Charles Church Avis 1 337

We moved into our Charles Church home at the Dargavel Development in Febuary and we love it! We really enjoyed our interactions with the sales rep on site Suzie Adams who was easy to deal with, had great communication and shared our excitement the whole way!

The site management team are also great, with Alec being very friendly and approachable with any quieries we may have.

We’ve had a fantastic experience with our new home with Charles Church.
You expect small issues here and there with new builds, however we haven’t had very many and the ones we did have were sorted out straight away.
The site manager Chris Alexander has been absolutely brilliant and he can’t do enough for you. He checks in constantly and I couldn’t have asked for a better service, you can tell he genuinely cares about helping people settle in to their new homes.

Buying our our first home is a great milestone in our lives. At the beginning we were on a doubt whether we could do this, but the experience with Charles Church has been genuinely positive. The team has been incredibly supportive, professional, and patient throughout. Kerry and Sam are incredibly friendly and kind towards us. They took the time to explain each step clearly, answered all our questions promptly, and made sure we felt confident in every decision we made. Nothing ever felt like too much trouble. Also, the quality of the development really impressed us.

Always great at sending people out quickly to sort out any issues. Geoff was polite and fixed our back door really quickly

Exceptional service from Suzie Adams at Dargavel

We recently moved into our Charles church home at Glan Y Coed having part exchanged our old home, Melissa from the very first moment was extremely welcoming and explained thoroughly and clearly the part exchange process and answered any questions we had. She was very friendly and put us at ease.

Julia was very good in explaining the finishing details and what was available to us. We were very pleased with the level of service we received.

Moved into a new Charles Church house in Warminster Wiltshire in March 26. What a mistake. We wished we never moved here. Hundreds of issues, including areas not correctly fitted to plan, holes left hidden behind units, cracked tile in bathroom, sockets missing or in incorrect place, window vents faulty, hole in ceiling by light, kitchen units not square, oven and tumble dryer damaged, large hole around boiler flue allowing wind to blow in, most windows and frames damaged, garden railings damaged, radiators not working, central heating failed, extractor fans whistle with air blowing inwards, every door frame scarred as not filled in and rubbed down before glossing, utility cubboard poorly designed, kitchen tap and sockets tarnished, toilets sound like a fog horn when flushed, porch damaged, chips on radiators, garage door marked, chip in bath, back gate too small and incorrect hung. House was in dirty condition on moving in day, hundreds of paint splatters, dirty silicone, sticky grime on surfaces whole bucket of dust swept up in garage. Some contractors show careless attitude. Staff have lack of product knowledge regarding fittings especially alarm and solar panels. Slow response to issues. More robust quality controls needed.

Alan Foreman was a great help at my property in Ridge walk. He came to fix a door for us and offered to help put a curtain pole up which was definitely going the extra mile. Cheers Alan

From first walking in to the sales suite to moving in the experience has been seamless. The part exchange deal was fair and is what made it relatively simple.
I’m happy with the house overall, wouldn’t have chosen it otherwise. Great layout for our needs. The finish could be a little better in places but it’s pretty good.
There’s always going to be some snagging but it wasn’t an exhaustive list and it’s been dealt with and rectified accordingly. My experience with the on site staff has been positive. Happy with everything. To get 5 stars everything would’ve had to be absolutely perfect and that’s unrealistic. I’m a realist

Two helpful, friendly men who also did some excellent jobs

Leo came for an aftercare visit to rectify a couple of things. Very efficient and polite and both jobs completed very quickly.

Liam and Jen were fantastic from the start to the end … no question was a daft question… helped out with everything couldn’t have asked for more

We had Zoli, Harvey and Matt onsite fixing a few snags and they were brilliant. These guys know thier stuff and work so politely and tidy up as they go. Even helped with another issue we had and explained things to me so I understood better.

Mike was brilliant from start to finish. Delivered excellent customer service and definitely went the extra mile. Would highly recommend.

We had a snag in the en-suite. Mastic was not finished properly. Bouba came in and was very friendly and professional. The en-suite was finished to high standard. Thank you

We had a fantastic experience reserving our home with Charles Church at Abbots Vale, Suffolk. From start to finish the team were brilliant, especially Mia who went above and beyond to help us secure our home - she was welcoming, accommodating, friendly, and answered all our (many) questions!

Stephen attended our property on the 9th and 10th April 26 to carry out some remedial/corrective work in my daughters bedroom.

He was extremely courteous, work completed to a high standard and everything put back in place as before

Would highly recommend Stephen is an asset to the Customer Care Team

Leaving this review for Alan Foreman and Paul Woodrow who came in to fix the garden gate, the kitchen cupboard and fitted our curtain poles. Great work. Very happy with the outcome 👍🏻

Paul & Wayne have visited a couple of times now to rectify some snags we had from moving in. They are always polite, professional and hardworking.