Poor customer service
Of the 4 items that I ordered one was broken on arrival, through inappropriate packaging, and one was the wrong item (similar but wrong). I emailed the company twice but heard nothing back at all. It was only when I threatened further action that they finally responded, six days later! However, they hadn't actually read my emails (or not read them properly) and only offered a refund for one of the items. AT NO TIME DID THEY OFFER AN EXPLANATION OR AN APOLOGY until I pointed out their poor customer service and mentioned negative reviews. I have now received a full refund so they got there in the end but I'll never shop with them again.



