Bytenut Avis 

Réponse de Bytenut

16 juin 2026

Thank you for taking the time to share your experience with us.

We're sorry to hear that you encountered issues while accessing your server and during your overall experience. While we're glad our staff and support team were able to assist and provide a friendly experience, we regret that the challenges you faced ultimately led you to discontinue using the service.

Your feedback is valuable to us and helps us identify areas where we can improve. We are continuously working to enhance our platform's stability, performance, and user experience to ensure a smoother journey for all of our users.

If you ever decide to give us another try, we'd be more than happy to assist you and help resolve any issues you encounter. Thank you again for your kind words about our team, and we truly appreciate the opportunity to have served you.

Réponse de Bytenut

16 juin 2026

Thank you for taking the time to leave such a detailed review.

We appreciate that you recognized the resources offered on our free plan and that the previous points system provided value. We also understand your frustration regarding the issues you experienced.

Regarding the points system, you're correct that it became vulnerable to abuse over time. As our user base grew, we identified shortcomings that affected fairness and resource distribution. Those issues ultimately led us to redesign the system to create a more sustainable platform for everyone.

Concerning the incident in March, we sincerely regret the disruption caused to affected users. It was never our intention to inconvenience anyone, and we reject the suggestion that servers were deliberately removed to make room for premium customers. Infrastructure incidents can occur despite our best efforts, and we continue working to improve reliability and communication during such events.

We're also sorry to hear about your support experience. Waiting months for a response is not the standard we aim to provide. While we offer optional priority support for users who require faster assistance, every support request remains important to us, regardless of plan. We acknowledge that our response times have not always met expectations, and improving support capacity remains one of our priorities.

As for the changes to renewals and hibernation, these were introduced to ensure the long-term sustainability of our free hosting platform. Providing generous free resources while maintaining fair access for thousands of users requires careful balancing of available infrastructure. Although these changes may not suit every use case, they were implemented to keep the service available rather than reduce its quality.

Finally, regarding CPU performance, the advertised resources represent the maximum allocation available to a server. Actual performance depends on several factors, including workload characteristics, virtualization, and overall infrastructure demand. We do not intentionally advertise resources that users are incapable of accessing.

We genuinely appreciate constructive feedback, even when it is critical. Comments like yours help us identify where we need to improve, and we remain committed to making the platform more reliable and providing a better experience for both free and premium users.