My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... Voir plus
Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... Voir plus
L'entreprise a répondu
There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... Voir plus
À propos de l'entreprise
- Magasin d'équipement de sécurité
- Borne d'appel d'urgence
- Service d'aide médicale d'urgence
- Service de soins à domicile
Écrit par l'entreprise
For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.
Coordonnées de contact
4,3
Excellent
595 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Carelink24
Hello Deborah,
Thank you so much for taking the time to share your positive experience with us!
We are delighted to hear that you had a very good initial set-up with the Service.
Your kind words mean a lot to our team and I will be sure to share them with the appropriate departments.
Best Wishes,
Ash
Réponse de Carelink24
Hello Mr. Hill,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a good experience with our Customer Contact Centre.
Your kind words mean a lot to our team and raise the spirits of everyone here.
Best Wishes,
Ash
Very professional company! …
Darren made my experience with Carelink so easy and reassuring he was so professional and understanding. Feel very happy and reassured with this company.
27 août 2024
Avis spontané
Réponse de Carelink24
Hello Jessica,
Thank you so much for taking the time to share your positive experience with us! We are very pleased to hear that you had a lovely conversation with Darren.
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Easy to follow set up instructons
Easy to follow set up instructons, good distance range for fall alarm. Have had a couple of false alarms good to know the system works.
3 juillet 2024
Réponse de Carelink24
Hello Sarah,
Thank you so much for taking the time to share your thoughts on the Service.
We are delighted to hear that you had a good experience with the equipment.
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Réponse de Carelink24
Hello Nigel,
Thank you so much for taking the time to put into words your feelings on the Service.
We are thrilled to hear that you are satisfied with the Service that we have provided.
Your kind words mean a lot to our team and serve as a great help to those who are looking to get their own Service in place.
Best Wishes,
Ash
So far so good
So far so good. Only the purchasing and testing experienced up till now. But I am happy at this stage
, hoping I do not have to use my alarm in earnest.
22 juillet 2024
Réponse de Carelink24
Hello David,
We really appreciate you taking the time to share your thoughts on the Service thus far.
We are thrilled to hear that you had a good experience with the Alarm Set-up.
Your kind words mean a lot to our team and I am sure they will appreciate them a great deal.
Best Wishes,
Ash
So easy to order and change from nhs one
5 août 2024
Réponse de Carelink24
Hello Shirley,
Thank you so much for putting your thoughts on the Service into words.
We are delighted that your ordering process was one of ease and comfort.
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Excellent
Very efficient service with next day delivery. Instructions very clear and set up,including talking to office staff.very straight forward.
26 juillet 2024
Réponse de Carelink24
Hello Mrs. Rice,
Thank you so much for taking the time to share your positive experience with us!
We are thrilled to hear that you had a very positive experience with the initial set-up.
Your kind words mean a lot to our team and motivate us to continue delivering the best service possible.
Best Wishes,
Ash
Super and efficient customer service…
Super and efficient customer service which is sadly a rarity these days. Thank you
22 juillet 2024
Avis spontané
Réponse de Carelink24
Hello Katie,
Thank you so much for your wonderful review for our team!
I am glad to hear that our customer service has been friendly and efficient for you, and we aim to continue to provide the best service possible for you.
If you needed any further assistance, please do not hesitate to get back in touch with us.
Best wishes,
Keira
Everything was explained to us and set…
Everything was explained to us and set up was fairly easy. Staff that helped us set up were really good.
25 juin 2024
Réponse de Carelink24
Hello Elaine,
Thank you so much for your kind review!
We are glad to hear that our team ensured that you understood our service and felt secure in your choice with us.
Due to the nature of our service, we are honoured that our equipment is easy to install and that we are always available to offer any assistance when needed.
If you had any further questions, please do not hesitate to get back in touch with us.
Best wishes,
Keira
Talking to Samuel and receiving exelent…
Talking to Samuel and receiving exelent advice,thorough and precise ,meeting our full requirements in a manner that was fully explanation ,excellent manners and very cooperative,very,very good 👍
27 juin 2024
Avis spontané
Réponse de Carelink24
Hi Malcolm,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Samuel could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Agents very helpful and polite
Agents very helpful and polite
New box was delivered quickly.
15 juin 2024
Réponse de Carelink24
Hello Sylvia,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Peace of mind with Careline 24
My equipment arrived promptly
Prompt & friendly response when testing
Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over
a w/end,so your responder concluded it was a faulty
Pendant & initiated a replacement& advice on returning it.
26 mai 2024
Réponse de Carelink24
Hi Judy,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that we could resolve your issue.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Réponse de Carelink24
Hi Barbara,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Straight forward purchase
I had already read everything available about Carelink24 so rang to order the alarm. Drew, who took all my details was clear, concise and dealt with my questions about the device.
11 juin 2024
Avis spontané
Réponse de Carelink24
Hi Marilynne,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and that Drew could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Piece of Mind
So easy to set up. Checked that the machine was working properly and all the advisors I spoke to checking the system were most helpful. All in order now for my elderly parents.
18 mai 2024
Réponse de Carelink24
Hi Alan,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
We had a crisis when I fell
We had a crisis when I fell, and I was so grateful to have the carelink services. My daughter said that she was really pleased with how everything went, when you are In a situation, it’s comfort to know that carelink are there. It would be very worrying without it
10 mai 2024
Réponse de Carelink24
Hi Pat,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Réponse de Carelink24
Hi Mrs Lewis-Jones,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Réponse de Carelink24
Hi Barrie,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
Very helpful and gives me hope that I…
Very helpful and gives me hope that I can rely on them for help .
23 mai 2024
Réponse de Carelink24
Hi Gloria,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
Carelink24
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