Carelink24 Avis 

595
TrustScore 4.5 sur 5

4,3

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

My equipment arrived promptly Prompt & friendly response when testing Reassurance when my pendant picked up a random phone call unconnected to me.This occurred twice over a w/end,so your respond... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Just contacted the Carelink helpline to ask about a fall my Mum had which did not trigger the alarm. I spoke to Tom who was very helpful in explaining the 6-second rule and gave me some good advice on... Voir plus

Noté 5 sur 5 étoiles

Kelly the young lady who dealt with me was exceptional. I wanted to upgrade to the new digital system & told her that I had done some research & found a much cheaper product & would go with the other... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

There was many problems on receipt of replacement box which was faulty. However a further replacement was sent with out delay and all went smoothly and security was again on board. The engineer was in... Voir plus

À propos de l'entreprise

  1. Magasin d'équipement de sécurité
  2. Borne d'appel d'urgence
  3. Service d'aide médicale d'urgence
  4. Service de soins à domicile

Écrit par l'entreprise

For many elderly or vulnerable people, remaining in their own homes is essential to their quality of life. Carelink24 exists to ensure that no one is forced to live day-to-day with the fear that something might happen that threatens their well-being. We are a national provider of a high-quality Carelink alarm service with a 24-hour response team on hand to help you, or your loved ones, any time they need it. At Carelink 24 we believe that peace of mind should be available to everyone, no matter what their situation. A Carelink alarm is the ideal link between a vulnerable person and that can help.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

595 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(595)

6 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

paperwork

No problems with setting up but had to get my information off the internet, no paperwork sent.

16 mars 2023
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Réponse de Carelink24

Hi Kenneth,

Thank you for taking the time to leave your feedback regarding the Alarm Service today.

I am sorry to hear that you have been dissatisfied with the initial set up process for the Alarm. I can confirm that our New Customer Form is, by default, sent via the internet in order to reduce our environmental impact generally. However, we are able to send a post version of the Form if it is necessary.

I have raised your feedback with the appropriate department for further review.

Many Thanks,

Cordelia

Noté 5 sur 5 étoiles

Kind and efficient - Highly Recommended

Our monitor was not holding its charge so I phoned and they sent us another one the following day. I press the button to set it all up and it was so easy to do and the people that respond are always so lovely

4 février 2023
Noté 5 sur 5 étoiles

We were impressed with how quick the…

We were impressed with how quick the alarm and key safe were delivered and how uncomplicated it was to set up. We feel more reassured now Mum is wearing a Carelink alarm.

17 janvier 2023
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Réponse de Carelink24

Hi Liz,

Thank you for your review today.

We are pleased to hear that your experience with the Carelink24 Personal Alarm service has been so positive thus far. I will be sure to share your comments with the appropriate members of staff.

I hope you enjoy the rest of your day.

Many Thanks,

Ash

Noté 5 sur 5 étoiles

A fantastic product and service

Delivery was fast, (despite the strikes) setting up the machine to the internet and the phone was a doddle, filling in the information online was simple to understand and straight forward and then hearing the opperators voice say my Dads voice whilst testing was so reasuring, giving us peace of mind. Thank you so much.

28 décembre 2022
Noté 5 sur 5 étoiles

Setting up the system was painless and…

Setting up the system was painless and easy and Carelink were very helpful. We had one emergency andthey were prompt and sorted things well. Very pleased with the system and feel more confident when home alone.

9 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Thanks your kit arrived for my…

Thanks your kit arrived for my mother the next day, even with the pre Chruistmas rush on deliveries. Set up instructions were very easy to follow and the 5 test alarm calls were very throrough as we checked pendant/ writs pendant and ranges for both. The staff were all well versed and polite. My mother listened in and was reassured that the activation of the pendnats got a speedy response especially as they receptionsit was clearly not aware that they were test calls only.

28 décembre 2022
Noté 5 sur 5 étoiles

Easy set up with compassionate operators

I bought this for my elderly mother and it arrived really quickly, was easy to set up and the telephone team on the red button were caring and compassionate, and when it came to the time we no longer needed the machine they were really helpful and considerate in closing the account.

16 novembre 2022
Noté 3 sur 5 étoiles

An unfortunate mishap by.myself

I've only used my Care Link.once which was accidental.and a very kind.lady answered me after .quite a quite a along time some time like 10-15;mins you just unable to..get through to me i.dunno why but there was a lotta background interference but scared me. It worried me as in case it was emergency and had to wait so long. Fortunately as I said it was myself ok and just by accident I pressed the a!arm. But a bad experience. Sorry about my complaint. I've no.idea about the date.

16 novembre 2022
Noté 5 sur 5 étoiles

Caring and efficient team who have our…

Caring and efficient team who have our backs if our elderly dad needs help. Thank you

11 novembre 2022
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Réponse de Carelink24

Hi Mrs. MacGregor,

I would like to offer our appreciation for you having taken the time out of your day to provide your feedback on the Carelink24 Personal Alarm Service that we provide you.

I am full well glad to hear that you have had such a positive experience with the Service and would like to let you know that your comments have been shared with our Staff.

I hope you enjoy the rest of your day.

Best Wishes,

Fiora

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