Carpetright Limited - East Grinstead Avis 77

Shop asked to measure up due to oversize room (more than 5m thus needing a join), and dormer windows on 2 sides. Requested to place join where least obvious but to do this in the most cost effective way. Chap who came out (initials AT) provided options but did not discuss potential excess (which they admit they should have done) for each case. Fitted really well (otherwise would have been 1 star) and essentially the join is invisible but the amount of excess was much more than I would have expected and when I complained they calculated this at £139 (I truly believe it is more than this). Anyhow they offered a gesture of £75 back, which felt insulting, but to avoid a long drawn out saga I said okay albeit I would not use their branch again. It’s worth noting the same chap came to our house previously when he worked for their now defunct former main competition and he placed some joins in a hall and landing that everyone in the carpet business that has seen them since agrees are not well placed and as a result are very visible (this carpet will be replaced shortly). I would not agree for him to measure anything else for us, ever. I would urge anyone with anything a little unusual shape or size wise to be very wary of AT if he is sent out to measure for you to hopefully ensure you only get the amount of flooring you need. To date they have also not even made the refund of the £75 (offer made over 2 weeks ago) despite me chasing for it to close this matter off. I was going to add the order number but now realise they neglected to send me the invoice.

Very helpful staff and a convenient local shop.

Friendly staff, let me know he was running late, which was absolutely fine by me. The gent that came out to measure and to choose my colours was polite and efficient.

Excellent service

Assistant helped me find exactly what I wanted. He was very knowledgeable and helpful. Arranged measuring survey. This was so helpful as I couldn’t have done it myself.

Great customer service

Very impressed by excellent service. Entered the store reluctantly as wasn't sure what I wanted. Good selection to choose from, helpful but not at all intrusive staff. The gentleman who served me had plenty of time to help making me feel like a valued customer. A very enjoyable experience

Very Vibrant Staff, tour of the store showing the variety of different carpets, really helpful with fitting options and delivery would recommend highly.

Great customer service, made choosing and deciding so easy. Really recommend to everyone. Will definitely be back.

Adrian knew his stuff, he was very knowledgeable and was able to advise us on exactly what we needed. What we thought would be a painful experience wasn’t, it was excellent. We are looking forward to having it fitted.

Matthew and Adrian were very helpful, knowledgeable and personable

Super service even though the order was small.

Honest, helpful advise very much appreciated making choices much easier. Assistant was cheerful polite and very knowledgeable. Would highly recommend.

The staff had time, patience and knowledge

I would like to especially thank Matthew in EG branch for his professionalism and patience with me. I had been so undecided about the type and colour of the carpet I wanted. And he was so kind to give me the time I need to look and answerd all my various queries. I am now very pleased with my choice and looking forward to having it fitted.

THE HELPFUL MEMBER OF STAFF ON THE DAY WE VISITED MADE THE WHOLE THING VERY EASY