CBDMovers Avis 

I had booked for a service one 2 weeks in advance and booking process was very professional. My booking was to commence the work at 2pm and to make sure that the process is happening smoothly I had called them by 10am same day. I was happy to understand that everything is ready and they promised me a call back from the truck driver 30 mins before the scheduled time.
Waited till 2 PM nothing happened. Then called the call center again (pls.understand the call center waiting time is 15+ minute each time).
They said that the truck is on the way, should receive a call now.
Waited till 4 pm , nothing happened. Called them again. They said the truck will reach at 5 pm.
Called again at 5pm, after talking to a number of people at the call center I was informed that the service cannot be done today!
When requested about the seriousness of moving the house on that day itself, I was promised that we will arrange everything by 6.15pm!
Waited till 6.30, then I received a call saying it is not possible to do the work on that day, let's do it tomorrow.
Simply I ended up paying 1 week's extra rent at the old place and new place.
This is CBD movers. Be careful before booking as the customer will end up on the road without any support.

Removalists were friendly and careful with removing furniture and taking out and inside old and new home.

Very good communication, prompt service. Removalists very helpful , and showed concern for my belongings

By far the worse experience i have ever had !!
i was booked for a 10-2pm sat waiting an ready with a new born baby for hours on end with no one rocking up, then get a call to say another truck is coming between 3-6pm i cried all day as nothing went to plan an i was left stranded with everything packed an a overtired baby needing to be in a home space
eventually they arrived, men where nice enough but clearly didnt know what they were doing, i have a very small house only 1 person so not much to move they took over 2hrs to load very very slow and not utilizing all space so this mean things were left behind, they drove like a snail when we finally got on the road and when arriving took a stupid amount of time unloading, they stopped unloading at one point an said they cant unload until i have paid due to it now being out of hours. i got sent 3 different payment links NONE of which were the correct amount. they wouldn't unload i was exhausted an needed my bed so i paid the money out of exhaustion even tho it was hundreds more then quoted. they then unloaded some more an then stopped an said i have to pay a $50 fuel levy all of a sudden even tho i ALREADY paid the hourly rate, call out fee and a $75 fuel levy
i told them you cant suddenly change a quote an refused this amount, i lost most my fridge items including my sons medication and breast milk i spent hours collecting due to how long it took, the didnt finish until 10pm
it was a horrible day, so extremely disappointed, angry and fuming what a shit show scam of a company! you should be ashamed of yourself money hungry and need shutting down what a joke !!

Nice and quick.
Friendly
Would use for part 2 of my move

Efficient and courteous

Not pet friendly, if they see any signs of your pet, like your pet’s bed, they will cancel and leave you high and dry.
Drivers turned up, lied to my face, said the truck was not large enough, had to go back and get a larger truck.
When I called the office, they said it was a hygiene issue due to cat fur. I stated that I'm happy for them to leave the pet chair and I will take it myself. They did offer a later time, still with no guarantee the driver would not cancel again, don’t feel safe relying on them again. I’m now left with no movers and three days to move out, and they kept the deposit!

Great experience and very professional service. Most recommended

I strongly advise everyone to stay away from CBD Movers.

What was supposed to be a straightforward move turned into a frustrating and costly experience. The job was left unfinished, with several items not moved as agreed, forcing me to make alternate arrangements at the last minute.

The team was highly unprofessional — poor communication, lack of accountability, and no clear coordination during the move. To make matters worse, there were hidden costs added along the way that were never properly explained upfront. What you’re quoted is definitely not what you end up paying.

When I raised a complaint, the customer service was extremely disappointing. There was no genuine effort to resolve the issue — instead, I was given an “option” that was completely impractical and did not address the problem at all. It felt like they were just trying to close the case rather than help the customer.

Overall, this service is a complete rip-off for the money charged. Save yourself the stress, time, and extra cost — do not choose this company.

CBD Movers did a solid job from start to finish. Good value for money, turned up on time, and got straight into it without any mucking around. The team was professional, handled everything with care, and made the whole move a lot less stressful than expected.

Would definitely recommend them if you want a reliable, no-fuss move.

Removalists took 2 hours to load 6 chairs and a mattress. They smashed a sauna door, put a hole in a mattress and broke the leg on a tall boy. Despite filling a complaint, having photographic evidence and calling at the time of the damage they are denying all liability because the written statement the removalists wrote contradicts my photos. Completely unreasonable. I warn, do not use. They will take you for a ride.

Excellent removalist who were punctural and professional
I have used them a few times great prices great service

Professional, effective, on time and good communication. Really happy with their help

The team we had assist us move were fantastic. Polite, efficient and most importantly on time.
They made a stressful move so much easier.

The team notified us when they were 20 minutes from arriving. The two guys were so polite. They were such hard working men. Everything was packed into the van with great care. Upon arrival, each carton and item was placed as I wanted. There was not one item that was damaged or broken.
I cannot recommend the van team and CBD any more highly

Good move, could have been a bit quicker but overall satisfactory and reasonably priced

What ever you do, do not use CBD movers. They are not truthful or professional. They promised no hidden fees and that my deposit formed part of the total cost. They also state no charge for dismantling furniture and seem so professional at the time of booking. However when asked to dismantle a bed they had no tools to do anything and wanted to drive to Bunnings to get allen keys meaning I would be paying them $260 hour to do so. We decided to leave the bed as this would have been too costly so now we have to do this ourselves. I actually wouldn’t even mention this if they had not stolen my deposit. At the end of the job the driver gave me the price to pay which I agreed was correct however he then asked me for a tip. When I declined he said don’t worry he would reduced my price but then add a tip for himself. I thought this was strange but gave them the correct amount. I then asked for my deposit but they said no my items were heavy so they were keeping the money for that. I said this was never discussed but they said they can decide on the day. I have followed every avenue they requested before writing this review. They said they would ring me and I would have my money today which did not happen. I also notice when people leave negative reviews they say they must have the wrong company as they have no records of the job. I have the booking number the names of the workers that moved us so don’t fall for that.

CBD Movers do not deserve any stars. They should not be in business. We had a shocking day waiting all morning when the job was meant to be one hour. The excuse was the guys did not go through a toll road. What probably happened was there was another drop off as our furniture was on its side at the back of the truck, one delivery we don't think so. When the truck arrived, the guys were rude and rough with the few pieces of furniture. We had paid for stairs in our quote but they were too late arriving so we had to put our furniture on a trailer which was now parked next to the truck. Before moving the second piece of furniture they requested their money. My deposit from the day before was not taken off the price, then a surcharge and double the quote. When I expressed my concern, the guys would not move our last piece of furniture out of the truck. I had to pay the larger amount and have tried all afternoon and today to get in contact with the company, but no one will get back to me. Fair Trading will hear about this company. Never ever deal with CBD Removers.

So many things went wrong with this move, The day started badly and ended even worse.

They were 2 hours late despite a 2 hour window. The lead man on the job demanded cash despite on booking I said it would be card payment. The workers then demanded additional $200 for moving one item claiming it was heavy (although they did not remove drawers to make it lighter) and then drove off without completing the job, leaving the chest of drawers in the garage. Note that this job was only for two items! I cannot even imagine the hassle if I had been doing a full house removal!

Company contacted but I was told it would take 2/3 business days to review! Accounts then harassed me at 8:45pm that night despite the job not being completed.

I can only say to take great care if you decide to use this company. I would not recommend.

Update: they organised a different crew to come and finish the job the next day at no charge so that redeemed them although it should never have happened in the first place