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Lisez les avis des autres

Noté 5 sur 5 étoiles

So far so great! The person answering my constant messages have been really patient and understanding...let's just wait for the rest of the delivery and hope to keep the great experience.

Noté 5 sur 5 étoiles

I had order the 6pcs mystery set and when I had gotten a duplicate, they took care of the problem and sent a replacement for the one I was missing. They handled the issue very efficiently and I really... Voir plus

Noté 5 sur 5 étoiles

I had nothing but the best shopping and customer service experience with Calembou! Their plush blind boxes are stunning and they have amazing quality. One of the items had a defect and customer servic... Voir plus

Noté 1 sur 5 étoiles

I ordered 6 blind boxes from this company, it was delivered to the wrong address- even though everything I entered was correct. They sent a photo from the delivery company that showed a bag delivere... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets et de jeux
  2. Club de dessins animés
  3. Boutique d'objets à collectionner
  4. Boutique de cadeaux
  5. Fabricant de jouets

Écrit par l'entreprise

Calembou is your ultimate destination for trendy collectible toys, creative accessories, and all things DIY. We specialize in BJD dolls, DIY dress-up dolls, kawaii plush keychains, and ita bags, alongside an exciting range of blind boxes and stylish designer toys. Our products celebrate creativity, customization, and self-expression, making them perfect for collectors and fans of pop culture. At Calembou, we aim to bring joy and uniqueness to every collection with high-quality, innovative items that spark imagination. Discover the world of trendy toys and accessories with Calembou today!


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

So far so great

So far so great! The person answering my constant messages have been really patient and understanding...let's just wait for the rest of the delivery and hope to keep the great experience.

2 avril 2026
Noté 5 sur 5 étoiles

Polite and efficient workers

I had order the 6pcs mystery set and when I had gotten a duplicate, they took care of the problem and sent a replacement for the one I was missing. They handled the issue very efficiently and I really appreciate everything they've done.

3 mars 2026
Noté 1 sur 5 étoiles

No product, money lost.

I ordered 6 blind boxes from this company, it was delivered to the wrong address- even though everything I entered was correct. They sent a photo from the delivery company that showed a bag delivered to my house however it was not my product, as it would have come in a box, the bag was not my name or anyone in my home, and it came from Temu

They won’t send either a replacement or give me my money back. So now I’m out $109 dollars with no product to show for it. DO NOT buy from them.

5 mars 2026
Avis spontané
Logo de Calembou

Réponse : Calembou

Thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused.

From the moment we first received your email, our team has been actively working to investigate the issue and has been in continuous communication with the shipping carrier. According to the carrier’s tracking information and delivery confirmation, the package was marked as successfully delivered to the front door of the address provided, and a delivery photo was also supplied. We have shared these details with you via email.

Although the carrier maintains that the package was correctly delivered, we understand how disappointing it is not to receive your order. For this reason, we are still willing to help resolve the issue and have already contacted you by email with a proposed reshipment solution.

Please kindly check your inbox and reply to our message so we can assist you further. Our goal has always been to resolve the issue and ensure you have a positive shopping experience.

We truly value every customer and appreciate the opportunity to make this right.

Noté 5 sur 5 étoiles

Amazing product and customer service

I had nothing but the best shopping and customer service experience with Calembou! Their plush blind boxes are stunning and they have amazing quality. One of the items had a defect and customer service was amazing. After submitting pictures and video of the item they quickly responded and had a replacement shipped out to me the same week. Very happy with my purchase and I do recommend to anyone who collects these kind of plushies!

2 février 2026
Noté 1 sur 5 étoiles
Logo de Calembou

Réponse : Calembou

Hello there,

We’re very sorry to hear about your concern and understand how upsetting this can be.

After reviewing your order, the carrier’s tracking shows that your package was delivered on December 11, 2025 and marked as received, with a delivery photo confirming it was left at the front door of the address provided. We have also sent this delivery photo to your email for reference.

We kindly recommend checking around the delivery area and with family members or neighbors who may have received it for you. If you’re still unable to locate the package, please contact us directly and we will gladly assist you further.

Thank you for your understanding, and we’re here to help.

Noté 5 sur 5 étoiles

Supreme Service

Staff updated me on my purchases quickly and were very helpful. They were very kind and informative. I can't wait for my blind boxes to get here.

25 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect!

Staff replied at a timely manner and my parcel was delivered on the expected date safely and in good condition. I’m thoroughly satisfied with my purchase!

7 octobre 2025
Noté 5 sur 5 étoiles

Great handmade products!!

The quality of the stuffed animals is incredible, I love the Cino The Endless Forest blind boxes, the customer service is very good, they are very attentive when responding, the only negative thing I could say is simply the protection of the orders, it would be nice to have a little more protection not for nothing, but because there are people who like to keep the boxes intact because they are very well made!!^^

7 avril 2025
Noté 5 sur 5 étoiles

Easy to purchase

Easy to purchase, easy to track the package and the plushies are good quality I love them!!

31 août 2025
Noté 5 sur 5 étoiles

Quick Shipping and great detail!

Now usually I expect packages from overseas to take a long time but this was pretty quick!! I ordered September 30th and it came September 8th so it was really fast! I actually have four of the Keychain including Luocha the others are Castorice, Anaxa and Jing Yuan and they all have incredible detail and lots of love and care! The only thing I'd improve a little is having the design under the Cape on the doll itself extends to the back as well instead of solid colour but apart from that I love them very much! I ordered a Castorice dress up doll too so I imagine the detail will be even higher quality! Its definitely worth the buy for dedicated Hoyoverse fans!

1 septembre 2025
Noté 5 sur 5 étoiles

Nicely made and very cute

The plush keychain I bought was absolutely adorable, everything came as advertised and it’s really well made. I only have a gripe with the keychain it came with, as it’s not as sturdy as I would’ve liked but I luckily had a key ring to replace it. I have more stuff coming in from this company and would highly recommend! They have more stuff than just keychains to check out and all the designs are wonderful!

1 septembre 2025

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