Dennis is brilliant. Our extraction has never been so clean. Friendly and always makes sure to leave everything tidy. Highly recommend!
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Lisez les avis des autres
We recently had our restaurant kitchen deep cleaned, and Jodie was so speedy in her responses! She guided us clearly through the works taking place and got us booked in with no issues. More importantl... Voir plus
L'entreprise a répondu
Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... Voir plus
L'entreprise a répondu
Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fournitures pour restaurant
- Service de nettoyage de conduits de ventilation
- Service de ménage professionnel
Informations provenant de diverses sources externes
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Coordonnées de contact
Longbridge Way, UB8 2YG, Uxbridge, Royaume-Uni
- www.cateringhygiene.co.uk
4,1
Bien
191 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Service
Dennis is brilliant. Our extraction has never been so clean. Friendly and always makes sure to leave everything tidy. Highly recommend!
29 avril 2026
Avis spontané
Dennis was fabulous🤩
Dennis was fabulous! Absolutely lovey guy and did a great job ⭐️⭐️⭐️⭐️⭐️
21 avril 2026
Avis spontané
Steve came to St Elmo Care home and…
Steve came to St Elmo Care home and done a really good job in our kitchen extraction.
19 avril 2026
Avis spontané
Canopy Cleaning
We had our canopy and extraction cleaned by Steve and it was a fantastic job, very friendly and cleaned up after him self! Highly recommend!
2 avril 2026
Avis spontané
sammic hand chipper faulty no warranty
Bought sammic hand chipper from them, I do understand thy are not producing the items (middle man ) same time there job is to represent customers and challenge manufacture issues unfortunately the warranty isn’t really warranty in my opinion , I had same chipper before from them lasted 4 years this time around Handel come out after couple of months they suggested I can buy new Handel for £130 and install it myself , or send it back to manufacturer on my expense and if they decide isn’t there fault I have to pay labour and parts and probably they will come out with some excuse not to fix it , sad how bit corporation just use small businesses
18 février 2026
Avis spontané
delivered as promised
delivered as promised, good eficient service from Natalie
10 octobre 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Mr Ribeiro
Thank you for your kind words! We’re delighted to hear that your order was delivered as promised and that Natalie provided you with efficient service. We’ll be sure to pass along your praise to her. We look forward to serving you again!
CHS Team
Big thanks to Natalie for resolving an…
Big thanks to Natalie for resolving an aborted delivery of our Tefcold SC381 fridge. She swiftly arranged next-day delivery at no extra cost!
Super-efficient, friendly, and stress-free. Thanks, Natalie!
17 octobre 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Robert
Thank you for sharing your experience! We’re so glad to hear that Natalie was able to resolve the delivery issue swiftly and arrange next-day delivery for your Tefcold SC381 fridge. We’ll be sure to pass along your kind words to her. Your satisfaction is our priority, and we’re thrilled we could make things right for you!
CHS Team
We are very happy with the cleaning…
We are very happy with the cleaning process today made by Denis at our premises.
Well done
9 octobre 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Gabriel
"Thank you for your kind feedback! We're delighted to hear that Denis provided excellent service and that you're happy with the cleaning process. We'll be sure to pass along your praise—well done, Denis!"
CHS Team
They did appear to do a good job of…
They did appear to do a good job of cleaning the commercial cooker hood. They also fitted an inspection hatch. But left noise insulation hanging off, half removed. The state they left the site in was disgraceful. Which made me question the rest of the work. They also got the invoice wrong.
30 juin 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Bernard
"We're sorry to hear about your experience and the issues you encountered. This is not the standard of service we aim to provide, and we deeply regret the inconvenience caused. Your feedback is important to us, and we will review this situation to ensure improvements are made. Please reach out to us directly so we can address your concerns and make things right."
CHS Team
Complained on the 15th of May 2025…
Complained on the 15th of May 2025 about customer service and received a reply today 29th July 2025 record for worst service ever
29 juillet 2025
Avis spontané
Réponse de Catering Hygiene Specialists
"We sincerely apologize for the unacceptable delay in addressing your complaint. This is far from the level of service we strive to provide, and we deeply regret the frustration this has caused. Please know that we take your feedback seriously and are committed to improving our response times. If there's anything we can do to resolve your concerns, please don’t hesitate to reach out."
CHS Team
Great job!
Steve and the team are extremely knowledgable and trustworthy and work to a very high standard. They work quickly and efficiently yet spend time discussing and resolving any long term issues that you have.
12 juin 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Georgina
"Thank you for your wonderful review! 🌟 We're delighted to hear that Steve and the team impressed you with their knowledge, trustworthiness, and high standards. Taking the time to address and resolve long-term issues is something we pride ourselves on. We truly appreciate your kind words and look forward to assisting you again in the future!"
CHS Team
The Bargemans Rest, Isle of Wight
We haven't used CHS for many years for our duct clean as we were doing it in house, our circumstances changed and we were extremely pleased with our recent clean. Steve did an amazing job, inside and out and left the kitchen and duct work gleaming. Thank you 😊
10 juin 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Dave
"Thank you for your lovely review! 🌟 We're thrilled to hear that you chose CHS again and were so pleased with the recent clean. Steve will be delighted to know his hard work left your kitchen and ductwork gleaming! 😊 We truly appreciate your kind words and look forward to working with you again in the future!"
CHS Team
Extract
Filter: None
Gemma
“Steve came to our care home in southsea and as always done a wonderful job! He’s always so friendly and good with staff and our residents. The hood looks great and we look forward to seeing Steve again. Thank you
”
25 juin 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Gemma
"Thank you for your heartwarming review! 🌟 We're so glad to hear that Steve once again delivered exceptional service at your care home in Southsea. It's wonderful to know he's not only great at his job but also friendly and kind with your staff and residents. We'll be sure to pass along your kind words to him! Looking forward to assisting you again soon!"
CHS Team
Recommend. Steve was fab
Would recommend this company. Very helpful on the phone. Steve that came out to our company was so helpful, I even asked if he could attend next time. I felt that Steve gave 💯 percent to the work that was needed. Thank you
15 avril 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Jane
Thank you for your fantastic review! 🌟 We're so pleased to hear that you found our team helpful and that Steve went above and beyond during his visit. We'll be sure to pass along your kind words to him! It means a lot that you'd like him to attend next time—he'll be thrilled to hear it. Thank you for choosing us, and we look forward to assisting you again!"
CHS Team
Great product
Great product, price, turnaround for bespoke frames and customer service.
30 mai 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Chelcie
"Thank you for your fantastic feedback! 🌟 We're thrilled to hear you loved the product, price, quick turnaround, and our customer service. Your satisfaction is our top priority, and we look forward to serving you again!"
CHS Team
BAD MANNERS!!
BAD MANNERS!!
I had a terrible experience with this catering hygiene specialist, and I strongly advise others to steer clear. From the outset, their customer service was appalling; they displayed a complete lack of manners and seem to have no intention of solving issues. To make matters worse, even before receiving my order, I was informed that if I decided to return it, a massive restocking charge would apply. This feels like an unfair tactic to ensure they can charge customers regardless of the situation. There are plenty of great catering companies out there that prioritize customer care—do yourself a favor and avoid this one at all cost!
17 juin 2025
Avis spontané
Réponse de Catering Hygiene Specialists
"Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide, and we deeply regret that we fell short in your case. Your concerns about customer service and our return policy are important to us, and we’d like the opportunity to address them. Please reach out to us directly so we can work towards a resolution. We value your feedback and will use it to improve our processes moving forward."
CHS Team
Fantastic service
Experienced great customer service while ordering a large fridge for my new business and Natalie was a great help in helping with swift response and delivery of the unit. Very satisfied.
31 mars 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Jim
"Thank you for your kind words! 🌟 We're thrilled to hear about your positive experience and that Natalie was able to assist you with swift responses and delivery. Your satisfaction means the world to us, and we’re so glad we could help with your new business. Wishing you all the best, and we look forward to serving you again!"
We have purchased catering equipment…
We have purchased catering equipment from CHS on a number of occasions. Jodie has been extremely helping, checking stock and processing the order for us.
28 mars 2025
Réponse de Catering Hygiene Specialists
"Thank you for your continued trust in CHS! We're delighted to hear that Jodie has been so helpful in assisting with your orders and ensuring everything runs smoothly. We truly appreciate your support and look forward to serving you again!"
CHS Team
Kitchen Deep Cleaning
We recently had our restaurant kitchen deep cleaned, and Jodie was so speedy in her responses! She guided us clearly through the works taking place and got us booked in with no issues. More importantly, the team did a brilliant job with the deep clean. We have used Catering Hygiene often and will continue to use them in the future.
28 février 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Thank you so much for your kind words! We're delighted to hear you had such a positive experience from start to finish. Providing the best service possible is always our top priority, and we're so pleased to have met your expectations. We truly appreciate your support and look forward to welcoming you back in the future!
Terrible after-sales service- avoid.
Terrible after-sales service when a new glasswasher developed a fault rendering it useless within 4 months of purchase. Refused to cover repairs for this new machine because we didn’t pay extra for parts and labour warranty. Avoid at all costs.
17 février 2025
Avis spontané
Réponse de Catering Hygiene Specialists
Warren
We’re sorry to hear about your experience. Unfortunately, the unit you purchased comes with a parts-only warranty. This means you would need to arrange for your own engineer to inspect the unit, and we’ll be happy to provide any necessary parts under the warranty.
Please let us know if you have any questions or if we can assist further.
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