Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the... Voir plus
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Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something abou... Voir plus
L'entreprise a répondu
Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or tw... Voir plus
L'entreprise a répondu
In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
Coordonnées de contact
4,1
Bien
13 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Nightmare Order and NO CUSTOMER SERVICE
Ordered 75" Samsung The Frame and after the first one shipped was destroyed in transit, received the replacement. Checked it upon arrival and it turns on and looks good. Installed on the wall in our renovated house and it starts off working well but gets into a power cycling on and off making the television unusable. Call Samsung and Buydig where they both blame each other for various issues; Buydig claiming Samsung needs to repair the TV and Samsung telling be that the TV is not under warranty. This process started 11/12/2020 and is still unresolved 3/17/2021. Both companies have failed miserably in their responses and I consider this purchase a total loss at this point after spending 15 hours total time on the telephone trying to get a resolution. Buydig has promised they had contacted Samsung to make things right which was a total lie. Have plenty of emails and recorded phone calls to back up. DO NOT BUY FROM BUYDIG.
18 mars 2021
Avis spontané
Ordered a USB flash drive drive
Ordered a USB flash drive drive, it seemed to be much slower than a USB 3.0 drive should be. Called in to customer support and Nancy got everything taken care of.
11 février 2021
Avis spontané
Réponse de Buydig
Hello Tim,
Thank you for taking the time to leave a review, and we're glad to hear that Nancy was able to assist you with your USB flash drive issue. Our customer support team is dedicated to providing solutions and ensuring our customers are satisfied with their purchases. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your business and hope you enjoy your products.
Had an unexpected return because the…
Had an unexpected return because the equipment would not fit in the apprpriate spot.
Luis from Customer Service was VERY accommodating in my return.
Very satisfied!!
28 janvier 2021
Avis spontané
Réponse de Buydig
Hello Al,
Thank you for sharing your experience with us. We're delighted to hear that Luis from our Customer Service team was able to assist you with your return in a satisfactory manner. Our aim is to provide excellent service and support to our customers. If you ever have more questions or need assistance in the future, please feel free to reach out. We appreciate your business and look forward to serving you again.
Great customer service and care. I ordered on a Monday and my item was…
I ordered on a Monday and my item was scheduled to arrive the following Monday, I emailed and asked if I could expedite shipping somehow as I needed the item by Saturday to fulfill a previous obligation. The told me they would try their best. Awhile later I received a tracking update stating the delivery was estimated to arrive 2 days earlier than quoted prior. And it did! Got it delivered in time for the gig with hours to spare! I don’t know how they did it but they came through in a big way! The item is perfect and shipped beautifully packed. Class A outfit. I recommend purchasing from buy dig for sure!
23 janvier 2021
Avis spontané
Réponse de Buydig
Hello John,
Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled to hear that our team was able to expedite your delivery, ensuring you received your item in time for your important commitment. At BuyDig, we are committed to providing excellent service and ensuring our customers' satisfaction. If you have any more needs in the future or any questions, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!
Stellar Customer Service
I had a few questions about a product and was lucky enough to speak with Luis. He was personable and knowledgeable. The truly exceptional ability of this man is his ability to show empathy with/for the caller.
Kudos to him and I believe that any company would be lucky to have him as an employee!
21 janvier 2021
Avis spontané
Réponse de Buydig
Hello,
Thank you so much for your wonderful review! We're delighted to hear that Luis provided you with excellent customer service, addressing your questions and demonstrating empathy. We value employees like Luis who go above and beyond to assist our customers. We appreciate your kind words, and if you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your feedback means a lot to us!
Great price and product
Great price and product. Excellent customer service (Josh) and responsiveness to questions.
20 janvier 2021
Avis spontané
Réponse de Buydig
Hello Jose,
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great shopping experience with us, and that Josh provided you with excellent customer service and quick responses to your questions. If you ever need assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again!
They're legit and a quick delivery
So I got screwed by Best Buy.(long story) Was supposed to get this TV from them and they cancelled. I found BuyDig from ebay as I was just looking around to see if there was some around the price I was going to pay with Best buy. Never heard of them, so I Google them to see if they were legit. Saw a handful of comments saying they were legit and had good reviews. Well, here's another one. I got the TV for roughly the same price as I was getting at Best buy, but this time I actually got the TV. And I got it earlier than they said which was fantastic. For my first purchase, this was a great experience. I will definitely go through them again
4 décembre 2020
Avis spontané
Réponse de Buydig
Hello Joe,
We're delighted to hear about your positive experience with us! It's always great to know that we could provide you with the TV you were looking for and even earlier than expected. Thank you for choosing BuyDig, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Enjoy your new TV!
Bought Flash Drive
Bought Flash Drive, did not work. Their support team was very responsive and refunded my full money.
28 novembre 2020
Avis spontané
Réponse de Buydig
Hello Shim,
We're sorry to hear that the flash drive didn't work out for you, but we're glad our support team was able to assist you promptly and provide a full refund. If you ever decide to shop with us again or have any questions in the future, please feel free to reach out. Your satisfaction is important to us, and we're here to help with any of your needs. Thank you for considering BuyDig.
Customer service provided friendly help
I purchased a record player at a discounted price because it was open box. When it arrived, I saw that the needle had not been properly packed, and it was bent. I notified customer service and received a very friendly reply. They were unable to provide a new needle, so they gave me a rebate to cover the cost. Customer service was very prompt and friendly throughout.
22 novembre 2020
Avis spontané
Réponse de Buydig
Hello,
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the bent needle, but we're delighted to hear that our customer service team was able to assist you promptly and in a friendly manner. We appreciate your understanding, and we're here to help with any future needs you may have. Enjoy your record player, and thank you for choosing BuyDig!
Excellent customer service
Had to deal with customer service, specifically Romel Importante. He read my email carefully, understood what I needed, responded with clear and concise instructions for returning an item. Exactly what I needed. Thank you Romei!
18 octobre 2020
Avis spontané
Réponse de Buydig
Hello Daniel,
Thank you for taking the time to share your experience with our customer service team and Romel Importante. We're pleased to hear that Romel provided you with clear and concise instructions for your return. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. Thank you for choosing BuyDig!
I ordered 4 items from them on Ebay and…
I ordered 4 items from them on Ebay and only 3 showed up. They were a huge pain in the ass to get my money back for the item that they didn't ship because their customer service was too busy circle jerking. They responded to an ebay dispute that all 4 items had been delivered. I had to fight to get the money back I was rightfully owned because none of their customer service could be bothered to check the error in their inventory system. I had to threaten them to get my money back.
Then I returned an item to them and they won't refund me. I had to file a paypal dispute and they "offered" less than 1/3 the full value of the item. I am preparing to file a police report and will go to small claims court to get my money back. I've never had to do this before with any other company.
13 octobre 2020
Avis spontané
Réponse de Buydig
I am truly sorry it seems we have fully handled this for you. If you still need any assistance please contact met 732-387-3220.
Bad owners manual!
Received in great shape, manual is not at all good, tiny print and flimsy. Shipping was very slow, when I enquired they said it was a pre order whatever that is. It is working just fine ! Packing was very good.I like it!
4 octobre 2020
Avis spontané
Réponse de Buydig
Hello,
Thank you for your feedback! We're delighted to hear that your order arrived in excellent condition and that the product is working well for you.
We apologize for any inconvenience caused by the manual and the shipping time due to the pre-order status. We appreciate your understanding and patience.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help. We look forward to serving you again in the future!
horrible shipping method
fedex smartpost is actually pretty dumb. what would take ups a couple days to deliver has taken fedex weeks.
I would have cancelled my order if there had been a way to re-route my package back to the vendor. I guess I have to wait for 5G network/AI to make that happen. till then, I'm going to avoid buydig
6 septembre 2020
Avis spontané
Réponse de Buydig
I am so sorry for the delay, we try to ensure this doesn't happen. Please contact me at 732-387-3220 and I will try to assist you right away!
Réponse de Buydig
Hello Lamont,
Thank you for your positive feedback! We're delighted to hear that your deliveries were prompt and included everything you expected. Your satisfaction is our priority, and we look forward to continuing to provide you with great service in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us. We appreciate your support!
Nice product lousy instructions for…
Nice product lousy instructions for operation
14 août 2020
Avis spontané
Réponse de Buydig
Hello John,
We appreciate your feedback and are pleased to hear that you liked the product. We apologize for any inconvenience you experienced with the instructions for operation. We are constantly working to improve our product information and user guides, and your feedback will help us in this process. If you have any questions or need assistance with using the product, please don't hesitate to reach out to our customer support team. We're here to help, and we hope you enjoy your purchase!
Starter set
A gift for a family member just starting out. They were pleased with appearance & feel (& that they were no longer restricted to frozen meals). It arrived whole and in a timely manner.
7 août 2020
Avis spontané
Réponse de Buydig
Hello,
We're delighted to hear that the gift was well-received and that it met your family member's needs. It's wonderful to know that they are enjoying the newfound culinary freedom. If you or your family member ever have any questions or need further assistance, please don't hesitate to contact us. We appreciate your feedback and are here to help with any future needs or inquiries. Thank you for choosing us for your purchase!
Got product next day !
7 août 2020
Avis spontané
Réponse de Buydig
Hello Brett,
Thank you for your positive feedback! We're thrilled to hear that you received your product so quickly. Our team works hard to ensure timely deliveries, and we're glad it met your expectations. If you have any more questions or need further assistance, feel free to reach out. We're here to help, and we appreciate your business!
Perfect transaction and perfect…
Perfect transaction and perfect cookware product. No complaints.
7 août 2020
Avis spontané
Réponse de Buydig
Hello,
Thank you for your wonderful feedback! We're delighted to hear that you had a perfect transaction and are enjoying your new cookware. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!
They cant get me my tv set
They cant get me my tv set. It has been over a month. They do not help if there is a problem. Horrible company
31 juillet 2020
Avis spontané
Réponse de Buydig
Hello Doug,
We apologize for the inconvenience you've experienced. We understand that waiting for your TV set has been frustrating, and we're truly sorry for the delay. We strive to provide the best customer service possible, and it's clear that we fell short of your expectations in this instance. Please know that we take your feedback seriously and will work to improve our processes to prevent similar issues in the future. If there's anything we can do to assist you further or if you have any other concerns, please feel free to reach out to us at Nclaudio@beachcamera.com. Your satisfaction is important to us, and we appreciate your patience during this time.
On time as described
27 juillet 2020
Avis spontané
Réponse de Buydig
Hello Ashley,
Thank you for your feedback! We're delighted to hear that your order arrived on time and as described. We aim to provide a seamless shopping experience for our customers, and your satisfaction is our priority. If you have any more questions or need assistance with anything else in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
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