler & Stag

Dear Laura,

Thank you for your kind review. So pleased that the team were on hand to assist.

Kind Regards,
BUTLER & STAG

Noté 4 sur 5 étoiles

House sale during Coronavirus

During a very strange time for selling a house the team at Butler & Stag were helpful. Although getting people through the door initially proved a bit tricky, once we had our buyer Chris and the team did a great job of keeping us informed and made the process very straightforward. Thanks!

15 juin 2021
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Réponse de Butler & Stag

Dear Simon,

Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance.

Wishing you the best of luck in your new home. .

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

A great team of professional proactive experts

A great team of proactive experts! I was kept in the loop from beginning to end as a result of their defined procedures in place at each stage of the selling process. Special recognition goes to Ted Rayment for introducing us to Butler & Stag and to Amanda Schiavi their Sales Progressor for ensuring a professional, speedy process once sale agreed. Kudos also to Bradley and Chris.

7 juin 2021
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Réponse de Butler & Stag

Dear Maura,

Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.
Good luck in your new home, please do let us know should you require further assistance in the future.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

We would like to thank ...Danielle…

We would like to thank ...Danielle ,Bradley ,Milo and Amanda for their professional help and advice throughout the sale and purchase of our properties. Although matters got a little tense towards completion , we were able to overcome these obstacles , with the help of the guys mentioned above .....we found this estate agents to be very competitive and front runners in the property market , but most importantly throughout the process remained attentive to their clients . Many many thanks to you all ...Cathy and Richard mccarthy

6 juin 2021
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Réponse de Butler & Stag

Dear Cathy,

Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.
Good luck in your new home, please do let us know should you require further assistance in the future.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Great team with results.

Great professional service throughout the marketing and final sale, close co ordination and feedback on all viewings. Special thanks to Chris, Milo, Ted, Daniel and Amanda excellent team.

17 mai 2021
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Réponse de Butler & Stag

Dear Colin,
Many thanks for reviewing our service. Congratulations on the sale, so pleased we could be of assistance.
Looking forward to our continued work together.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

BORN & LIVED MOST OF OUR LIVES IN CHINGFORD…

Having lived in Chingford (in the same house) for longer than we wish to mention and having brought our children up here, it was quite a wrench to remove ourselves from the house and also Chingford itself. Chingford is a great place to live - schools, forest, transport connections but.... age forced our decision to downsize. We were scared at the prospect of the whole moving process but we had no need to worry -
Milo and Amanda virtually held our hands through the "trauma" smoothing our path and being there for us whenever we had the collywobbles! Bless you, Milo and Amanda, pleased to report that we are very happy with our "new" property - even though we miss Chingford just a little.

4 mai 2021
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Réponse de Butler & Stag

Dear Mrs Woods,
Thank you for your kind review.
Chingford is a fantastic town steeped in history, we can see why you were sad to leave, you also left behind a great house which we are sure the new buyers will take care of and build more memories in.
Wishing you and your husband lots of happiness in your new home. Thanking you once again for picking us to help you sell.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Fantastic Service

Butler and Stag are an extremely professional and knowledgeable team. They were fantastic from start to finish in selling our property and I wouldn't hesitate to recommend them. Extra thanks goes to Chris who went the extra mile for us and gave customer service that was faultless.

24 mars 2021
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Réponse de Butler & Stag

Dear James,
Thank you for your kind review, you were a pleasure to work with and we are delighted to be able to help you move.
Good luck in your new home, please do let us know should you require further assistance in the future.

Best Regards,
BUTLER & STAG

Noté 5 sur 5 étoiles

Chris and Dan were excellent in the…

Chris and Dan were excellent in the sale of our property they kept us informed all the time and were very helpful all the way through I would definitely recommend them and would definitely use them again
Thanks guys

1 mars 2021
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Réponse de Butler & Stag

Dear Lynn,
Thank you for taking the time to review our service. We are delighted to have achieved 5 stars, thanks again for trusting us with your sale.
Congratulations once again.

Best Regards,
BUTLER & STAG

Noté 1 sur 5 étoiles

I had a bad experience with them

I had a bad experience with them. From my point of view they are not checking the landlords and their properties.

2 février 2021
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Réponse de Butler & Stag

Dear Alexandra,

Thank you for your review.

I have read through the notes logged on our system and have also spoken to the London lettings team who were your point of contact..

The property was let to yourself and family during the first lockdown last year. You agreed to take the property as seen as it suited all of your requirements.

We acted as Let Only agents meaning that the Landlord wanted to act as the property manager. The Landlord is a professional landlord and we have copies of all compliances on record as is our duty and you were given the same within the move in pack.

I understand that shortly after you occupied the property your circumstances changed and you claimed that you could no longer afford the rent. We explained that any changes to the tenancy were at the landlords discretion and you should approach the Landlord as we were not the managing agents.

Since speaking to the landlord, I understand that in the months that followed you then tried to contest the safety of the property with a variety of concerns with in the hope of quitting the tenancy. All of which were unfounded.

I therefore feel your review in unfairly directed at us, you were happy with the property during our dealings and this only changed in line with your circumstances.

Hopefully the above clarifies our position and resolves the matter. If you have any further queries, please do contact myself -neil.leahy@butlerandstag.com

Kind Regards,
Neil Leahy
Director
BUTLER & STAG




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