CCosplay Official Avis 35

TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The Superman cosplay is absolutely fabulous! I truly loved it, it looks exactly like the one from the movie. The level of detail is incredible, and you can really tell that a lot of care and effort... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing cosplay, was shipping and the quality is way better then any genshin cosplay I have ever ordered in the past few years, recommend a lot!

L'entreprise a répondu

Noté 5 sur 5 étoiles

The costumes are purely made of magic and allow for you to really feel like you’re apart of the films. Along with me being happy with my purchase, customer service was phenomenal all thanks to the out... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bad communication and cosplay it too small and tight don't fit at all and they won't issue a full refund don't use them scammers

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de déguisements

Écrit par l'entreprise

CCosplay is a profession Cosplay Costume Shop. Online shopping for Anime Costumes, Game Costumes, Movie Costumes and Halloween Cosplay Costumes.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

35 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Very happy with my purchase

Very happy with my purchase and with the customer service. The fabric was very forgiving and the fit was better that I expected

31 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for liking our costumes and for your recognition of our services. We will continue to work hard to reach a higher level! Thank you again, welcome to visit us next time, and wish you all the best!

Noté 5 sur 5 étoiles

They were able to help me with the…

They were able to help me with the costume that didn’t fit. I truly appreciated their work and the quality is great

8 novembre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for giving us a high evaluation. Your recognition is the greatest encouragement to us. We are committed to actively and proactively solving problems encountered by customers and strive to give customers a satisfactory shopping experience! Welcome to visit us next time and wish you all the best!

Noté 5 sur 5 étoiles

The costume was shipped in a pretty…

The costume was shipped in a pretty great time and it fit very well. I was very happy with the costume. The only problem was it was hard to see with the mask on, but I still had a great time and I got great compliments when I was outside on Halloween wearing it.

30 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your affirmation of us, thank you for taking the time to give us a good review, thank you very much, we will strive to do better, and strive to make every customer who buys Champion Cosplay costumes have a perfect shopping experience. I hope you will visit next time, and wish you all the best!

Noté 5 sur 5 étoiles

Awesome experience

Great customer service and the costume was awesome.

19 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your feedback. Your good comments are the best affirmation for us! Wish you all the best in the future!I hope you will visit next time, and wish you all the best!

Noté 5 sur 5 étoiles

The delivery and good quality material

The fast delivery and good quality material,. Making the costume look good.

22 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your positive review. Champion Cosplay is committed to ensuring that every customer has a satisfying shopping experience.I hope you will visit next time,wish you all the best in the future!

Noté 5 sur 5 étoiles

I order Legolas’ outfit

I order Legolas’ outfit. Everything for very well and was comfortable to wear all day. I did get the boots as well. Although they’re not made for walking all day on rock and gravel they were still really nice. Everything was stitched nicely. To shoot a month or so to get them. Queen I asked about an update they were able to promptly give me one. Would do business again and recommend to others

19 août 2024
Avis spontané
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Réponse de CCosplay Official

Thank you so much for your feedback, it's the greatest joy we have in doing this job! Everyone can be a roleplaying champion and reap the joy.we will do our best to make it the best it can be.

Noté 1 sur 5 étoiles

Do not use this company!!!


I had had a bad feeling when I got an email a few hours after I placed my order, asking what size I wanted. I told them XL, and their follow up email said that size/model was out of stock (It showed as available when I placed my order) I was asked to choose a different model. I chose another model in XL and paid for expedited shipping (3-7) day on the costume. Well, my costume arrived 15 days later and was a size medium, which my kid couldn't even put on. These guys seemed shady from the start and they proved me right. The costume kinda sucked too. I bought a back up costume from amazon and it was much better and actually fit.(well worth the extra 10 bucks Do not use this company!!!

31 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Hi, we are very sorry. We always ship according to the size and shipping time selected by the customer's order. You can provide photos of the costumes size of you received to our customer service for verification. If we sent the wrong size, we can reissue or refund. Please note that different costumes have different size charts. There is a corresponding size chart at the bottom of each product page. The delivery of the package may be delayed due to some force majeure factors (such as strong winds or bad weather, flights not taking off on time), but we support refund the difference in shipping costs.
For orders that need to be delivered before Halloween, since we only accept orders in stock, we sent you an email to explain. If you have other questions with the costume you received, you can contact us at any time, thank you.

Noté 1 sur 5 étoiles

Shipping was good

Shipping was good. Expressed shipped and made it on time. Everything else garbage. Size was not true. Gloves were deformed with different sized fingers and were abnormally small. Mask could barely fit a stuffed animal. Ridiculous small mask that no way could fit a human head. Return policy a joke. Said would get half back only if they received the item back. I’m sure they “didn’t receive “ item to not refund. They offered me $10 to not send it back. Will not shop with them agaian

29 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Hi, we are sorry that I failed to satisfy you. You can contact our customer service at any time to handle it for you. If there is a problem with the items you received, we can reissue it or give you reasonable compensation. Many Masks on our website are one-size-fits-all and can generally be used normally. We will mark the suitable head circumference for some Masks. If the mask you received does not fit your head circumference, you can contact us to replace the mask or re-select a larger size mask.

We have a complete return and exchange policy and accept returns and exchanges within 30 days. We will remind you of the precautions before returning or exchanging the goods, and the buyer will decide whether to return or exchange the goods in the end. We are very sorry for the inconvenience caused to you. We will continue to improve our service level. Thank you.

Noté 1 sur 5 étoiles

Poor Quality/Poor Customer Service

I had a terrible experience with this company. I bought a costume from them and it did not fit at all. Not even close. I gave them my measurements and the costume did not even go over my shoulders. I spoke with them for over two days about how to remedy the situation. One of the biggest issues I have with them is that multiple people talk and each of them tell you different things. One of the employees offered to pay for my return since the costume did not fit at all. When I told "the manager" that, he simply said no we don't do that. Even though I copy and pasted the response from his employee he still denied it. After I already spent money sending it back, he tried to tell me he couldn't refund me for over a month and shipping would be taken out. DO NOT use this company. They are liars and deliver poor quality items.

19 octobre 2024
Avis spontané
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Réponse de CCosplay Official

Hi, are you purchasing a custom size or a standard size? If it is a custom size and we did not make it according to the size you provided, we can remake it for you or refund you. We always strictly make it according to the size selected by the customer. If there is a quality problems, we can reissue or refund. You can send us an email and we will definitely try our best to solve it for you. Since we have an entire customer service team, there are different customer service staff to handle your problem. We will work hard to improve our service level. We have a complete return and exchange policy. If you meet the requirements, you can contact us at any time for a return or exchange. If you have other requirements, you can also send us an email at any time. Thank you.
Contact email: service@ccosplay.com
Best Regards,
Champion Cosplay

Noté 1 sur 5 étoiles

Incomplete size charts and misleading R&E policy

The size charts do not include a waist measure so you cannot tell what size to order. The costumes are horribly disproportionate in sizing - on an average build girl the waist was so small the costume was unwearable when the other measures used to size were fine. returns and exchange policy is a farce - when you ask for an exchange you get a long, unintelligible email basically telling you no with excuses about cost and customs.

Edited following reply: I have been in constant communication with the company attempting to resolve this, the review stands. The response is remains a lengthy email basically telling you there is really no way to return/exchange for a correct size, particularly in time for Halloween. The advice for those considering purchasing stands - note that they post incomplete size charts, proportions are off, and you cannot really return or exchange.

Edit: As the point of this site is "trust" I will once more clarify the facts and then I am done with this company. They only supply height and chest measurements. The remaining measurements appear disproportionate to me; that is simply information to potential buyers. I was compensated $30 on a $200+ costume which consists of pants, top, vest, cloak, and two accessories. The pants are completely unusable. I have spent $30 to adjust the belt and have to take the vest to a tailor to create a new closure for the waist. I will spend more than $30 to correct this AND have a very upset daughter. The response is accurate that technically they will accept a return, but I received an email saying that if I did so, I would pay more than that in shipping, risk half my refund if customs detained my goods (not sure how I can prevent that from happening), and that I had to ensure it was "odor free"; given how it smelled when it arrived, also not sure how that would be prevented. They are also now asking me to change my star rating because "they like to get 3 and 4 star reviews." This is bad company to do business with.

10 octobre 2024
Avis spontané
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Réponse de CCosplay Official

I'm so sorry. I inquired about your order.Because our size chart only has height and Chest,Waist,Hips circumference, the costume you purchased did not fit the user. We apologize for this.
We do accept returns, but we are from China and it is too expensive to return. I found out that our customer service also compensated the cost for you to fix it. I am very sorry for this shopping experience.

Noté 5 sur 5 étoiles

Deadpool 3 costume

I was buying this for my son so I had a lot of questions regarding sizing and if I would receive it on time. They answered everything very good customer service. It arrived on time as promised. Also my son absolutely loves it. The quality is great and not cheap looking at all. I think he looks awesome wearing it! I highly recommend buying from here.

5 octobre 2024
Avis spontané
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Réponse de CCosplay Official

I'm so glad the costume worked for your son and thanks again for your feedback

Noté 5 sur 5 étoiles

Awesome customer service

Awesome customer service, really helped me get my order on time under circumstances. Variety of costumes is amazing and would definitely recommend to someone else.

29 septembre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your feedback!

Noté 5 sur 5 étoiles

Incredible quality and service!

I needed a very believable Deadpool costume for a very special film project I am doing for a Florida Law Enforcement Public Service Announcement featuring Deadpool doing important Halloween Safety Tips. Champion Cosplay hand crafted a Deadpool 3 costume for our actor. We gave them the measurements and they created a picture perfect suit in an incredibly timely manner!! Their customer service helped me every step of the way in a very professional and courteous manner. We are so pleased with the result. A huge thank you to Champion Cosplay!!

26 septembre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you so much for sharing such wonderful feedback! We are so happy to have been able to help you with your special film project and it really makes feel so honored to know that our Deadpool costumes fit your needs perfectly. We are proud to be able to contribute to our Florida Department of Law Enforcement's Public Service Announcement as a contribution. Your high praise also encourages us to continue to strive for excellence in quality and service.

We appreciate your trust and support of our team and look forward to many more opportunities to assist you in the future! We wish you a smooth shoot and a successful Halloween Safety Tips Campaign!

Noté 5 sur 5 étoiles

Quality Customer Service

The customer service team was extremely helpful in getting me a new size for the costume pieces I had purchased. They were able to arrange fast delivery and each piece looks great and looks well made. I am looking forward to wearing it for the Halloween season and beyond.

16 août 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your feedback!

Noté 5 sur 5 étoiles

Well made

Well made, quick service. Fits perfectly.

24 septembre 2024
Avis spontané
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Réponse de CCosplay Official

Thank you very much for your feedback!

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