Carluccio's Avis 211

overpriced food and ambiance is hurtful

Service was terrific! Food was delicious!

Awful food tasteless and too expensive
Awful customer service
Slow and full of excuses
Refund me for my online order please
I am really upset with the bad quality of my food for the price I paid
Please refund me

The service was ok. But the food was terrible. Burger was bland. Salad had a frozen chip in it. Brocoli had shitty garlic and some sort of crap on it. Steak looked like it had been boiled

We came for a post wedding ceremony breakfast. The drinks took over 20 minutes to come. When it came to ordering the food, they didn’t have any panchetta and would not even allow me to add beans to my meal. My meal came and looked amazing! However, it was like eating an appetiser that made me feel ill. Will not be returning here!

I ordered the chocolate panettone for delivery. It was delicious, value for money and arrived on time.

Carluccio’s Leamington Spa. Great service, good table, good food and nice atmosphere.
This restaurant has had it’s ups and downs but it’s good at the moment.

I have been going regularly to Carluccios at Rowley Regis since it opened. Over a short time, being a regular, had gentle chat's with the staff accompanied by my silly jokes. Love the atmosphere, the staff are brilliant and courteous, and always enjoy the food and my large Americano. The place itself is like a massive greenhouse so watching people outside going about their normal daily business whilst surrounded by gentle chatter inside is special I go twice a week and meet up with friends for a special time of laughs and chats. Thank you to the staff for making this happen.

As returning customers we were so disappointed at the unwelcoming attitude of the female greeter at the Southampton restaurant we didn’t even stay to eat.

Was busy when arrived but but as we were having a late lunch it was soon quiet. Service was abysmal. Had to ask at least 4 times for water, for the dessert menu and the bill! Sometimes staff glided by the table totally ignoring me trying to ask for something. In my opinion food was average but extremely over priced. £90 for 2 people for tomatoes on 1 slice of sourdough; small serving of mushroom risotto; ice cream and a glass of wine each

Carluccio's Southampton west quay Marland's shopping centre. have visited here on several occasions, always seated almost to the brim, lucky to get a seat, excellent food, open gallery kitchen with good service.

I used to really love this restaurant, but lately the service has gone downhill. When we arrived, it was pretty empty, and one of the staff told us to sit wherever we liked. But as we were heading to a table, another waitress stopped us and said, “This is a restaurant, you can’t just walk in and sit where you like” – which came across as really rude. We then waited around 20 minutes without anyone coming to take our order, while the table next to us got served straight away. On the bright side, the food was as tasty as always.

Went to Carluccio’s at Manchester Piccadilly.Service from Jacob and Edson was excellent!

Wonderful meal at Carluccios 7/7/25 7 pm. The staff were wonderful, friendly and helpful. Thank you for making us happy after a terrible experience at the Rose and Crown before we arrived. Thank you to the lovely smiling lady who took us to our table.
We will return

I’d give zero stars if I could - made an online order and Royal Mails proof of delivery was a photo of the postie’s foot. Haven’t received my order and no reply from customer service despite sending several emails.

Appalling experience ordering hampers for a birthday. Without telling me they decided not to deliver as some items not available. Only found this out as I phoned to find where it was. Ignored three emails of complaint. No response from them whatsoever.

I visited the Solihull restaurant for lunch on 21st May 2025. During my visit, the waiter kindly advised me to keep the receipt in order to receive a 50% discount on my next visit. Unfortunately, I misplaced the receipt. When I returned to the Solihull branch three days later and provided proof of payment via my credit card transaction, I was informed that a reprint of the original receipt was not possible.

Despite understanding the need for certain policies, I was disappointed that no alternative solution could be offered, especially as I had proof of purchase. As a result, I am unable to benefit from the advertised discount, which has led me to cancel my planned return visit.

While I appreciate the initial helpfulness of the staff, I believe this experience reflects a lack of flexibility in customer service that impacted my overall impression.

The service was great and snack tasty at Leamington Spa branch

CAMBRIDGE RESTAURANT. Hadn’t dined there since the Boparan Group took it over. Mr Carluccio would turn in his grave!
Disinterested staff, salt and pepper grinders cracked and broken, tired looking and grubby round the edges! hygiene unacceptable, girl who was laying tables was not holding the cutlery by the handles as should be the case but holding the end which you put into your mouth with her hands which let’s face it we don’t know where they might have been! Horrible, turned my stomach.
Food mediocre.
How sad to see this once lovely restaurant end up in this state.

Enjoyed superb Mother's Day Lunch, chosen from set menu; three course meal in Leamington Spa. Light, creamy celeriac soup served with generous chunk of quite salty Palencia, sumptuous and silky white tagliatelle with truffles; followed by sweet panecotte with tangerine slivers. Perfect with % gin & tonic and a carafe of iced water. Service perfect. Daughter had delicious lasagne. Tasted each other's.