John Charcol Avis 

I had Molly Wilsden as my mortgage advisor, and she was absolutely amazing. After a very lengthy and difficult process, and speaking with a few mortgage advisors before hand who could not help, i found Molly at a company that specialised in helping with more complex remortgages. Our house is old, and of non-standard construction, and we were having no luck at all elsewhere. Molly was extremely helpful, quick to respond and always available to answer my many questions. She got us a remortgage offer, and helped me through every single issue and process along the way. We have now finally completed, and I could never have done it without Molly. I will continue to recommend her to anybody looking for help with a mortgage or remortgage, and be sure to use her when our 5 year fixed term is up. Thanks again Molly for all of your extremely hard work!

I have been through the property-buying process in the UK four times and have used mortgage brokers before, but I have never experienced such an exceptional level of service as that provided by John Charcol.

Alex Bowden helped me secure the most suitable mortgage by comparing both the high street banks and a range of building societies that I wouldn't have had access to on my own. He kept me informed throughout the process and, importantly, continued monitoring the market even after my application was underway. When rates moved in my favour, he proactively recommended switching products, ensuring I secured the best possible deal.

What truly set John Charcol apart, however, was the support from Emma Moores, my Account Manager. Emma coordinated the entire purchase process, liaising with solicitors, estate agents, and all parties involved, while providing me with regular progress updates. It meant I could focus on everything else, knowing she had complete oversight of the transaction. Her professionalism, dedication and proactive communication are genuinely rare to find.

Thank you both again for making what is often a stressful process feel seamless. It was honestly the best mortgage and home-buying experience I could have asked for, and I wouldn't hesitate to recommend John Charcol to anyone purchasing a property!

Absolutely great from start to finish. Took the time to really understand financial requirements. Charles Mills was excellent to deal with. Highly recommend to anyone with mortgage needs - particularly ones that require a little thinking outside the box!

I would highly recommend John Charcoal. Rob Gurr guided us through through process smoothly and answered all our questions and helped us along the way. Chantelle was fantastic too, following through to completion. Great experience all round. Thank you all

From start to finish Molly was absolutely incredible, nothing was too much trouble.
We had a lengthy year long relationship due to previous house sales falling through and Molly was there every step of the way. She was always checking in to see how we were or if there was anything she could do to help. She made the whole process stress free and easy, we couldn’t have wished for more.
She’s been incredible and by far the best mortgage advisor we have ever used, she goes above and beyond.
We will absolutely be returning customers.
I have recommended her to all my friends -10/10.
Such a nice and genuine person.
Thanks again Molly x

Kathryn Nield was absolutely fantastic. She was professional, friendly and explained anything I asked very clearly. She was also extremely patient with all my questions! I cannot recommend her enough. :)

Our Mortgage broker Jessica was simply first class. Following a thorough consultation, a mortgage application was submitted, processed and approved at lighting speed. She absolutely understood our circumstances and remained on call to answer any questions we had. I have no hesitation in recommending their services and Jessica in particular.

Fantastic communication. Excellent customer service and follow up updates on the best available mortgage offers.

Excellent communication, faultless and quick! Highly recommended, will definitely use again.

Brilliant from start to finish!
After a previous mortgage broker charged us and failed to secure a deal, i contacted John Charcoal with very little hope but boy was i wrong!!
They didn’t just find a deal, they found a much better deal than what was previously proposed by a different company and they have been one call away for any questions we had!
I know there is plenty of firms that don’t charge clients for sorting out a mortgage but from my experience they don’t compare to John Charcoal!
They don’t just sort your mortgage deal they chase solicitors from both sides bombarding them with emails and pushing them to work faster!
A big thank you to all team at John Charcoal they are all brilliant!

Used Daniel Williams to help with our first house purchase. Daniel was absolutely amazing answered all are question quickly and even helped us right at the end with completion. Would 100% recommend :)

This is the second time I use David Antony (from John Charcol) as my financial advisor. He is very professional and is able to source deals that are appropriate for his customers needs. Highly recommended.

As a seasoned Buy To Let lady, this was the first time using John Charcol.
Chris Allcock my broker was so pleasant and most professional throughout a quite a difficult mortgaging process.
Calm and efficient and always available . I am absolutely delighted . Thankyou.

John Charcol were amazing at getting me a mortgage and doing the impossible. Suzy is an absolute expert and wizard at getting difficult mortgages and working her magic with the lenders. I had poor credit, a tight timeframe and no deposit (gifted equity) and she used all of her knowledge to get me the best possible deal! Emma, Fiona and Chantelle were all involved in making the the purchase happened quickly and answering all my first time buyer questions! Highly recommend!

This is the second time I've used John Charcol, and once again the service was excellent. The process was smooth, communication was clear and Charles really took the time to understand our circumstances and finding the best mortgage deal for us.
Thank you to Charles and Eniko for the clear communication and making the process to seamless.

I highly recommend John Charcol for their professional and reliable service.

Jessica did a great job informing us re the expiry of the original fix and securing best deal on new rate.
Very responsive and knowledgeable.
thanks for your help.

Molly was a huge help in getting our difficult house purchase over the line. She went above and beyond expectations and we're truly grateful for all her hard work. Can't recommend her enough.

Absolutely first class service from Jenna Patel, mortgage broker at John Charcol. Jenna is knowledgeable, efficient and responsive. I received excellent advice and was supported effectively throughout my mortgage application process. Jenna went above and beyond and I would highly recommend.

Andrew N at John Charcol has been super helpful twice in recent years in sourcing me good mortgage offerings. I have found him to be very helpful and efficient, and I like the fact that he is prompt and diligent with his email responses to all my many queries.

Heidi was an absolute star, made the whole process simple and explain each step. Was always happy to answer any questions. Managed to get lender to honour a previous rate due to technical issues their end. Really impressed with service, would recommend to anyone.