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Cambridge Baby specialises in natural and organic clothing for babies, children and adults. Based in Cambridge, UK, we offer carefully chosen clothing in organic cotton, merino wool, silk and alpaca, with an emphasis on comfort, quality and everyday practicality. From newborn essentials and cosy wool layers to nightwear, socks and slippers, we stock brands including Disana, Engel, Cosilana and Living Crafts. We value natural materials and thoughtful production, choosing clothes that feel lovely to wear and can be enjoyed and passed on. We use many of the products ourselves and are always happy to help with questions about sizing, fabrics and caring for your clothes.
Cambridge, Royaume-Uni
3,4
13 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Good quality garment, well made from natural fibres and comfortable.
Réponse de Cambridge Baby
Thank you for your lovely review, Greta! We're so pleased to hear you're happy with the quality and comfort of your purchase. We hope you enjoy wearing it for a long time to come and we hope to see you again!
Kind regards,
Connie
Cambridge Baby Team
Cambridge Baby sells Comazo underwear under the Living Crafts Brand, but their product is cheap and their claim that ladies briefs are made from organic cotton is misleading. The briefs feel like cheap polyester and their claim that elastic around the waist and legs is covered in cotton to prevent chafing, is patently untrue. The elastic around the waist and legs is thin and as sharp as a razor, so you will be taking a chance by wearing these. Avoid buying any product from Cambridge Baby that claims to be made by Comazo.
Réponse de Cambridge Baby
Apologies for the delay in responding to this review. It was unfortunately missed when it was posted in April, and we have only picked it up while reviewing some older customer feedback.
We’re sorry that you were unhappy with the briefs, but we do need to correct a number of points in this review.
As we explained to you several times during our correspondence, these are genuine Living Crafts products manufactured by Comazo for Living Crafts. A product made by Comazo to Living Crafts’ specification does not necessarily have the same construction or specification as underwear sold under Comazo’s own brand.
You also described the product to us as a “cheap knock-off”. We explained more than once that this is not the case, and that Living Crafts and Comazo have a longstanding business relationship. We also made clear that either company would be able to verify the manufacturing relationship if you had any remaining concerns about authenticity.
The suggestion that the briefs are polyester is also incorrect. Cambridge Baby does not sell polyester clothing at all. The fibre composition stated on our website is the composition specified by Living Crafts and shown on the product labelling. A fabric feeling synthetic to someone is not evidence that it contains polyester.
We fully accept that you did not like the feel or construction of the garment. That is a matter of personal experience. However, it is disappointing to see allegations that we are misleading customers about the composition or authenticity of our products repeated publicly after these points had already been explained to you several times.
Cambridge Baby Team
I wrote a review of this company in errror and apologise profusely!
Réponse de Cambridge Baby
Hi Simon,
Don't worry about it at all. Feel free to buy from our company, I hope you have a better experience.
Thank you kindly,
Connie,
The Cambridge Baby Team
I have purchased 5 pairs of the
Adult's Classic Scandinavian Organic Wool Socks
and in three of the pairs the socks have separated under the heal at exactly the same place, where the blue wool joins to the off-white wool. I was given one pair in replacement, but for more to go wrong is unacceptable. This cannot be an accident, it has to be a design fault. I wash these socks at a low temperature and hang them up to dry.
I purchased a couple of mens wool long sleeve underwear t-shirts, wanting something that wasn't active wear but for everyday use. They seemed very nice at first but immediately upon washing began to lose their shape. Ironing helped a bit but they both became so mishapen after another couple of washes that they were uncomfortable and utterly ruined,not even any use as sleepwear. I wrote a review about this which did not appear on Cambridge Baby's website, despite following the link provided in an email. It seems they didn't want a negative review to appear. To clarify, I had asked them not to show my first review
as I had accidentally submitted it with my full name as the form was not all visible at the same time, but my subsequent review is not up either, after several days. My first purchase from them was of a washing product and that was fine but this last experience persuades me to not purchase from them again. The clothing is of poor
quality, despite the price, and I'm not happy with the customer service, having received no response about my review difficulties or my evident dissatisfaction with the products.
Edit: finally a response after a year and a half. I know how to look after wool items, having pieces up to 15 years old which are still in good condition. I have since purchased very similar items to those reviewd, using certified organic wool, which have not become quickly ruined. Using the same washing regimen these items are still comfortable after several months and have not lost their shape - either in the fabric panels or the seams, as the review items did. My use of an iron to try and salvage the review items was a last gasp, after a very short period, and one which should not have been necessary to attempt. The items, washed as per many other wool pieces I've had over the years, deformed immediately and permanently, rendering them useless in extremely short order. My attempt to leave a negative review was unsuccessful, and engendered no response from Cambridge Baby. I was left with two useless items and a total loss.
The response from Cambridge Baby is both hopelessly tardy and disingenuous. If they had shown any interest at all in doing anything about my experience I would have mentioned it in my initial review, but there was no response at all until the one you see below. This loses them a further star. Needless to say, I have and shall not purchase anything from them again.
Réponse de Cambridge Baby
Hello John,
Please accept our belated reply. We’re sorry the tops lost their shape and became uncomfortable, and that you were left without a response about your reviews.
Wool needs gentle care. Incorrect washing can cause shrinkage or felting, and stretching shrunken garments when wearing them again can put strain on the fibres, potentially leading to weak spots and holes. Following the manufacturer’s instructions, including the recommended water temperature and a suitable wool detergent, is important.
Ironing would have been the main factor of the product being very mishapen by the end of its life due to thermal shock for the keratin. The dramatic temperature fluctuation triggers irreversible structural damage to the fibres, thus the garment.
Wool often needs washing less frequently than other fabrics, and many of our customers find that just airing their garments between wears keeps them fresh for longer.
We also understand your frustration about your replacement review not appearing after you asked us to withhold the original for privacy reasons. We’re sorry this wasn’t clarified at the time.
Kind regards,
Connie
Cambridge Baby Team
I ordered a pram suit from this shop and had to exchange for another size twice. They did this for me without any issues/hassle. Delivery was quick and item in perfect condition as described. Thank you :-)
Such lovely, quality products, and super fast delivery. I love Cambridge Baby :)
Some items I ordered arrived quickly, within 24 hours, and were in good condition. I am very happy about this purchase.
Brilliant products and quick delivery and refund of returns. Lovely to see high quality woollens available in the UK
Ordered hats, scarfs, socks and pijamas. Things look nice at first sight but very quickly become wobly and misshaped. Really not a good quality. Also quite agressive marketing - impossible to remove your mail address from their mailing list. Stay away.
Nice products and really impressed with the help I was able to get when a speedy delivery was needed! Thanks Cambridge Baby, it's really appreciated and look forward to my next order with lovely goodies available through your shop.
I love everything I buy from Cambridge Baby. Really lovely quality, ethically sourced and friendly company to buy from. Best item recently - a merino wool headband, but also merino gilet, Engel grandad style wool top for my husband, big socks - they sell big socks for husband and boys with big feet!
Trying to find a lost parcel and get a refund Cambridge Baby are helpful. The goods they sell are excellent.
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