Capter One Avis 35

My boss brought four of these hats and believe me when I say the quality is poor it is poor. So we got information to send back btt because we don't have a phone number to the company I can't send them back. Also they claim they are from Amsterdam but are not they came from China.

Do not buy from here! Ordered 3 caps, they didn’t turn up. Told to wait a week, then complain to the courier company. The courier admitted they lost it and Capter one did nothing about it. Chased several times and they still did nothing. Took 9 weeks to get a refund! Their customer service is shocking

Dramatische.

Pet besteld bij hun, Op foto andere pet dan geleverd wat al raar is. Daarna de pet terug gestuurd en met heel veel pijn en moeite na 1,5 maand terug betaling. Nemen uit hun eigen totaal geen contact op. Als je niks laat weten vinden hun het ook prima. Bestel hier niet mensen!!!

Pakket is nooit geleverd door DHL. Vermoedelijk ligt de fout bij DHL maar Capter One is eindverantwoordelijk. Na ruim 4 weken nooit een pet ontvangen of mijn geld retour. Klantenservice is zeer traag en tot dusver niet oplossingsgericht. Heb het even tijd gegeven maar inmiddels de conclusie: matige service.

Ordered a cap a week ago and it still hasn't arrived. I've now changed my mind about it but, having read the reviews, I think I'll have no luck returning it unfortunately. Tried emailing but didn't get a response. If only their customer service was as good as their marketing.

Koop hier niet. Ze betalen je niet terug als je iets terugstuurt! We zijn nu al 4 weken verder nadat het pakket is aangekomen, maar ze betalen niks terug. Dit is diefstal!

Absolute rubbish product!! Hat looks like a basket on your head, no shape, cheap product!
I tried to return (had proof of receipt) as per other peoples review, once returned it was sitting in customs for ages. Chucked hat in the bin!

prima service mooie caps en ik mutsen waren ook goed en warm :D

Agree with all the other one star reviews. Advertised as suede, it’s not, it’s “suedine” whatever that is. Made in China too and it shows. Cheap and not worth the money. So sick of companies like this.

Suedine is a French word for imitation suede. It mimics the look and feel of real suede. This company needs to be held accountable for false advertising.

So now they’ve blocked me on Instagram because I’ve answered potential buyers questions when they ask if it’s real suede or not… this company ignores these questions because they know they’re using deceptive marketing descriptions. (For styling they told me) They started by deleting my comments, now they’ve blocked me. I’m so sick of companies not being held accountable for their underhand methods on social media, this one has got under my skin now.

Update 24th August 2025

Having returned this item to Capter One for a full refund, the package remained at customs for nearly 4 weeks. I emailed Capter One who responded saying they had no idea why it’s taking so long. I found out today that the Dutch customs had contacted Capter One re shipping/duty query but they didn’t respond. I paid over €14 to get it back to them so it’s not an error on my part. Who knows where this package is now and what will happen to it. No doubt it’ll come straight back to me again and the cycle begins again. I have emailed Capter One with a screenshot of the customs info today, I await their responses. I’m sure this company is beyond frustrated with me but it nowhere near matches how this whole episode has infuriated me.

Update 29th August - finally after 5 weeks and numerous prompts a refund has been forthcoming minus my return postage of £12 despite the goods not being as described. Consumer rights n’all means as the goods are not as described, they are liable for return postage. Didn’t expect them to as they deny any wrongdoing. Such a small amount for them to add to the refund so it’s a shame really. To give them a positive, they never once responded to my emails in an unprofessional manner despite me being really annoyed with them. So that’s something… I guess.

And now I’ve got this blasted cap returned to me from Dutch customs as nobody responded to them. What a fiasco.

I wish I had read these reviews before ordering these hats! Saw pics of these hats on social media so immediately had to have a couple!! Placed an order for 2 right away. Couple of days after ordering got an email saying they would be delayed by a few weeks! When they finally arrived 3 weeks late, quality is atrocious. Absolutely flimsy in quality, colours don't match the pics the advertise on social media. In fact I should repeat, the quality of the materials they use is awful, feels like a hat that cost £1 not the £30 I paid for each one! Unless Capterone improves quality of product and delivery, I would advise you all to avoid.

Beste petten aller tijden , haal altijd me petten bij hun mooie suède petten en zal altijd me petten blijven bestellen bij hun , laatst bestelling gehad was helaas terug gestuurd door het bezorgd bedrijf , direct contact opgenomen en werd gelijk dezelfde dag een nieuwe toegestuurd echt top , goede klantenservice en ze staan altijd klaar voor je bij problemen top bedrijf

Slow customer support and the final product delivered differently than the website displays its scam order

Mooie kwaliteit petten die fijn zitten. Snel geleverd en fijn contact. Ze hebben veel verschillende kleuren en ook leuke kinderpetten. Genoeg keuze om af te stemmen op je outfit en zowel leuk voor mannen als vrouwen.

My cap was damaged when arrived, got in contact with customer service and got a quick response from Gleane who arranged a new cap to be sent out straight away 👍🏼

Best caps ever! They all fit really nice and the colours are amazing. Also good service from Capterone!

As bad as I feel leaving a poor review for a small independent company, I also want to make clear how disappointed I’ve been with both the quality of the hats and also the level of customer support.

I bought three hats back in December (which aren’t cheap either I might add) and when they arrived, the two suede ones were of average quality and shape, and one plain black cap that was such poor quality that I honestly couldn’t believe anyone could charge what they did and send a hat that looked as though it was worth 25p.

The material felt cheap, the stitching was untidy and it was misshapen (which wasn’t a result of it being posted).

I reached out to customer support as I wanted to return the whole order. They took a while to get back to me (granted it was Christmas) and they kindly offered to replace the black cap but I said I wanted to return the whole order and after some back and forth they sent me the details around how.

I knew it wasn’t free returns, but it’s important to note that the cost of the return isn’t cheap as they’re based in the Netherlands.

I posted the caps, four weeks passed and then they turn up back at my house! I followed all the guidance from the company on how to return the hats and despite me trying to reach out for help I’ve received tumbleweeds.

So I’m now £53 out on the three terrible quality caps and £9.50 has been wasted on trying to return them.

In summary, please avoid any purchases with this company (even if they look great on your social media feeds) or here’s to hoping the team at Capter One (who I’m sure are lovely) sort their act out and improve their customer service and the quality of their products.

Petje en Muts besteld met Black Friday door de drukte wat vertraging maar netjes een mail gekregen met de bestel update en dat het door de drukte een dag later kwam. prima prijs kwaliteit verhouding en zit lekker op me koppie.

Toffe petjes! 3 besteld met de ‘black friday deal.’ Prima prijs/kwaliteit verhouding. Even wat vertraging met de levering vanwege shipping problemen. Contact gehad met de klantenservice en deze reageerde direct om het netjes uit te leggen. Onmacht helaas. Kan gebeuren. Al wat complimentjes mogen ontvangen!

Mooie kwaliteit en netjes verzonden👍🏼

Goede service, ik heb een aantal petjes besteld. Deze waren snel geleverd.