Cats Protection Avis 

We have been looking for a companion to our resident cat after losing her brother last year. Cats Protection have been very helpful, both during the adoption process and during integration of our new cat into our household.

Throughout the process, I have been impressed with how the welfare of the animals in their care is most important to them. Yes sometimes it takes a bit of time to get a reply, but people have to remember that they are dealing with volunteers who are giving up free time to look after a lot of abandoned animals so things understandably can slip through the cracks.

Have emailed and called several times but none ever answers the phone and no one has ever returned an email.

I adopted a 4 year old cat, less than 3 months ago, said to be healthy but actually has long-term health issues that I can’t afford. I’ve only found this out now I have the cat and love her to bits and can’t afford the vet bills which are thousands. No response to my email or voice mails. I don’t know what to do. Feel very mislead and upset. Not the best outcome for the beautiful cat, because she needs someone who can afford extensive ongoing vet bills

I have written reviews before for cats protection but wanted to do so again. Shout out to Linda carly and teresa from the Three rivers & Watford branch of cats protection. They have been so amazing in helping me rehome my 14 cats ( dont worry people not rehoming all just most of them ) to help give my cats a better quality of life and going to good safe homes. Very easy to communicate with them and I must say the team I am dealing with not only professional but very empathetic and helpful. Really cant say enough good things about the cats protection members.

We really wanted to rescue and heard so many good things about cats protection, and after adopting a cat from them (Benny) we can see what everyone was talking about friendly staff, very professional , organised , was very nice to see the cats without groups of people there , it’s good to have the appointment system , makes it a less stressful experience for the cats and the people viewing them.

Joe helped us find Benny , he is an asset to Cats protection , he made us feel very relaxed , answered all our questions and made sure we got the right cat.

Overall a really good experience that has made us very happy and Benny too.

They can't help with costs re neutering on a feral site, was advised to contact other rescues in the area! I thought they were here to help cats but they just pass the buck, meanwhile cats are multiplying.

Have dealt with CP on few occasions.
They do fantastic job and care for every cat in their care.
I have had 3 cats from them. They have always been there when I have had couple of strays wandering around. Taken them in and found homes.
All so caring.

Our cat bongo has been taken without our permission disgusting women and service do not trust them we will take this further how dare you this was in Southampton

I can’t thank Yvonne, a Community Engagement Assistant from the L11 Community Engagement team at Cats Protection, enough for the incredible support she provided during such a critical time.

After taking in a stray cat, Chase, we reached out to Cats Protection for help with neutering. To our amazement, Yvonne called within an hour and arrived at our home soon after. Not only did she ensure Chase received everything he needed, but she also saved my dog’s life.

Maisie was gravely ill, and after our vet told us she wouldn’t survive the operation she desperately needed, we had lost hope. Thanks to Yvonne’s quick thinking and recommendation, we had a vet who could treat her. Without her advice, Maisie might not be here with us today.

Yvonne’s kindness, expertise, and genuine care went above and beyond. We will never be able to thank her enough for what she did. She is an absolute lifesaver, and we are forever grateful for her compassion and dedication.

If you ever need help with an animal, I highly recommend reaching out to Yvonne at Cats Protection—her commitment to their well-being is truly remarkable!

We registered with this centre to adopt kittens after our cat of 17 year went over his rainbow bridge. My sons this time each wanted a kitten of their own.
I was rung back within a couple of days to run through the adoption form by Joe who gave the next steps and said they would be in contact as and when something suitable came up. Luckily for us a pair of kittens came up quickly and we went to meet them. the staff were very welcoming and allowed the boys enough time with the kittens (although they would have liked more). We decided to go ahead and adopt and were given information to take away so we could get prepared. The adoption forms themselves threw up some queries as the information didnt mirror what i had been told when we met the kittens the first time. However, I was able to get this clarified with Sally when we picked up the kittens, who are now settling in well to their new home. I've been able to get advice since we got them home as well which has been helpful.

I recently called the main phone line of Cats Protection for some advice on rehoming or integrating a street cat. The lady I spoke to was incredibly helpful, patient with me as we went through both options in detail, and gave me lots of wonderful and practical advice throughout the conversation.

I have volunteered for Chelwood gate and rehomed my beautiful Daphne,some years ago but no longer with us
I had a wonderful experience when I adopted her, the staff were amazing.
I have previously left glowing reviews.
I filled in adoption form today, had a phone call from, Paul, hope I got the
name right, it felt like an interrogation
I am disappointed, I am trying to rehome kittens, when time is right but as I have a 21 years young adult cat family member, who is very active and does not show or act his age, was told this would normally not be allowed because of his age.
I have consulted at length with my vet over this and she is fully supportive that a pair of kittens would be ideal, Ozzy can interact with them and when he has had enough they have each other.
But was told they would considerit it but' you will be put in a folder'
on a waiting list, lots of people want kittens.
I have been a dog warden and fostered many rescued cats and dogs with issues,as I explained and although I have an elderly cat he is in an really good condition, very agile and mobile, plays most of the day.
Really disappointed by Cat Protection's attitude, my vet is happy to act as a reference for me but, sadly I will be buying from a private buyer after that
experience, I have always rehomed and never brought from private buyers because of the all horror stories I have heard but I will have to take my chances.

We had a brilliant experience with cats protection- so lovely and helpful and our kitten was so well
Looked after before we got him

So, I've unfortunately had to give two of my cats up to York cats protection due to my financial situation which is already a heart breaking thing to come to and the manager of the place was quite rude. I understand I was a little late with passing one of the cats over (due to crash today traffic was bad) and I understand they're a charity that run on donations but the way this manager spoke to me was unprofessional and just disgusting. He asked me the usual line of if I'd like to donate I said unfortunately I can't and then continued to ask me if the person that dropped me off would be willing as they've taken two cats from me and it's costs money to keep them, I said unfortunately not today and then continues by saying well we do have an online link that you can donate to. I reluctantly took the slip out of being pressured into it and made me feel so horribly bad that I couldn't afford to donate nevermind keep my own cats due to money issues. I've been in the customer service industry for years and it's not acceptable to peer pressure people into doing something they can't do then them making you feel awful for not being able to. Then he continued by saying that he'd sent me an email with the same link (without asking my permission first)

The CHARITY COMMISSION governs Cats Protection, it is registered under the numbers 203644.
After reading the very bad reviews, I also decided not to give donations , even though I love cats very much. I would also like to suggest that people write their complaints to address given, (For reporting wrongdoing),not just to the Trustpilot. I think such charities do more harm than good.

We recently adopted 2 cats from Cats Protection in Northampton. With help from a lovely lady on the phone we found our beautiful Bella and Rosie. Very quick response although if you are
looking for kittens they do understably seem to get picked first. Please don't rule out older cats who need a home and are just as adorable! Thank you to Darren for fostering them for us.

I have had 6 beautiful kittens from Boston cat protection. They have all crossed the rainbow bridge now. They all lived to 16/17 years except for 2 who were 20 and 21 years. I have saved a few puss cats with Bostons help. I've got traps off of them and caught cats that needed medical treatment. CP took them straight to the vet. Excellent people.

These people don't respond to the requested online applications,but decided instead to put the cat we were interested in as " reserved", three days after our application! And even though we are an adult only household who raised two lovely cats to 18 years old,they both had been from terrible homes and were traumatised but slowly became the lovely,gentle animals they really were after years of love and patience from us,yet we STILL were not good enough for CP. Am beginning to wonder if they really have any cats or the whole set up is just a scam for money,with random pictures of cats taken from magazines! Will be going elsewhere

Give pepper and ginger back to their rightful owner !!! Mersey side cat protection have separated them it’s heart breaking and won’t give them back !!! It’s theft

Only one of their staff has been “nice” the rest have been snotty jobsworths. I volunteered but withdrew because the management culture is poor, even during an interview the line manager failed to make eye contact just wrote notes leaving the questions to someone else. I have worked with other animals charities happily for over 20 years, but cats protection culture is unbearable.