Having private lessons with Cristina…
Having private lessons with Cristina was great and I look forward to continue at the school.
4 mai 2026
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À propos de l'entreprise
Écrit par l'entreprise
Teaching Spanish since 1986, Cervantes Escuela Internacional is a prestigious family-run institution with 40 years of experience in academic excellence. Located in the beautiful city of Malaga, our school serves as a premier destination for those seeking a premium linguistic and cultural immersion in the heart of the Costa del Sol. As an accredited center by the Instituto Cervantes, we have earned the trust of over 80,000 students worldwide who have chosen our Malaga headquarters for its professional and personalized learning journey. Our academic team includes DELE examiners and authors of Spanish textbooks, ensuring top-tier education. Beyond the classroom, we take pride in our extensive socio-cultural program, offering daily activities and guided excursions that showcase the very best of Malaga and its surroundings in a safe and delightful ambiance. At Cervantes Escuela Internacional, we prioritize the well-being of every participant. Our long-standing reputation is built on four decades of dedication to the global community from our iconic Malaga base. We strive to ensure that every student's stay in our city becomes an unforgettable journey, backed by the expertise of a leading organization in the field of Spanish as a foreign language.
Coordonnées de contact
Av Juan Sebastián Elcano, 89, 29017, Málaga, Espagne
- +34952295378
- info@cervantes.to
- www.cervantes.to
3,6
Moyen
3 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Disappointing experience with Cervantes – no support, no responsibility.
We booked a summer course at Enforex Barcelona through Cervantes, trusting their expertise and expecting a reliable, safe program for our child. Unfortunately, that trust was misplaced.
When serious issues arose at the school – including lack of communication, disorganization, and safety concerns – we tried contacting Cervantes for support. They responded in an extremely unprofessional way, saying that by contract they were not liable and that we should deal directly with the school. When we asked about compensation, they literally laughed.
As an agency, Cervantes acted more like a passive reseller than a responsible intermediary. They were absent when it mattered most, and showed no empathy, accountability, or willingness to help once problems started.
I would strongly discourage other families from booking through Cervantes, especially when it comes to programs involving minors abroad. If things go wrong, you’re completely on your own.
21 juillet 2025
Avis spontané
Réponse de Cervantes Escuela Internacional – Spanish School Malaga
SAFETY CONCERNS NOT SUBSTANTIATED BY DOCUMENTED RECORDS
We are sorry to read this review and would like to clarify several important points based on documented facts.
The matter raised during the program related exclusively to class level placement within a structured summer day camp program in Barcelona, a standard academic adjustment that was addressed in coordination with the partner camp’s academic team. At no point were any safety-related concerns reported to us or confirmed by the camp provider. While we remained in direct contact and supported the family throughout, academic decisions are determined by the camp’s academic team.
Throughout this period, we remained in direct contact with the family and actively assisted in resolving the situation, including providing support over the weekend to ensure a timely resolution.
The initial program concluded on July 18th. It was clearly communicated by email that a second booking for the younger sibling would only proceed if the situation had been resolved. A second booking was then made immediately afterwards, confirming that the matter had been satisfactorily addressed at that time.
This second booking was requested at very short notice (the Friday before a Monday start), and we made every effort to accommodate it during peak season within a summer day camp program operated by our partner language school in Barcelona.
We also note a clear inconsistency between the severity of the claims made in this review and the subsequent actions taken, including proceeding with another booking for the younger sibling after the situation had been resolved.
Furthermore, the date referenced in the review (July 21st) does not correspond to any reported incident. According to both our records and confirmation from the partner summer camp in Barcelona, where the program took place, no issues were reported on that date, nor were any concerns raised to us at that stage.
As outlined in our terms and conditions, we operate our own Spanish language school in Malaga and also collaborate with accredited partner schools and summer camp providers in other destinations. In this case, the program in Barcelona was delivered by a partner summer camp, where both siblings were enrolled, including the second booking made immediately after the resolution of the class level placement matter, which was the only issue raised during the program. Throughout, we provided continuous support to the family, as was the case here.
We take all feedback seriously. However, given the documented timeline, verified communications, and subsequent actions taken, this review does not accurately reflect the nature, context, or outcome of the situation and is inconsistent with the documented facts.
We remain available should you wish to revisit the matter in a constructive and fact-based manner, and we would be happy to assist you again in the future if needed, including reviewing or updating this feedback in light of the documented timeline and verified communications.
Not really a course. Overpriced.
The online "course" for teachers is, in my opinion, heavily overpriced and a waste of time. It's not really a course. The student receives a series of exercises and brief cookie cutter feedback once the exercises are completed and marked.
This method might work if you teach a language, but I think it's not appropriate if you are teaching somebody with no previous experience how to teach. I have two masters degrees, speak 3 languages and I never felt so lost in a "course".
Despite being an "international" school, the start date and deadlines to delivery the assignments are in Madrid time. This is not specified anywhere, except in the terms and conditions, the small print document that nobody ever opens and reads just before making a payment. When I sat Monday to start the course, I found out it had already started Sunday midnight my time and I was already late to deliver the first assignment!
17 juillet 2023
Avis spontané
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