I recently had an Unjust Treatment and Lack of Transparency…
I recently had an extremely disappointing experience at the Chancellor Hotel. On December 1, 2024, I was denied entry to visit a friend staying at the property. The front desk informed me that I had been placed on a restricted access list but could not provide any explanation or evidence to justify this decision.
This action was both unexpected and unjust. Over the past week, I visited the property multiple times without any issues or being asked for identification. I always conducted myself respectfully and was accompanied by my ADA-certified service animal, for whom I carry proper documentation. Despite this, I was abruptly turned away and left outside in the cold, which posed a significant health risk as I am HIV-positive with very low T-cell counts.
The lack of transparency from the hotel’s management added to the frustration. Instead of addressing the situation professionally or offering a temporary solution, I was left stranded during a difficult time of year. As someone who does not have family support and has experienced significant personal loss, being treated this way during the holiday season was especially hurtful.
I want to stress that I am not a disruptive or messy guest. I am a responsible individual visiting San Francisco from Rocklin, California. I value fairness and professionalism, and I was deeply disappointed by the way this situation was handled.
While the hotel’s location may be convenient, the treatment I received was anything but welcoming. Businesses in the hospitality industry must prioritize dignity, fairness, and compliance with ADA guidelines. Based on this experience, I cannot recommend the Chancellor Hotel to others, especially those with disabilities or service animals, until these issues are addressed and policies are improved.