castlepumps.com Avis 

Friendly, polite, professional and very knowledgeable service from Liam. We wouldn’t hesitate to contact him again or order from Castle Pumps in the future.

Castle Pumps are a very competitive and efficient supplier. Their quotations are always very prompt and accurate, with important information regarding the spares and lead times. Follow up when placing orders is always very quick and informative. Goods are always of a good quality and as requested. Nothing is ever too much trouble for them.

We recently placed an Order with Castle Pumps Ltd for Coupling Bushes.
We placed the initial enquiry for 3 sets (9 pieces per set) and then placed the Order for 3 sets (9 Pieces per set).
The Order arrived and we found we had received 18 pieces.
We therefore returned to Castle Pumps and asked where the other 9 pieces were.
Their response was that the Sets are made up of 6 pieces and not 9.
We informed them that they had every opportunity at both the enquiry and order stage to inform us of this.
They stated that they were sorry and admitted that it was their error.
We then requested 2 additional sets of the now informed 6 per set however were staggered to find a Proforma Invoice requesting payment.
We therefore returned to Castle Pumps Ltd and stated that as they had admitted their error we did not feel we should now be asked for further payment (£47.05 per set).
What we received back from Phillipa at Castle Pumps Ltd was that she had spoken to her Manager who stated that he would not supply the goods without payment. Phillipa then reiterated that it was her error and again apologised.
As we are very much in the customer service business ourselves we find their response, level or service and aftercare very poor indeed.
As a customer we often return as a repeat customer to many companies throughout the world.
We will not be returning to Castle Pumps Ltd nor will we recommend them to any company that we deal with and would recommend to anyone looking to place an order with them to beware.