Bev at the card factory In ferndown, Dorset was incredible!!! She went above and beyond for me as I was coming down from London to do a big event for my parents golden wedding anniversary & needed hel... Voir plus
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Lisez les avis des autres
I bought a large balloon from card factory in Enfield Town (with a weight and a large carrier bag) for a new born baby girl and by the next day when I gave it to my daughter in law, the balloon had a... Voir plus
L'entreprise a répondu
Placed an order and paid extra for Next Day Delivery. The website and my order stated the date of the delivery which was a Friday. My order didn't arrive until Monday. When I finally got in touch with... Voir plus
L'entreprise a répondu
Ordered 40th balloons for my daughter to be delivered haven't done this before. The balloon's were delivered exactly on the day i asked for very well packed great service will definitely use card fac... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Shop online with Card Factory and find greetings cards, gifts, wrap & party supplies all at great value prices.
Coordonnées de contact
Wakefield, Royaume-Uni
- www.cardfactory.co.uk
3,3
Moyen
10 k avis
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I have always found staff at the card…
I have always found staff at the card factory from Dunfermline to Glasgow , edin and Dundee great customer service and happy people. Sadly on Monday 2nd Feb I went to my local shop in Dunfermline, was met with the most arrogant young man . I asked if anyone was on the tills having stood there for some time whilst he chatted to a young lady. I was met with a response that clearly expressed he did not want to be there. Grow up or get out young man. You have so let your colleagues down with your attitude and response to me.
2 février 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for taking the time to share your experience. I’m really pleased to hear you’ve consistently had great service across our stores — which makes it even more disappointing to read about your recent visit to Dunfermline.
I’m sorry that this interaction left you feeling let down. That’s not the level of service we expect, and I understand how frustrating that must have been. Your feedback has been noted and will be shared with the store management team so it can be addressed appropriately.
Warm wishes,
Trish
The price label doesn’t come off cleanly
The cards from this vendor are reasonably priced and good value. However, when purchasing in-store, they should use a different type of price sticker on the back of the cards as it does not come off cleanly. It spoils the back of the card when removed. 😢😢😢
20 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Firstly, apologies for the delay in responding.
Thank you for your feedback — I’m really pleased to hear you find our cards good value. I’m sorry to hear about the issue with the price stickers not peeling off cleanly and spoiling the back of the card. I understand how frustrating that can be.
Your comments have been shared with the relevant team, as feedback like this helps us review and improve.
Warm wishes,
Trish
Disappointed customer
Ordered a personalised card for our Granddaughters 6th Birthday and a Valentines card for my husband,order delivery date before the 26th January,still not here!! Her Birthday is today so now we have no card!! Customer service useless stated a refund will be on it's way as they have been lost,not acceptable,will be taking it further as we're going to have one disappointed little girl.
30 janvier 2026
Avis spontané
Réponse de Card Factory plc
I’m really sorry to hear how upsetting this has been, especially with it being your granddaughter’s birthday — I completely understand how disappointing that must feel.
I can see that, in line with our courier service, the order should have been received by Monday 26th at the latest, and I can also see that one of my colleagues is already assisting you with this query. They’re looking into what’s happened and will continue to support you through this.
Please accept my apologies again for the frustration this has caused.
Warm wishes,
Trish
Highly recommend
Have shopped in many different Card Factory stores and have always found the prices to be really good and the staff friendly.
20 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for your lovely feedback. I’m really pleased to hear you’ve had such positive experiences across our stores, and that you’ve found both the prices and the teams consistently friendly.
Warm wishes,
Trish
Simply outstanding customer service…
Simply outstanding customer service from Denise at the fishponds store Bristol.
Always super friendly and remembers customers.
She rang 3 different stores to see if they had my product in stock and they did. 🥳
So grateful that this high level of customer service still exists. How that lady isn’t the manager I don’t know! :)
Also I have received great customer service a few times from another staff member named Becky. 👌🏽
27 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you so much for sharing this — what a lovely review to read. I’m delighted to hear about the outstanding service Denise provided at our Fishponds store in Bristol, especially going the extra mile to help track down your item. That kind of dedication really does make a difference.
It’s also great to hear Becky has delivered such positive experiences for you too. I’ll be sure to pass your kind words on to both colleagues and the store team.
Warm wishes,
Trish
I have purchased online for a long…
I have purchased online for a long time, but since they have updated their Web page I have found it difficult to use. Disappointed, will not use again.
26 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for sharing your feedback. I’m really sorry to hear you’ve found the updated website difficult to use — I understand how disappointing that can be, especially as you’ve been a long-time online customer.
Your comments have been noted and shared, as feedback like this really helps us understand where improvements are needed.
Warm wishes,
Trish
Popped my balloon and wouldn't reimburse me
I visited the Card Factory in Leicester Highcross and was served by Michelle. I was extremely disappointed with the level of customer service I received. I brought in my own balloon to be filled in store and was charged £4.99. While filling it, Michelle popped the balloon and laughed it off.
After this happened, I asked if I could simply pay the difference for one of Card Factory’s own balloons, as I had just paid £4.99 to have mine filled. I was told that the store “doesn’t take responsibility,” despite the fact that it was she who popped my balloon. No reimbursement or gesture of goodwill was offered. Instead, I was told I would need to pay £7.99 for a replacement balloon, meaning I would have paid £13 in total for a single number balloon, not including how much I paid for the original balloon. On top of that, I wasn't event refunded for the balloon she popped. It's their birthday the tomorrow and I was so gutted I couldn't have the balloons for them.
I feel that when a mistake is made by staff, some responsibility should be taken, and at the very least I should have been allowed to pay the difference rather than being charged again in full. The customer service in this store was severely lacking, and I left feeling very disappointed. I hope this store takes steps to ensure staff take accountability for their mistakes and treat customers fairly.
26 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for taking the time to share this — I’m really sorry to hear about your experience at our Leicester Highcross store. I completely understand why this left you feeling upset, especially with the birthday being the very next day. That’s not the level of service we want anyone to leave our stores with.
What you’ve described is concerning, and I’d like this to be looked into properly. So we can investigate this further and follow up with the store, please contact us at cfonline@cardfactory.co.uk
with a few more details (including the date of your visit). Once we have that, we’ll be able to assist further.
Thank you for bringing this to our attention.
Warm wishes,
Trish
My visit to the store was good
My visit to the store in Castleford (Carlton Lanes) was good, I bought everything I needed for my friend's birthday.
The two lovely ladies in the store (both named Sarah) were very friendly, helpful and patient when I was looking for an extra gift !
Thanks
Donna H.
24 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi Donna,
Thank you so much for sharing your experience. I’m really pleased to hear you found everything you needed at our Castleford (Carlton Lanes) store, and that both Sarahs were so friendly, helpful and patient while you chose that extra gift.
I’ll be sure to pass your kind words on to them.
Warm wishes,
Trish
Great value, range and friendly staff
Great value, range and friendly staff. Very consistent in all the branches I have been to including Southampton centre, Shirley and Eastleigh.
21 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you so much for your lovely feedback. I’m really pleased to hear you’ve had such consistent, positive experiences across our Southampton Centre, Shirley and Eastleigh stores. It’s great to know you value the range, pricing and friendly teams.
Warm wishes,
Trish
The Glades- Not good
Re Card Factory in The Glades, Bromley, annoyed that the member of staff failed to put the envelope for the card in the bag. Causing inconvenience. Now have to go back to get one that should’ve been included which is very frustrating
23 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
I’m really sorry to hear about this — I understand how frustrating that must have been, especially as the envelope should have been included. I apologise for the inconvenience this caused.
If you’re able to return to the store, the team will be happy to provide an envelope for you. Your feedback has also been noted so this can be shared with the store.
Warm wishes,
Trish
Always great service
The Card Factory Mersey Square Stockport is fabulous! Staff are always so helpful and pleasant nothing is too much trouble! Good value and really extensive choice thank you Card Factory! 😊
23 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you so much for your lovely feedback! I’m really pleased to hear how helpful and pleasant the team are at our Mersey Square Stockport store. It’s great to know you enjoy the value and extensive choice too — I’ll be sure to pass your kind words on to the team.
Warm wishes,
Trish
first time of online ordering with card…
first time of online ordering with card factory
delivery fine How ever when opening found
only 3 of the 8 cards order were correct
wrong names in cards and on a wrong card for the occasion
Son had wrong name Emma
anniversary card had happy birthday TRACEY
Brother all wrong names
Son had Jess .
all the names in the cards both the recipient and the senders names had no connection with the order
Very disappointed will not use again .
£17 99 WAISTED .
6 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
I’m really sorry to hear about this — I completely understand how disappointing and frustrating that must have been, especially as this was your first time ordering online with us. Receiving cards with incorrect names and occasions is clearly not acceptable, and I’m very sorry for the upset this has caused.
So we can investigate this properly and help put things right, please reach out to us at cfonline@cardfactory.co.uk
with your order number and a few details of what was incorrect. Once we have that, we’ll be able to look into this further.
Warm wishes,
Trish
Taylor swift calendar !!! (T.s)
I enjoyed this service the reason why is the calendar was at a good price (we’re as online there we’re calendars for over £30) but the delivery cost more money then the actual calendar over all it is a great service.(that is why I gave it 3 stars)
Thank you for reading my review
My kindnessXxx
21 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for taking the time to share your feedback. I’m really pleased to hear you were happy with the calendar itself and found it good value.
I understand your comments around delivery costs, and if you’d like to discuss this further or have us look into your order, please feel free to reach out to our Customer Services team at cfonline@cardfactory.co.uk
.
Warm wishes,
Trish
Great selection of cards
I recently purchased a balloon for a birthday great customer service so helpful .
Cards ( always a great choice )
20 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for your lovely feedback. I’m really pleased to hear you received great customer service and found the team so helpful, and it’s great to know you’re always happy with the choice of cards too.
Warm wishes,
Trish
Postage
I have never had any issues with the card factory in the past I get all my grandchildren's cards personalised and they love them, my problem this time has been with delivery, that's not necessarily card factory's fault, but I begrudge paying £1.70 postage and it not arriving I always order my cards the week before birthdays it has been 2 weeks since the card was ordered
20 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for sharing your feedback. I’m really pleased to hear you’ve always enjoyed our personalised cards for your grandchildren — it’s lovely to know how much they’re loved.
I’m sorry to hear about the delay with your recent delivery. I completely understand why this has been frustrating, especially as you order in good time for birthdays.
If you haven’t already, please reach out to us at cfonline@cardfactory.co.uk
with your order number and we’ll be happy to look into this for you.
Warm wishes,
Trish
Great Customer Service
My partner is deaf and I wanted a specific sign language card on Card Factory's website, however there was a technical issue with the product. I contacted customer service and Taya sorted it for me straight away!! Amazing - Thank you so much<3
19 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you so much for sharing this lovely feedback. I’m really pleased to hear Taya was able to sort the issue for you so quickly and make the experience a positive one. I’ll be sure to pass your kind words on to her — she’ll be delighted.
Warm wishes,
Trish
Don’t waste your money
Updated following Card Factory response….. this was not a personalised card I ordered! The card sent was not as described or shown on your website.
Don’t waste your money. I ordered a card online for my husband birthday which on the website showed it had a verse inside. When it came the card was blank inside. BE WARNED! Items not as described. Wouldn’t send me a replacement card just offered a refund.
If I’d wanted a blank card I’d have gone to Whistlefish who offer superior cards much cheaper than card factory.
17 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for sharing your feedback — I’m really sorry for the disappointment this caused, especially as it was for your husband’s birthday.
Unfortunately, we’re not able to resend personalised items once they’ve been produced, which is why a refund was offered instead. I do appreciate how frustrating this must have been when the card didn’t meet your expectations, and I’m sorry we couldn’t resolve this in the way you were hoping for.
Your comments have been noted and shared, as feedback like this helps us review how product details are shown online.
Warm wishes,
Trish
Poor quality helium balloons that…
Poor quality helium balloons that started to go down after a couple of hours , poor customer service will not use again
14 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
I’m really sorry to hear about your experience with the helium balloons and that you were disappointed with the service — that’s not what we want for our customers.
If you’re happy to share a few more details, please reach out to us at cfonline@cardfactory.co.uk
so we can look into this further and see how we can help.
Warm wishes,
Trish
Slowness of the App and choice of cards
I have been buying cards from The Card Factory on line for years and have been very happy with using the facility. Over the past year or so the website seems to have slowed down and to order cards it takes ages, wasting valuable time. Also, the choice of cards used to be extensive, especially birthday cards. Now the majority of the cards are personalised ones, which I do not need, except for a few every now and then. The prices have gone up considerably too. You used to have a choice of lots of 99p cards but not any more as far as I can see. I am very disappointed as I do not live anywhere near a store where I can browse and buy.
15 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear how disappointed you’ve been with the recent changes — especially as you’ve been a loyal online customer for so long.
I understand how frustrating it can be if the website feels slower, the range doesn’t suit what you’re looking for, and prices don’t feel as accessible as they once did. Your comments around card choice, personalisation, and value have been noted and shared, as feedback like this is really important in helping us review how we support customers who rely on shopping online.
Thank you again for being honest about your experience. I do appreciate you taking the time to let us know how things feel from your side.
Warm wishes,
Trish
Helen at the Western Road card factory…
Helen at the Western Road card factory in Brighton was lovely and helpful
14 janvier 2026
Avis spontané
Réponse de Card Factory plc
Hi there,
Thank you for sharing your lovely feedback. I’m really pleased to hear that Helen at our Western Road store in Brighton was so helpful and welcoming — I’ll be sure to pass your kind words on to her and the team.
Warm wishes,
Trish
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